Amber D Parsons
2210 Sanders Rd. Ashland,KY
Summary
Outgoing, supportive Family Care Coordinator with 4 years of experience connecting families to resources. Built trusting rapport with diverse client base to identify and respond to needs by coordinating effective individualized care. Expert in customer service.
Dedicated Social Worker offering 8 years of case management and crisis intervention expertise. Offering comprehensive background in social services and case management, as well as strong interpersonal, organizational and computer skills. Builds client rapport and assesses needs to provide appropriate resources.
Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
15
15
years of professional experience
Work History
Family Care Coordinator
KVC Behavioral Healthcare
02.2022 - Current
- Coordinated care plans with multidisciplinary teams to ensure comprehensive support for families.
- Developed and maintained relationships with community resources to enhance service accessibility.
- Monitored client progress and adjusted care strategies to meet changing family needs.
- Facilitated communication between families and healthcare providers to streamline care delivery.
- Conducted thorough assessments of family dynamics and needs, leading to tailored interventions that promoted overall wellbeing.
- Collaborated with multidisciplinary teams to develop holistic care strategies prioritizing the best interests of the family unit.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Developed and implemented strategies to reduce and prevent family conflict.
- Advocated for client rights and needs within community services, fostering access to essential supports.
Targeted Case Manager
AIM Behavior Services
08.2020 - 02.2022
- Coordinated client assessments to develop tailored service plans addressing individual needs.
- Facilitated communication between clients and service providers, enhancing support delivery.
- Monitored client progress and adjusted services, ensuring alignment with treatment goals.
- Educated clients and families on available resources, promoting informed decision-making.
- Advocated for client rights and needs within community services, fostering access to essential supports.
- Implemented best practices in case management processes, improving overall operational efficiency.
- Conducted comprehensive assessments to identify client needs and appropriate resources for support.
Customer Service Representative
Rent 2 Own
11.2018 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Responded to customer requests for products, services and company information.
Foster Care Case Manager
NECCO
06.2016 - 11.2018
- Updated case records daily with all client contacts and information.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
- Evaluated treatment plans against individual goals and healthcare standards.
- Developed individual treatment goals based on history and diagnosis.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Provided direct services to clients, including safety planning, crisis intervention, case management and advocacy.
Sales Manager
Rent 2 Own
03.2011 - 06.2016
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Supervised sales team of [Number] people, stepping in to support employees and deliver smooth sales processes for clients.
- Initiated new sales and marketing plans for product roll-outs, including developing sales, distribution and media strategy.
Education
Bachelor of Science - Criminal Justice
Ohio University
Athens, OH01.2008
Associate of Science - undefined
Ashland Community And Technical College
Ashland, KY05.2006
Skills
- Crisis Intervention
- Sales Management
- Case Management
- Behavioral Health
- Mental Health Counseling
- Intake Experience
Timeline
Family Care Coordinator
KVC Behavioral Healthcare
02.2022 - Current
Targeted Case Manager
AIM Behavior Services
08.2020 - 02.2022
Customer Service Representative
Rent 2 Own
11.2018 - 08.2021
Foster Care Case Manager
NECCO
06.2016 - 11.2018
Sales Manager
Rent 2 Own
03.2011 - 06.2016
Associate of Science - undefined
Ashland Community And Technical College
Bachelor of Science - Criminal Justice
Ohio University