Amber Burley-Munnerlyn
Charlotte,NC
Summary
Knowledgeable about overseeing schedules, administration and training. Detail-oriented team leader experienced in call center environments: customer service management, hiring, training, recruiting, and team leadership.
Well-qualified training specialist adept at planning and implementing onsite and remote training programs in Diversity, Equity Inclusion, and Accessability topics.
Proven leader and self-directed professional with successful career promoting organizations, plans and needs. Proficient in grant writing, proposal development and contract administration.
Overview
15
15
years of professional experience
4
4
Certifications
Work History
Assistant Professor
University Of Cincinnati
08.2019 - Current
- Helped struggling students by providing support outside of classrooms and consistently checking in on progress.
- Collaborated with colleagues on curriculum revision, evaluation of course syllabi and lesson plans for ASL Deaf Studies curriculum.
- Facilitated academic and community collaborations to increase number of community-engaged research proposal submissions to extramural funders.
- Collaborated with faculty members on community projects.
- Applied innovative teaching methods to encourage student learning objectives.
- Contributed to planning appropriate and engaging lessons for both classroom and distance learning applications.
- Revised course objectives, course materials, instructional and assessment strategies all language and theory courses.
- Collaborated cross-functionally with planning and other teams to cement partnerships and achieve mutual goals.
- Brought in over $50,000 in funding for development projects by writing and submitting grant requests.
Corporate Interpreter
Sorenson
06.2020 - Current
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Developed strategies to perform accurate and consistent translations.
- Attended training programs to improve professional knowledge and interpretation skills.
- Communicated with clients to understand interpreting needs and provide best service possible.
- Kept up-to-date with industry-specific terminology and jargon to accurately interpret technical or specialized language.
- Collaborated with other interpreters to cross-check accuracy of interpretations.
- Provided language translation and customer service skills to clients in all business operations sectors.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
Assistant Director
Sorenson
07.2014 - 08.2018
- Engaged analytical subject matter experts outside project teams to drive troubleshooting of critical process-related deviations and enhance process improvements.
- Led teams of up to 100 personnel, supervising daily performance as well as training and improvement plans.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Tracked key business metrics and made recommendations for proactive adjustments to policies and procedures.
- Oversaw purchasing and organization of [Type] inventory.
- Trained and mentored new employees on industry practices and business operations.
Director
Sorenson
07.2013 - 07.2014
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Established departmental performance goals and provided feedback for underperforming areas.
- Oversaw supply chain functions to verify inventory levels and budget adherence.
- Conducted meetings with staff to discuss production progress and to attain production objectives.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Remained highly composed and calm in very fast-paced, stressful and constantly changing environments to provide optimal leadership and achieve desired results.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
Interpreter - Video Relay
Sorenson
05.2008 - 07.2013
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Collaborated in planning meetings to better serve hard of hearing in various settings.
Mental Health Clinician
St. Vincent Family Center
12.2010 - 12.2012
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Education
Master of Arts - Dual -Clinical Mental Health Counseling & School
Xavier University
Cincinnati, OHBachelor of Arts - Dual Sign Language Interpreting & ASL/Deaf Studies
Maryville College
MaryvilleBusiness Admin.& Management/Human Resources
University of Cincinnati
Cincinnati06.2023
Skills
- Hiring and Recruitment Knowledge
- Customer Service
- Team Operations
- Verbal, Interpersonal and Written Communication
- Staff Management
- Compliance Requirements
- Small Group Instruction
- Business Administration
- Educational Strategies
- MS Office
- Grants Coordination
- Individual Training
Certification
- Certified Professional, SHRM (SHRM-CP)- June 2023
- Licensed Professional Counselor
- School Counselor OH, SC
- National Interpreter Certification
- Certificate of Transliteration
Affiliations
Society of Human Resource Professional (SHRM)
American Association of University Professors (AAUP)
Registry of Interpreters for the Deaf (RID)
Social Worker and Marriage and Family Therapist Board (CSWMFT)
Ohio Department of Education (ODE)
Hearing Speech and Deaf Center of Greater Cincinnati Board of Directors (2021-2024)
Timeline
Corporate Interpreter
Sorenson
06.2020 - Current
Assistant Professor
University Of Cincinnati
08.2019 - Current
Assistant Director
Sorenson
07.2014 - 08.2018
Director
Sorenson
07.2013 - 07.2014
Mental Health Clinician
St. Vincent Family Center
12.2010 - 12.2012
Interpreter - Video Relay
Sorenson
05.2008 - 07.2013
Master of Arts - Dual -Clinical Mental Health Counseling & School
Xavier University
Bachelor of Arts - Dual Sign Language Interpreting & ASL/Deaf Studies
Maryville College
Business Admin.& Management/Human Resources
University of Cincinnati