AmberBrooke Plemons
Draper
Summary
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
7
7
years of professional experience
Work History
Server/Bartender/Supervisor
Stack 571
Riverton
03.2024 - Current
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maximized service levels through hands-on leadership.
- Maintained patron satisfaction by monitoring, evaluating and auditing food, beverage and service offerings.
Server/Bartender
Chili's Bar And Grill
Sandy
12.2022 - 03.2024
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Supported colleagues during peak hours, fostering collaborative work environment that enhanced overall productivity levels.
Bistro Manager
Courtyard Marriott
Lehi
04.2022 - 12.2022
- Scheduled maintenance visits from outside contractors for upkeep of restaurant equipment.
- Resolved customer complaints in a professional manner.
- Increased overall efficiency by streamlining daily operations, including staff scheduling, and inventory management.
- Analyzed inventory levels and sales trends to determine optimal inventory levels.
Cashier/Coordinator
TJMaxx
Draper
12.2021 - 04.2022
- Answered customers' questions and provided information on store procedures or policies.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Performed cash, card, and check transactions to complete customer purchases.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Cashier
Tailgaters & IL Primo
Goodyear
09.2021 - 11.2021
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Counted money in cash drawers at the beginning and end of shifts to maintain accuracy.
Cashier/Cook/Manager
Hat Creek Burger Company
McKinney
10.2017 - 06.2021
- Resolved customer complaints professionally in accordance with company policy.
- Processed customer payments quickly and returned exact change and receipts.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Heritage High School
Frisco, TX06.2019
Skills
- Suggestive selling
- Memory retention
- Communication skills
- Skilled in Task Prioritization
- Shift management
Timeline
Server/Bartender/Supervisor
Stack 571
03.2024 - Current
Server/Bartender
Chili's Bar And Grill
12.2022 - 03.2024
Bistro Manager
Courtyard Marriott
04.2022 - 12.2022
Cashier/Coordinator
TJMaxx
12.2021 - 04.2022
Cashier
Tailgaters & IL Primo
09.2021 - 11.2021
Cashier/Cook/Manager
Hat Creek Burger Company
10.2017 - 06.2021
High School Diploma -
Heritage High School
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