Amber Bagaley
Las Vegas,NV
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Owner/Operator
The Organizing Fairy
01.2013 - Current
- Managed day-to-day business operations.
- Created visually appealing areas in homes by removing clutter and updating their current space with manageable processes.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Interacted well with customers to build connections and nurture relationships.
Patient Coordinator
Radiant Smiles
05.2017 - 09.2020
- Greeted patients and coordinated patient flow
- Verified insurance and collected co-payments, coinsurance and deductibles
- Multi-tasked in a fast paced environment
- Scheduled routine and major treatment
- Sustained a professional reception area
- Answered and managed incoming calls on 4 lines for 2 offices
- Maintained and managed patient records in compliance with privacy and security protocol
- Registered new patients according to established office protocols and updated existing patients records.
Administrative Support
Robert Half Staffing Agency
11.2016 - 05.2017
- Worked on various assignments for different companies including eStreet Appraisal, Vector Security, Rue 21, and Genesis Rehab Services
- Roles included quality review, receptionist, sales audit and inventory, and insurance verification specialist.
Sales
Sunglass Hut
11.2015 - 11.2016
- Opened/closed the kiosk
- Reconciled and prepared deposits
- Promoted from seasonal part-time sales to fulltime key holder
- Met and exceeded daily goals
- Portrayed excellent customer service when assisting customers
- Knowledge of various brands including luxury lines as Bvlgari and Miu Miu
- Helped raise money for One Sight Charity.
Leasing Specialist
Mosaic Luxury Apartments
04.2014 - 03.2016
- Toured prospective customers and assisted them in the application process
- Aided residents with maintenance requests and complaints
- Processed rent payments and miscellaneous accounting
- Applied the programs Yardi and Onsite to follow up with toured guests and phone call inquiries
- Demonstrated exceptional knowledge of lease contracts and Fair Housing Laws
- Provided excellent customer service to current and future residents
- Assisted in weekly resident activities and marketing campaigns.
Customer Service Representative
Service Link
09.2011 - 04.2014
- Increased customer satisfaction by reviewing and transmitting appraisals to the lender in a timely manner
- Handled multiple files and worked efficiently under pressure
- Strengthened relationships with Chase Bank by upholding their specific guidelines
- Processed revisions to the appraiser regarding inquiries the lender had on a specific report
- Answered customers questions by incoming phone calls and emails
- Awarded Employee of the Month 3 times.
Customer Service Representative
Blue Cross Blue Shield
03.2011 - 08.2011
- Answered 100+ incoming calls from policyholders, providers and other insurance companies
- Researched and adjusted improperly paid claims
- Examined correspondence to determine if changes were needed and updated each policy
- Administered growth opportunities by using customized cross-selling opportunities
- Resolved policyholder inquiries by examining multiple correspondence.
Personal Assistant/Real Estate Agent
Howard Hanna
12.2004 - 12.2007
- Handled advertising and marketing campaigns for 2 successful real estate agents
- Assisted in their day-to-day operations such as filing, accounting and managing their calendar
- Represented buyers and sellers throughout the sales process
- Negotiated various aspects of the sales contract
- Conducted agent and buyer tours of various properties
- Represented the seller at open houses by showcasing their home.
Education
Bachelors of Science Business Management -
La Roche College
05.2004
Skills
- Business Planning
- Quality Management Systems
- Verbal and Written Communication
- Design Coordination
- Business Administration
- Coaching and Mentoring
Additional Information
- Any gaps in work history are not relevant to this resume as I was working in the food and beverage industry and as a promotional model for various companies
References
References available upon Request
Timeline
Patient Coordinator
Radiant Smiles
05.2017 - 09.2020
Administrative Support
Robert Half Staffing Agency
11.2016 - 05.2017
Sales
Sunglass Hut
11.2015 - 11.2016
Leasing Specialist
Mosaic Luxury Apartments
04.2014 - 03.2016
Owner/Operator
The Organizing Fairy
01.2013 - Current
Customer Service Representative
Service Link
09.2011 - 04.2014
Customer Service Representative
Blue Cross Blue Shield
03.2011 - 08.2011
Personal Assistant/Real Estate Agent
Howard Hanna
12.2004 - 12.2007
Bachelors of Science Business Management -
La Roche College