AMBER D TARANTINO
Bronx,NY
Summary
To obtain valuable work experience and enhance my skills by applying them to practical work.
Overview
4
4
years of professional experience
Work History
Workplace Experience Receptionist
CBRE, Inc., Microsoft
06.2024 - Current
- Greet incoming visitors and customers professionally and provide friendly, knowledgeable assistance.
- Maintain a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrates strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Ability to enhance customer satisfaction by promptly addressing inquiries and providing accurate information.
- Cultivate positive relationships with clients through a professional demeanor and excellent interpersonal skills.
- Assist in maintaining office security by monitoring visitor access and issuing badges.
- Facilitate positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Support in event planning and execution, ensuring seamless operation of company functions.
- Corroborate in smooth communication channels by promptly forwarding messages to appropriate departments.
- Assist internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Patient Representative
ENT and Allergy Associates, LLP
08.2023 - 04.2024
- Greeted visitors and answered phones in a professional manner.
- Aided patients in scheduling appointments, verifying insurance coverage, and completing paperwork.
- Provided customer service to patients by answering questions and addressing complaints.
- Collected patient payments, reconciled accounts receivable, and prepared financial reports.
- Coordinated with clinical staff to ensure prompt care for patients.
- Verified insurance eligibility for services, given ensure accurate billing procedures.
- Distributed informational materials about practice policies, procedures, and services.
- Adhered to HIPAA regulations on the privacy of personal health information.
- Facilitated communication between physicians, nurses, administrative staff, and patients.
- Processed prior authorizations from insurance companies for medical treatments or procedures.
- Monitored inventory levels of office supplies and ordered additional items as needed.
- Scheduled follow-up appointments for patients based on physician recommendations.
- Scheduled appointments and sent out appointment reminders to patients for upcoming office visits.
- Spoke to patients upon arrival to figure out if personal data or insurance information had changed.
- Informed patients of delays and approximate wait times upon arrival for appointments.
- Supervised patient flow by checking in patients all at once upon arrival.
- Maintained medical records organized in filing room.
- Adhered to all laws regarding the release of information.
Front Desk Receptionist
Physical Medicine & Rehabilitation
01.2022 - 05.2023
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Answered multi-line phone systems and managed calls by routing to proper extensions or taking messages.
- Aided with the completion of forms or sign-in procedures.
- Answered questions about the company's location and hours of operation.
- Provided information about the establishment, such as the location of departments and offices, employees within the organization, and services provided.
- Scheduled appointments and kept updated appointment calendars.
- Greeted customers, answered frequent questions, and directed them to proper locations.
- Protected clients' rights by keeping confidentiality of personal and financial information.
- Explained policies and procedures to visitors.
- Helped as an aid for the physical therapists.
Education
Certificate - Electrical Engineering
Apex Technical School
Long Island City, NY11.2025
High School Diploma - undefined
DISCOVERY HIGH SCHOOL
Bronx, NY06.2018
Skills
- Strong attention to detail
- Excellent interpersonal skills
- Trustworthy and On-Time
- Microsoft Office Word
- Microsoft Office Outlook
- Customer Service
- Medical Terminology
- Fast learner
- Enthusiastic Demeanor
- Bilingual
- Microsoft Office Excel
- Acute negotiating skills
- Next Gen EMR System
- Organization skills
Awards
Principal's Award for Academic Achievement and Improvement, Gilder Lehman - Hamilton Education Program, Trip to Washington DC for Academic Excellence
Timeline
Workplace Experience Receptionist
CBRE, Inc., Microsoft
06.2024 - Current
Patient Representative
ENT and Allergy Associates, LLP
08.2023 - 04.2024
Front Desk Receptionist
Physical Medicine & Rehabilitation
01.2022 - 05.2023
High School Diploma - undefined
DISCOVERY HIGH SCHOOL
Certificate - Electrical Engineering
Apex Technical School
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