Amber F Erwin
Computer Programmer Internship
Valdosta,GA
Summary
Versatile, results-driven Information Technologist with over eight years of comprehensive, exceptional experience in computer hardware, software, networking, troubleshooting, building relationships with stakeholders, peers, and leadership. Proven problem solver with both analytical and critical thinking skills. Well-versed in C languages with an understanding in other programming languages such as Java, Python, and Ruby. A fast learner with the flexibility to adapt to evolving industry trends.
Overview
9
9
years of professional experience
47
47
years of post-secondary education
Work History
Level Two Help Representative Technician, Part Time
Wendelta
09.2024 - Current
- Provide support to 200 Wendelta Wendy sites located within the Southern States.
- Create and work on tickets that come in via calls, emails, and text messages, providing specialized training from Wendy International to provide more extensive troubleshooting and solutions.
- Working within a small team with high call volume.
- Creating and maintaining spreadsheet tracking equipment.
- Working with different departments within the company.
- Providing insight and guidance on complex system problems.
Signal Support System Specialist
Oklahoma National Guard
03.2016 - Current
- Company Overview: National Guard
- The primary NCO is responsible for working with battlefield signal support systems and terminal devices.
- Complete additional duties in support of the mission.
- Performs signal support functions and technical assistance for computer systems.
- Provides technical assistance and training for local area networks.
- Performs maintenance of networks, hardware, and software through patch management and OS updates.
- Provides customer and network helpdesk administration services with the use of various programs such as Remedy, Active Directory, and Software Center.
- User account Manager with the use of Active Directory.
- Uses critical thinking and troubleshooting steps for both hardware and software issues and implements fixes to solve problems.
- National Guard
Education
Bachelor of Science - Computer Science
Valdosta State University
Valdosta, GA 05.2001 - 12.2024
Associate of Science - Computer Science
Oklahoma City Community Collage
Oklahoma City, United States 05.2001 - 12.2024
Skills
Java
Timeline
Level Two Help Representative Technician, Part Time
Wendelta
09.2024 - Current
Signal Support System Specialist
Oklahoma National Guard
03.2016 - Current
Bachelor of Science - Computer Science
Valdosta State University
05.2001 - 12.2024
Associate of Science - Computer Science
Oklahoma City Community Collage
05.2001 - 12.2024
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