Hi, I’m
Amber E. McCraw
Raeford,NC
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
9
years of professional experience
Work History
Self Employed Services
In-Home Caregiver
06.2020 - Current
Job overview
- Maintained effective schedule balance between rest periods, active play and instruction.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands and share by leading by example.
Benarda Veterinary Clinic
Veterinary Technician
01.2019 - 05.2020
Job overview
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Collected patient biopsies and blood samples for laboratory analysis.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Administered medications to animals in treatment and documented changes in condition.
- Answered owner animal health questions and advised on best care practices.
Teaspoon Cafe
Supervisor
08.2018 - 12.2018
Job overview
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Directed staff and managed annual capital budget.
- Maintained compliance with company policies, objectives and communication goals.
Encanto Pet Clinic
Customer Service Representative
02.2018 - 08.2018
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
Pima Pet Clinic
Veterinary Technician
01.2017 - 02.2018
Job overview
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collected patient biopsies and blood samples for laboratory analysis.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Established intravenous drips for ongoing hydration in treatment of canines suffering from parvovirus infections.
- Analyzed bloodwork and sample results using IDEXX to diagnose diseases and conditions.
- Assisted veterinarian with wound treatment, administration of vaccines and operations.
Central Pet
Kennel Technician
12.2016 - 07.2017
Job overview
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Kept animals clean and free of contaminants to promote optimal health.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Restocked supplies and rotated items to maintain efficient operations and prevent expiration of perishable goods.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Law Office of Thomas Wilson
Legal Secretary
07.2016 - 01.2017
Job overview
- Organized files for court proceedings.
- Prepared legal correspondence and wrote professional letters for legal assistants and attorneys.
- Received and placed telephone calls to clients and prospective clients.
- Scheduled and made appointments for multiple attorneys.
- Obtained signatures from attorneys for legal documents.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Entered new cases into company database.
- Filed documents with courts on behalf of attorney.
- Answered and directed calls using multi-line switchboard.
Law Offices Of Rhonda Baldwin-Kennedy
Legal Assistant
12.2014 - 07.2016
Job overview
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Scheduled appointments, court appearances and depositions for busy law firm.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Developed positive working relationship with courts, clients, law enforcement members and attorneys.
- Completed electronic filings, initiated billing statements and managed firm administrative matters.
- Interviewed and prepared intake sheets for clients.
Education
Bachelors of Science
Pima Community CollegeTucson, AZ
Associate Degree from Liberal Arts And General Studies
12.2022
American Military University
Bachelor of Science
12.2024
Skills
- Active Listening
- Case Management
- Strategic Planning
- Mail Handling
- MS Office
- Dependable and Responsible
- Teamwork and Collaboration
- Attention to Detail
- Excellent Communication
- Organization and Time Management
- Document Management
- Customer Relations
Timeline
In-Home Caregiver
Self Employed Services
06.2020 - Current
Veterinary Technician
Benarda Veterinary Clinic
01.2019 - 05.2020
Supervisor
Teaspoon Cafe
08.2018 - 12.2018
Customer Service Representative
Encanto Pet Clinic
02.2018 - 08.2018
Veterinary Technician
Pima Pet Clinic
01.2017 - 02.2018
Kennel Technician
Central Pet
12.2016 - 07.2017
Legal Secretary
Law Office of Thomas Wilson
07.2016 - 01.2017
Legal Assistant
Law Offices Of Rhonda Baldwin-Kennedy
12.2014 - 07.2016
Bachelors of Science
Pima Community College
Associate Degree from Liberal Arts And General Studies
American Military University
Bachelor of Science
Similar Profiles
MARÍA ELÍZABETH FREIREMARÍA ELÍZABETH FREIRE
Entrepreneur at Self Employed ServicesEntrepreneur at Self Employed Services
Gary LimGary Lim
Professional Stock Trader at Self Employed ServicesProfessional Stock Trader at Self Employed Services
Travon DelgadoTravon Delgado
Mobile Barber at Self Employed ServicesMobile Barber at Self Employed Services
Jaylen DoddJaylen Dodd
Cable Lineman Helper at Self Employed ServicesCable Lineman Helper at Self Employed Services
Jeimy McKenzieJeimy McKenzie
Spanish Teacher at Shelby County Public SchoolsSpanish Teacher at Shelby County Public Schools