Seasoned Business Analyst who is adept at planning, directing, and maintaining business needs. Experienced in applying an analytical approach to operations to ensure continuous process improvement. Skilled at identifying and anticipating problems and providing solutions. Excels through mentoring, training, and empowering team to excel in performance.
Hi, I’m
Amber D. Trnka
Aurora,CO
Summary
Overview
23
years of professional experience
Work History
Altitude Endodontics
Dental Assistant
09.2023 - Current
Job overview
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 7 procedures daily.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Took dental images following strict patient protection rules, applying lead aprons.
- Prepared and positioned patients for procedures, clipping dental napkins and placing patient safety devices.
- Prepared and sterilized instruments and materials for use by dentists.
- Prepared patient X-rays and images for review by dentist.
- Staged tray for procedures by arranging dental instruments and equipment.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature, and pulse.
Anthem Wellpoint Inc
Business Change Manager; Business Analyst III, Business Production
10.2000 - 01.2022
Job overview
- Oversaw change management efforts to support implementation of critical initiatives driving technology, process and culture changes.
- Designed processes and systems supporting business needs before, during and after transitions.
- Partnered with business teams to understand needs and mitigate potential problems.
- Identified impacted parties, business partners and resources required for planned changes.
- Developed solutions to address complex issues and operational gaps.
- Managed internal and external client-facing relationships through transitional periods.
- Led teams of analysts to evaluate, plan and execute projects.
- Evaluated current processes to develop improvement plans.
- Gathered, documented, and modeled data to assess business trends.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Managed high-profile clients with Multifaceted system issues for Trending, Resolution, and Root Cause
- Managed large-scale System Migrations
- Facilitate Cross Functional meetings with internal and external clients to troubleshoot and resolve high dollar (1M+) priority migration issues
- Collaborated with Internal and External business partners to develop system enhancements for automation processes
- Escalation Manager for High Dollar issues: 100k and higher
- Delegate high-priority system enhancement requests for resolution
- Organized and Facilitated interviews and peer panel reviews
- Microsoft 365 Word, Excel, PowerPoint, OneNote
- Wellpoint Group System: Nasco: Facets
- Agile
Dakota Valley Elementary School
Paraeducator, Special Education
09.2022 - 05.2023
Job overview
- Wrote Health Protocols: Asthma, Gluten, Dementia, Dairy, Behavioral, etc
- Wrote Individual service plans (ISP) for each client
- Provided Respite services as needed
- Collaborated with teachers to help with classroom and workload management.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Collaborated with students with multiple degrees of special needs to accomplish various tasks.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Monitored student classroom and outdoors activities to promote student safety.
- Instructed small groups of students in basic concepts such as alphabet, shapes, and color recognition.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Supervised students on field trips for safety and proper behavior in public settings.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Administered tests and assessments to evaluate student progress and performance.
- Worked with students with moderate to severe autism to increase life skills.
- Instructed students with physical and cognitive disabilities.
- Spoke with parents about children's educational outcomes while observing behaviors and promoting sensitivity to each child's needs and condition.
Canon Ridge Pediatric Dentistry
Dental Assistant
03.2023 - 07.2023
Job overview
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for 22 procedures daily.
- Performed general chair-side duties for general dentistry
- Prepared patient x-rays and images for dentist review.
- Explained treatment procedures and instructed patients on home care guidelines.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Prepared and sterilized instruments and materials for use by dentists.
- Prepared patient X-rays and images for review by dentist.
Education
Gahanna Lincoln High SchoolGahanna, Oh
High School Diploma
University Overview
Pima Medical InstituteAurora, CO
Dental Assistant Certification
05.2023
University Overview
Skills
- Business Development
- Strategic Planning
- Organizational Improvements
- Planning and Execution
- System Optimization
- Continuous Improvements
- Process Improvement
- Staff Training
- Solution Implementation
- Project Management
Affiliations
Affiliations
Experienced Business Change Manager with over 22 years of experience, currently seeking a position to contribute my analytical expertise. Responsible for implementing high-cost system enhancements, business requirements, and end-to-end testing. Recognized for analytical thinking, attention to detail, and improving team morale.
Leadership – Successfully managed departments of 25 associates or more. Strong organizational and prioritizing skills, experienced with work distribution, escalated issues, associate requests, and improving team morale with direct reports. Focused on opportunities to improve best practices, within each department managed. Encouraged teambuilding exercises, to improve performance and rapport with direct reports, internal and external partners, along with peers.
Customer Service – Proficient in all aspects of customer service functions with consistent follow-through in resolving issues. Diverse experience in issue resolution from all sources including providers, members, provider relations, executives, sales offices, and various IT departments.
Project Management/Business Analyst – Extensive experience including writing business requirements for system enhancements for WGS, coordinating user acceptance testing, and managing corporate projects for the Business Production Support department.
Communication – Able to develop productive relationships with colleagues, customers, and staff at all levels. Possess strong written communication skills with expertise in developing internal documents.Timeline
Dental Assistant
Altitude Endodontics
09.2023 - Current
Dental Assistant
Canon Ridge Pediatric Dentistry
03.2023 - 07.2023
Paraeducator, Special Education
Dakota Valley Elementary School
09.2022 - 05.2023
Business Change Manager; Business Analyst III, Business Production
Anthem Wellpoint Inc
10.2000 - 01.2022
Gahanna Lincoln High School
High School Diploma
Pima Medical Institute
Dental Assistant Certification