Amber Turner

While attending an intensive, one-year Graduate Program, I also worked as a Teacher Intern four days per week. In addition to coursework, job duties performed are listed below:

• Assisted lead teachers with planning daily classroom lessons and activities for 15 students.
• Supported students in developing social skills through structured activities and positive reinforcement techniques.
• Collaborated with fellow teachers to share best practices, coordinate lesson plans, and ensure curriculum continuity.
• Contributed positively to school culture by participating in faculty meetings and serving on committees dedicated to continuous improvement efforts.
• Assisted in creating safe and nurturing classroom environments that promoted emotional well-being and academic growth for all students.
• Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
• Boosted cultural awareness by incorporating children's literature from world cultures
• Assisted in administering tests and other assessments to evaluate student progress
• Facilitated small group activities and one-on-one instruction to meet individual student needs
• Assisted with management of classroom rules, procedures and expectations to instill discipline and observance of conduct code
• Worked with classroom teacher to learn about current standards and best practices
• Showed progressing knowledge and abilities by logging observations, teaching times and specific lesson plans for supervisor review

• Streamlined HR & employee vaccination processes by implementing efficient administrative support systems, software setup and training, and scheduling
• Provided support services to Hospital Leadership, Employee Experience Team, HR, Directors, Police Captain, Nurse Educator, and Occupational Health, streamlining processes and enhancing overall productivity
• Supported HR Manager in strategic planning sessions focused on organizational development and growth
• Special projects including, but not limited to: all employee events, Employee COVID-19 Vaccination Program, closing/reopening Manteo office, staffing other departments (as needed), etc.
• Assisted with recruitment process for efficiency, successfully communicating, scheduling, and working closely with management to on-board new candidates
• Helped facilitate Hospital Orientation, scheduling and coordinating multiple departments, to ensure new employee satisfaction
• Enhanced onboarding experience for new hires by creating comprehensive orientation materials
• Facilitated open lines of communication between management and staff, fostering positive work environment
• Supported talent acquisition efforts by screening resumes, scheduling interviews, and performing reference checks for prospective candidates
• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized
• Organized company-wide events for team building purposes, boosting overall morale among employees
• Screened applicant resumes and coordinated both phone and in-person interviews

• Assisted guests with making reservations and check in/out process
• Resolved complaints or issues promptly while maintaining a professional demeanor, leading to increased retention rates
• Entered maintenance and service requests in company software and ensured follow through
• Assisted management with home moves and transfer requests for guests, as needed, to ensure satisfaction
• Provided exceptional pre-and post-travel support to clients addressing concerns or special requests ensuring an enjoyable overall experience
• Managed high volumes of inbound inquiries via phone, email, and chat platforms, delivering prompt and accurate responses to customer requests
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness

• Process all probation cases, interview offenders to complete varied required forms, enter and verify information, and may assign cases to officers
• Enroll offenders into Community Service program, negotiate Agreements, and place offenders with agencies to perform designated hours of community service work
• Match offenders' skills to needs considering offenders' physical condition, age, and transportation needs and their availability to perform work within designated period
• Obtain information regarding past arrests, criminal histories, work records, and personal situations for use in considering needs of both offenders and recipient agencies; refer offenders to support agencies for assistance to meet special needs
• Monitor sentenced offenders for compliance in performing community service work hours
• Provide information and assistance to staff, attorneys, and public regarding cases, rules, and procedures of the court
• Prepare legal documentation including reports for division management and offenders' files
• Issue violations, attend hearings, and testify as needed
• Conduct investigation/research pertaining to document filing requirements to ensure conformance; and determine time requirements for specific calendar documents needing judicial approval
• Educate and recruit new agencies throughout the community and maintain professional relationships with partnered agencies.

• Provided screening, evaluation, assessment, stabilization, treatment, aftercare and referral services to adults and adolescents in need of substance abuse outpatient treatment
• Cultivated therapeutic environments and promoted healthy interpersonal behavior, utilizing techniques such as Motivational Interviewing and Cognitive Behavioral Therapy
• Assisted clients with developing and achieving goals identified in their Person-Centered Plans
• Designed culturally-sensitive interventions tailored to each client's background and experiences
• Established trusting therapeutic alliances with clients through empathetic listening, validation, and unconditional positive regard
• Collaborated with interdisciplinary teams and families to provide comprehensive care for clients, especially with complex needs
• Developed and facilitated group therapy sessions for increased social support and skill-building opportunities for juveniles and adults
• Established aftercare plans, including regular contact with family members and other support networks
• Developed and expanded referral system of service providers/community collaborators to assist clients in attaining additional support services
• Participated in monthly schedule for on-call crisis support
• Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management
• Participated in ongoing professional development trainings to remain current on best practices within the counseling field

• Assisted clients in setting and achieving personal goals, leading to increased independence and self-sufficiency in the community
• Contributed to the development and maintenance of Person-Centered Plans and intake interviews
• Attended regular treatment team meetings, trainings, and certifications
• Maintained documentation of services rendered to meet guidelines and insure consistency with each client's treatment plan and personal goals.
• Conducted thorough assessments of client needs, ensuring accurate identification of required support services
• Managed caseloads efficiently by prioritizing urgent cases while consistently meeting deadlines for all required tasks related to individual care plans or reporting requirements from funders/external stakeholders alike
• Established networks to increase community awareness of new programs