Amber B. Shumaker
1109 East 12th Sweetwater,TX
Summary
Personable administrative professional with a solid background in high-volume office environments, focused on delivering exceptional clerical and operational support. Proven ability to enhance procedures and train team members in effective document handling. Skilled in managing customer service needs and executing special projects efficiently. Highly organized, with skills in multitasking and prioritizing workloads to meet strict deadlines.
Overview
12
12
years of professional experience
Work History
Lead Title Specialist
Insurance Auto Auctions, IAA
12.2021 - 12.2023
- Analyze title work flow within the title center and interact with employees to suggest improvements.
- Complete applications for salvage titles.
- Complete the entire process of setting up the sales.
- Processes salvage titles from the state.
- Staying current with title/salvage laws in multiple states.
- Expected to correct reported title issues post audit.
- Time managing skills with the ability to balance workload.
- Thrives in a team environment with a positive, upbeat, and pleasant demeanor.
- Review and process documentation for insurance and remarketing customers
- Serve as a point of escalation for all title matters.
- Process incoming titles from multiple states and set for sale
- Provide excellent customer service and support by offering solutions and timely responses
- Daily processing of vehicle titles in accordance with state and company guidelines
- Efficiently and accurately identify/analyze vehicle title/ownership documents
- Research missing and/or incorrect title paperwork and determine proper resolution in a timely manner
- Maintains unidentified documentation received
- Performs other duties as assigned.
- Worked with customers to understand needs and provide excellent service
- Proved successful working within tight deadlines and fast-paced atmosphere
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Answered constant flow of customer calls with minimal wait times.
Title Specialist
Insurance Auto Auctions Inc.
12.2021 - 03.2022
- Review and process documentation for insurance and remarketing customers
- Process incoming titles from multiple states and set for sale
- Provide excellent customer service and support by offering solutions and timely responses
- Daily processing of vehicle titles in accordance with state and company guidelines
- Efficiently and accurately identify/analyze vehicle title/ownership documents
- Research missing and/or incorrect title paperwork and determine proper resolution in a timely manner
- Maintains unidentified documentation received
- Performs other duties as assigned.
- Worked with customers to understand needs and provide excellent service
- Proved successful working within tight deadlines and fast-paced atmosphere
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Document Control / Package Builder
Precision Weld Testing And Training
06.2019 - 03.2020
- Collaborated across departments and levels of management to gain consensus on procedural documentation.
- Built pipe, structural, and equipment test packages.
- Maintained test package status log and document control database
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Converted documents from one application to another, including cleaning, formatting and applying styles as needed.
- Provided assistance with document processes, both inbound and outbound, including document sorting, logging and work order creation.
- Assisted with document troubleshooting, including corrupt documents and files.
- Developed and maintained courteous and effective working relationships
- Demonstrated respect, friendliness and willingness to help wherever needed
Document Control Manager / Systems Turnover Tech
Performance Contractors, Inc.
04.2013 - 01.2018
- Provided assistance with document processes, both inbound and outbound, including document sorting, logging and work order creation.
- Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
- Maintained document control system including work instructions, procedures and associated databases.
- Converted documents from one application to another, including cleaning, formatting and applying styles as needed.
- Created and maintained user accounts and properly routed documents for approval and training.
- Assisted with document troubleshooting, including corrupt documents and files.
- Managed training courses, setup and maintenance for document control systems.
- Performed audits on jobsites.
- Maintained test package status log tracker
- Built pipe, structural, and equipment packages.
- Released and updated drawings and specifications.
- Maintained document control system and updated work instructions, procedures and associated databases
- Converted documents from one application to another
Data Entry
James Construction Group
01.2012 - 04.2013
- Scanned documents and saved in database to keep records of essential organizational information.
- Obtained scanned records and uploaded into database.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Maintained weld tracking log
- Added documents to file records and created new records to support filing needs
- Used Microsoft Word and other software tools to create documents and other communications
Data Entry Clerk
Performance Contractors
01.2012 - 11.2012
- Added documents to file records and created new records to support filing needs.
- Scanned documents and saved in database to keep records of essential organizational information.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Corrected any data entry error to prevent later issues such as duplication or data degradation.
- Verified accuracy and validity of data entered in databases
- Scanned files, eliminating outdated records.
Education
High School Diploma -
Roscoe Collegiate High School
Roscoe, TXSkills
- Customer service
- Adaptability and flexibility
- Data accuracy verification
- Data processing
- File management
- Document management
- Time management
- Team collaboration
- Database management
- Administrative support
References
References available upon request.
Timeline
Lead Title Specialist
Insurance Auto Auctions, IAA
12.2021 - 12.2023
Title Specialist
Insurance Auto Auctions Inc.
12.2021 - 03.2022
Document Control / Package Builder
Precision Weld Testing And Training
06.2019 - 03.2020
Document Control Manager / Systems Turnover Tech
Performance Contractors, Inc.
04.2013 - 01.2018
Data Entry
James Construction Group
01.2012 - 04.2013
Data Entry Clerk
Performance Contractors
01.2012 - 11.2012
High School Diploma -
Roscoe Collegiate High School
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