Amber Alava
The Colony,TX
Summary
Self-starting sales management professional with a background in the medical field and esthetics. Driven to revitalize sales operations and align procedures to maximize profits and patient satisfaction. Successful at improving sales procedures to streamline and strengthen processes.
Overview
11
11
years of professional experience
Work History
Appointment Scheduler
Texas Health Heart And Vascular Specialists
04.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Verified insurance and provided patients with estimates for cardiac evaluation appointments and diagnostic testing.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Patient Registration / Epic Trainer
AdventHealth
10.2021 - 04.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff in an ambulatory medical setting.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits for urgent care.
- Provided coaching and mentoring to employees in multiple clinics during the hospital transition from Cerner to EPIC.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
Assistant Manager
Massage Envy
02.2020 - 10.2021
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Trained new associates in successful sales and performance strategies to promote membership sales in a spa setting.
- Assisted sales team with completing customer transactions and managing client issues.
- Supported day-to-day account management for company clients.
Retail Manager / Makeup Artist
MAC Cosmetics
02.2013 - 10.2019
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Demonstrated and explained use of different beauty products to educate customers.
Education
Esthetics License - Esthetics
Cortiva Institute - Florida
Maitland, FL2020
Bachelor of Arts - Public Relations
The University of Texas At Arlington
Arlington, TX2013
Skills
- Product and Service Sales
- Staff Management
- Profit and Revenue-Generating Strategies
- Appointment Scheduling
- Telephone Reception
- Patient Registration
- Customer Service and Retention
- HIPAA and Confidentiality Compliance
Languages
French
Limited Working
Timeline
Appointment Scheduler
Texas Health Heart And Vascular Specialists
04.2023 - Current
Patient Registration / Epic Trainer
AdventHealth
10.2021 - 04.2023
Assistant Manager
Massage Envy
02.2020 - 10.2021
Retail Manager / Makeup Artist
MAC Cosmetics
02.2013 - 10.2019
Esthetics License - Esthetics
Cortiva Institute - Florida
Bachelor of Arts - Public Relations
The University of Texas At Arlington
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