Amber Zimmerman

• Received and posted payments to loan accounts.
• Assisted with the completion of documentation, such as student loan forgiveness paperwork, answered questions, and delivered key information.
• Identified valuable solutions for customers with financial problems.
• Researched and resolved complex customer inquiries pertaining to student loans.
• Updated client account information and records in company databases.
• Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
• Developed customized financial plans tailored to individual needs and goals.
• Participated in training sessions designed to enhance knowledge of new products or services related to student loans.
• Interacted with customers via phone in order to provide assistance or answer questions.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Completed day-to-day duties accurately and efficiently.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Assisted with customer requests and answered questions to improve satisfaction.
• Provided excellent service and attention to customers through phone conversations.
• Provided documentation on every call from beginning to end, while following privacy guidelines.

• Communicated objectives for lessons, units and projects to students and parents.
• Handled and resolved disciplinary issues according to center protocols.
• Maintained secure and disciplined classroom to provide positive learning environment.
• Created lesson plans and chose supporting materials to promote positive learning experiences.
• Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
• Planned and implemented lessons using various teaching strategies to meet diverse student needs.
• Led students through safety procedures for active shooter and fire drills.
• Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
• Planned and organized variety of activities and field trips to aid mental and physical growth in children.
• Managed student behavior in classroom by establishing and enforcing rules and procedures.
• Met with parents to discuss students' progress and review areas requiring improvement.
• Organized activities to promote physical, mental and social development of each child.
• Supervised students throughout day, both in classroom and outside during breaks.
• I led the staff during training.
• Communication with staff and parents.

• Assisted with hiring and training of team members.
• Overseen the daily workflow, overseen scheduling, and assignments of the assigned team.
• Conducted performance evaluations that are timely, constructive, and effective.
• Worked with management on engagement activities to promote culture and inclusiveness.
• Conducted product demonstrations to highlight features and benefits.
• Ticketed, arranged and displayed merchandise to promote sales.
• Analyzed sales data to identify trends and adjust sales strategies accordingly.
• Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Worked with fellow sales team members to achieve group targets.
• Cleaned shelves, counters and tables to maintain organized store.
• Described merchandise and explained use, operation and care.
• Assessed customer needs to provide assistance and information on product features.
• Stocked shelves and supplies and organized displays to focus customer attention on specific items.
• Maintained up-to-date knowledge of store merchandise and policies.
• Developed trusting relationships with customers by making personal connections.
• Conducted inventories on a regular basis to track stock levels.
• Answered customer inquiries regarding product features, pricing, and availability.
• Answered incoming telephone calls to provide store, products and services information.
• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Greeted customers and provided exceptional customer service.
• Part of the employee engagement team.
• The term employee engagement relates to the level of an employee's commitment and connection to an organization. Employee engagement has emerged as a critical driver of business success in today's competitive marketplace. High levels of engagement promote retention of talent, foster customer loyalty, and improve organizational performance and stakeholder.

This article discusses:

• The business case in support of employee engagement initiatives.
• The nature and drivers of employee engagement.
• Guidelines for developing effective employee engagement initiatives and engagement surveys.
• Communications opportunities and methods of engaging employees.
• Global issues related to employee engagement.

• Supported teachers in implementing effective instructional strategies that meet diverse learning needs of students.
• Implemented appropriate behavior modification techniques when needed.
• Maintained classroom order and enforced school and class rules.
• Assisted teachers with lesson plans and instruction for students in the classroom setting.
• Provided individualized support to special education students and monitored their progress.
• Graded tests and assignments using head teacher's grading guidelines.
• Supervised students during recess, break times and dismissal periods to prevent injuries and fights.
• Attended meetings and trainings related to Paraeducator duties as necessary.
• Delivered instruction individually or in small groups with support from instructor.
• Kept students safe in classroom and outside environments.
• Provided classroom support throughout planned instruction and individual lessons.
• Assisted in the administration of tests and assessments, ensuring accommodations were met for special needs students.
• Participated in parent-teacher conferences to discuss student's academic progress.
• Developed relationships with parents and guardians to foster communication regarding student needs.
• Provided one-on-one support to students struggling with specific subjects or concepts.

• Presented menus and answered questions regarding items.
• Assisted in preparing salads, appetizers and desserts to speed up food service.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.
• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
• Addressed complaints to kitchen staff and served replacement items.
• Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
• Stocked service areas with supplies during slow periods.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Cleaned tables and chairs to prepare dining area for next customers.
• Took orders from customers accurately and in a timely manner.
• Informed customers of daily specials and signature menu items.
• Provided excellent customer service to ensure satisfaction.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Prepared drinks according to standard recipes.
• Upheld high standards of sanitation in accordance with health department regulations.

• Monitored client's progress towards identified goals through data collection and analysis.
• Reviewed data and progress reports with management and specialists to strategize program improvements.
• Developed individualized treatment plans for each client that included goals and objectives.
• Restrained violent or suicidal patients using approved verbal or physical techniques.
• Attended workshops and seminars related to Autism Spectrum Disorder and ABA best practices.
• Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
• Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
• Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
• Developed activity plans and instructional materials to assist with treatment.
• Cultivated relationships with patients, discussing ways to help improve overall health while alleviating self-harm practices.
• Aided patients in performing activities of daily living.
• Engaged in professional development activities to stay abreast of current trends in the field of Applied Behavior Analysis.
• Facilitated group therapy sessions focused on teaching appropriate behavior modification techniques.
• Planned and implemented individualized interventions as part of behavior treatment plans.
• Encouraged positive behavior by providing rewards or praise for desired behaviors.
• Cultivated relationships with fellow staff members to enhance team collaboration.
• Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.

• Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
• Prepared alcoholic and non-alcoholic beverages according to recipe standards.
• Balanced daily registers and generated sales reports for management.
• Ensured proper sanitation of bar area, glassware, utensils, and equipment.
• Trained new bartenders on drink preparation and upselling techniques.
• Processed payments accurately and efficiently with POS system.
• Greeted frequent visitors by name and explained new promotions.
• Arranged bottles and glasses behind bar to make attractive displays.
• Performed opening and closing duties including restocking supplies.
• Stocked ice bins and coolers as needed throughout shift.
• Greeted guests with friendliness and professionalism.
• Checked identification of guests to verify age requirements for alcohol purchase.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.

• Answered and transferred phone calls, screening when necessary.
• Welcomed and directed visitors and clients.
• Maintained filing systems as assigned.
• Retrieved information, as requested, from records, email, minutes, and other related documents; prepared written summaries of data when needed.
• Responded to and resolved administrative inquiries and questions.
• Coordinated and scheduled travel, meetings, and appointments for managers, or supervisors.
• Prepared agendas and schedules for meetings.
• Recorded and distributed minutes or other records for meetings.
• Maintained office supplies and coordinated maintenance of office equipment.
• Maintained a system for recording expenses and the use of petty cash.
• Performed other related duties as assigned.