Hi, I’m
Ambera Graham
Phoenix,AZ
Summary
Results-driven professional with proven track record in improving operational efficiency and fostering strong client relationships, resulting in enhanced customer loyalty and increased sales. Proficient in team collaboration and project management, dedicated to delivering outstanding service and innovative solutions. Highly goal-oriented with a strong ability to meet and exceed training, sales, education, and client relations objectives.
Overview
10
years of professional experience
Work History
Heyday SkincareScottsdale, AZ
Laser Tech | Aesthetician
08.2024 - 06.2025
Job overview
- Provided personalized facial enhancements, including peels and extractions, to meet individual skincare goals.
- Leveraged expertise in skincare ingredients to guide clients towards effective regimens for healthy skin.
- Executed advanced laser treatments with a focus on client comfort and results.
- Worked collaboratively with team members to cultivate a customer-centric environment.
Apricot Lane BoutiqueScottsdale, AZ
Franchise Owner
01.2022 - 08.2024
Job overview
- Successfully managed all financial operations while providing oversight of key operational aspects.
- Proactively networked within the local community, enhancing the company's profile, and driving increased bottom-line profitability.
- Demonstrated exceptional ability to maintain efficient and profitable business operations.
- Organized promotional events to attract new customers and boost sales revenue.
- Managed relationships with vendors, ensuring timely deliveries of products or services.
Symplast IncPhoenix, AZ
Account Manager
03.2021 - 01.2024
Job overview
- Managed end-to-end client onboarding and implementation for seamless integration and ongoing support.
- Consulted with plastic surgery and medical spa practices to drive operational success through tailored solutions.
- Trained practice consultant teams, enhancing service delivery and client satisfaction through technical support.
- Utilized problem-solving skills to address challenges posed by difficult customers.
- Represented company at trade shows and conferences to promote services and network with industry professionals.
Ideal ImagePhoenix, AZ
Inside Sales Representative
07.2020 - 03.2021
Job overview
- Inside sales consultant, educating clients on products and services through telephone and web leads.
- Achieve set sales targets and goals by building and nurturing client relationships, overcoming obstacles that prevent sales, and meeting client needs.
- Develop and sustain positive and productive client relationships, identifying opportunities, and acting to build relationships between individuals, teams, departments, units, and/or organizations to help achieve business sales goals.
PatientNOW IncDenver, CO
Implementation and Training Team Manager
10.2015 - 05.2020
Job overview
- Managed and developed project managers, overseeing client technical systems and software implementations, ensuring timely delivery, and exceeding expectations.
- Created and maintained training resources, including video libraries and client help sites, while providing consulting and training, with 20% travel.
- Collaborated with C-level executives to strategize on forecast metrics, system releases, and account management for existing clients.
- Conducted monthly meetings with team members to discuss progress, challenges, and goals.
- Designed instructional materials including handouts, visual aids, manuals, multimedia visual displays, and online tutorials.
Education
Arizona School of Real Estate & Business
Licensed Real Estate Agent from Real Estate Sales
07-2025
ClearSkin Laser InstitutePhoenix, AZ
Licensed Medical Laser Technician from Laser Medical Aesthetics
06-2020
Arapahoe Community CollegeLittleton, CO
from Medical Billing And Coding
01.2018
Xenon International AcademyAurora, CO
Licensed Aesthetician from Esthetics
01.2010
Skills
- Client education and training
- Sales strategies and techniques
- Customer service and relations
- Financial management and accounting
- Vendor relationship management
- Promotional marketing events
- Team collaboration and project management
- Professional networking and relationship building
- Problem solving and process improvement
- Operational efficiency and development
- Verbal and written communication
- Staff management and oversight
- Social media marketing and e-commerce
Timeline
Laser Tech | Aesthetician
Heyday Skincare
08.2024 - 06.2025
Franchise Owner
Apricot Lane Boutique
01.2022 - 08.2024
Account Manager
Symplast Inc
03.2021 - 01.2024
Inside Sales Representative
Ideal Image
07.2020 - 03.2021
Implementation and Training Team Manager
PatientNOW Inc
10.2015 - 05.2020
Arizona School of Real Estate & Business
Licensed Real Estate Agent from Real Estate Sales
ClearSkin Laser Institute
Licensed Medical Laser Technician from Laser Medical Aesthetics
Arapahoe Community College
from Medical Billing And Coding
Xenon International Academy
Licensed Aesthetician from Esthetics
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