Amber Zaragoza
Irving,TX
Overview
17
17
years of professional experience
Work History
Director of Human Resources & Operations
Electrostar Recovery Solutions LLC
Houston , TX
01.2024 - Current
- Recruited, trained, and managed multi-site staff, improving retention and workforce efficiency.
- Spearheaded strategic HR and operations initiatives supporting business growth and regulatory compliance.
- Oversaw daily HR and operations workflow, ensuring seamless project execution and adherence to company policies.
- Conducted performance evaluations, coaching employees to enhance productivity and accountability.
- Managed workforce forecasting and hiring processes to align staffing with business needs.
- Directed client relationship management, ensuring service excellence, and operational efficiency.
- Established and implemented policies and procedures to drive efficiency and standardization.
- Led training and development programs to enhance workforce skill sets and career advancement opportunities.
Director of Human Resources
Quality Dialysis
Stafford , TX
11.2020 - 01.2024
- Led company-wide HR strategies, aligning workforce planning with business objectives to drive operational success.
- Developed and executed DEI initiatives, fostering an inclusive and high-performing work environment.
- Established leadership training programs, increasing retention, and employee satisfaction.
- Implemented HRIS improvements, streamlining payroll, benefits administration, and compliance reporting.
- Designed competitive compensation structures to attract and retain top talent.
Director of Human Resources
Circle of Living Hope
Houston, TX
06.2020 - 11.2020
- Spearheaded HR initiatives for a high-growth organization, scaling workforce strategies for sustained expansion.
- Partnered with executive leadership to optimize workforce planning and performance management.
- Developed policies to enhance compliance, employee engagement, and organizational culture.
- Improved recruiting processes, reducing time-to-hire by 30% through innovative sourcing strategies.
- Conducted performance reviews for employees in all departments.
- Developed training programs to improve staff development opportunities.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Aligned HR policies with federal and local regulations.
HR Generalist & Benefits Administrator
Texas A&M Corpus Christi
Corpus Christi , TX
12.2015 - 05.2019
- Collaborated with HRBP to develop and execute human resources strategies, enabling business objectives.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Managed employee separation processes, including exit interviews and termination paperwork, ensuring a smooth transition.
- Implemented performance management systems, including performance appraisals and goal setting, to boost productivity.
Human Resources Manager | Operations Supervisor
United States Marine Corps
Camp Pendleton , CA
07.2008 - 12.2015
- Managed HR and operational functions for over 500 personnel, ensuring compliance with policies and regulations.
- Recruited, trained, and developed personnel, fostering a high-performance workforce.
- Conducted workforce planning and resource allocation to support mission-critical operations.
- Led complex employee relations investigations, and provided strategic recommendations.
- Designed and delivered leadership development programs to enhance team capabilities.
- Awarded the Navy Marine Corps Achievement Medal for excellence in HR and operations leadership.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Identified operational weaknesses to improve or innovate people, programs and processes.
- Assisted in developing succession planning strategies for key positions within the organization.
Education
Notary Public -
TexasBachelor’s degree in human resources -
Texas A&M University
Associate of Arts -
Del Mar College
Skills
- HRIS (Workday, ADP, BambooHR)
- Microsoft Office Suite
- ATS Systems
- Payroll systems
- Compliance and Labor Law Expertise
- Project Management
- Multi-Site Operations Management
- Budget administration
References
References available upon request.
Timeline
Director of Human Resources & Operations
Electrostar Recovery Solutions LLC
01.2024 - Current
Director of Human Resources
Quality Dialysis
11.2020 - 01.2024
Director of Human Resources
Circle of Living Hope
06.2020 - 11.2020
HR Generalist & Benefits Administrator
Texas A&M Corpus Christi
12.2015 - 05.2019
Human Resources Manager | Operations Supervisor
United States Marine Corps
07.2008 - 12.2015
Notary Public -
Bachelor’s degree in human resources -
Texas A&M University
Associate of Arts -
Del Mar College