Amber D. Corbett
Summary
Performance-oriented sales professional offering an exceptional record of achievement over a 27-year career. Tenacious manager with a strategic and analytical approach to solving problems, accomplishing goals and providing stellar customer service levels.
Overview
6
6
years of professional experience
Work History
Renewal Account Manager
ServiceTitan
01.2023 - Current
- Increase customer retention by developing and implementing strategic account management plans. Collaborate cross-functionally to resolve client issues, ensuring timely resolutions and positive customer sentiment.
- Strengthen client relationships through regular communication and follow-up on renewal opportunities. Proactively address potential churn risks by identifying warning signs and implementing appropriate strategies.
- Conduct thorough account reviews to identify upselling and cross-selling opportunities, contributing to revenue growth. Strategic focus on commercial/construction division growth.
- Develop strong rapport with clients by understanding their business needs, fostering long-term partnerships for mutual success.
- Key Accomplishments: Leadership Award for “Sweep the Sheds” in Q2 of 2023, Wrench Club member for every quarter, 122% quota attainment FY 2023, ranked Strong Performer on FY2024 review.
Programming Coordinator
Lake Claire Community Land Trust
11.2019 - Current
- Maintain website and social media accounts for the Land Trust, an urban community greenspace.
- Create artwork and graphics for upcoming events.
- Coordinate volunteers for community work days, festivals and other events.
- Respond to all incoming inquiries via email and social media promptly.
- Recruit instructors for classes and workshops and maintain the schedule accordingly.
Customer Support Advocate II
ServiceTitan
03.2022 - 12.2022
- Assisted customers with all technical support issues, partnered with Live Assist and specialists for one-offs or complicated issues, ensured that customers were assisted fully the first time they contacted us for each issue, and maintained very high customer satisfaction rates.
- Consistent top performer in metrics including resolution rate, chat concurrency, Live Assist utilization, QA scores and CSAT (4.8/5).
- Promoted internally to be a part of the newly formed Renewal Account Manager team.
- Recognized by Pricing Integrity project leadership for “ownership, attention to detail and persistence.” Selected by support leadership to assist with the Pricing Integrity project that turned into RAM position.
- Promoted to Level II position with higher goals 4 months after training completion.
- Key Accomplishments: Highest QA results of 100% in the training cohort, awarded the accolade of "coach" at training completion due to peer leadership attributes, Extraordinary Performance on H1 FY2023 review.
Senior Store Manager
FedEx Office
06.2018 - 11.2019
- Managed two store locations simultaneously, one within a hospitality setting.
- Ensured accurate and efficient operations, trained and developed team members and met or exceeded all sales metrics consistently.
- Local point of contact for Super Bowl LIII sponsorship team. Partnered with NFL team and our corporate office to ensure execution of branding.
Education
Religious Studies
Warren Wilson College
Swannanoa, NCSkills
- Cross-selling and upselling
- SaaS
- Product Knowledge
- Account Management
- Organizational Skills
- Performance Metrics
- Conflict Resolution
- Attention to Detail
- Revenue Growth
- Pipeline Management
- Time Management
- Customer Retention
Timeline
Renewal Account Manager
ServiceTitan
01.2023 - Current
Customer Support Advocate II
ServiceTitan
03.2022 - 12.2022
Programming Coordinator
Lake Claire Community Land Trust
11.2019 - Current
Senior Store Manager
FedEx Office
06.2018 - 11.2019
Religious Studies
Warren Wilson College