Amber Zuber
Arlington,TN
Summary
Diligent Office Manager with background in clinic office management, overseeing daily operations and ensuring smooth patient flow. Managed administrative tasks effectively, contributing to improved clinic efficiency. Demonstrated proficiency in team leadership and patient relations. Comprehensive knowledge in team leadership along with the desire to build and develop teams. Ability to multi-task and adapt to current situations.
Overview
7
7
years of professional experience
Work History
Insurance Specialist
Zenith Vascular and Fibroid Center
07.2024 - Current
- Obtaining authorization for all procedures and imaging exams both in house and inpatient
- Running reports for all billing aspects including collections, patient estimates, payment arrangements, and more
- Working closely with vendors on resolving billing issues as they arise
- Answering all insurance and billing questions for staff, doctors, and patients
- Utilizing multiple different EMR systems as well as many different payor websites
- Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication
- Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth workflow and to ensure confidentiality
- Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patients with financial counseling
- Ensuring all providers are credentials where they need to be and submitting the necessary documents as the need arises
- Working with insurance companies to ensure we are in network and filling out documents to get in network with companies as the needs arise
Supervisor
Regional One Health - East Imaging
02.2022 - 07.2024
- Attending IT meetings to evolve the new technology for better practice
- Training and support of new technology, policy and regulations for staff members
- Tracking all incoming orders from entry to completion
- Obtaining prior authorization on MRI and CT exams
- Utilizing multiple different EMR systems as well as many different payor websites
- Monthly auditing of schedule to ensure accuracy of staff work
- Personnel development as necessary
- Assisting the office manager in all her daily tasks including budgeting, staff issues, and problem solving
- Promotes customer satisfaction while maintaining a positive, professional manner in both verbal and nonverbal communication
- Maintains an organized and efficient work environment by keeping files and records neat and orderly to promote a smooth workflow and to ensure confidentiality
- Coordinates resources necessary to input accurate data, both demographic and medical, collect appropriate fees at time of service and assist patients with financial counseling when appropriate
- Possesses comprehensive knowledge of corporate policies and procedures as they relate to clinic operations
- Performs daily and monthly close out procedures for internal controls and cash balancing including reporting on daily numbers
Receptionist
UnityPoint at Home
04.2018 - 11.2018
- Responsible for all company issued iPhone devices, including ordering new devices, downloading apps, holding iPhone training biweekly, and troubleshooting issues for all locations, over 1000 phone lines and users
- Utilizing multiple computer systems daily; including but not limited to e HER, physician licensing websites, PECOS enrollment, and Verizon's website
- Responsible for entering new referring physicians into our computer systems and checking all databases for sanctions, licensure, and Medicare/Medicaid enrollment
- Responsible for managing all building maintenance; writing up tickets and working with our maintenance workers to have them repaired in a timely manner
- Making cash deposits weekly
- Keeping device tracking sheets and other spreadsheets up to date
- Approving all conference room meetings and rearranging to accommodate the needs of everyone
- Pulling multiple reports out of HER and compiling them into spreadsheets
Education
Master of Health Administration -
University of Phoenix
Phoenix, Arizona06.2025
Bachelor of Science - Health Management
University of Phoenix
Phoenix, Arizona01.2023
Associates of Applied Science - Medical Office Specialist
Des Moines Area Community College
Ankeny, Iowa01.2015
Skills
- Documentation skills
- Training and mentoring
- Organization skills
- Goal oriented
- Team building leadership
- Staff management
- Customer/Client relations
- Attention to detail
- Regulatory compliance
- Decision-making
- Policy delivery
- Complex Problem-solving
Mid-South Healthcare Leadership Institute Recipient
I was part of the emerging leaders cohort hosted by The Memphis Medical Society. I was one of a few who completed the coursework to earn this award. I learned valuable leadership skills through this course.
Timeline
Insurance Specialist
Zenith Vascular and Fibroid Center
07.2024 - Current
Supervisor
Regional One Health - East Imaging
02.2022 - 07.2024
Receptionist
UnityPoint at Home
04.2018 - 11.2018
Associates of Applied Science - Medical Office Specialist
Des Moines Area Community College
Master of Health Administration -
University of Phoenix
Bachelor of Science - Health Management
University of Phoenix
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