Summary
Overview
Work History
Education
Skills
Timeline
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Amber  Hamilton

Amber Hamilton

Virginia Beach,VA

Summary

Accomplished Executive with a proven track record of creating sustainable and profitable growth for organizations. A collaborative team leader with expertise in organizational development and creating empowering company cultures. Experienced in driving great team successes through coaching and motivating team members to increase financial profitability, operational efficiency, and customer satisfaction. Known for meeting and surpassing organizational objectives, with particular strengths in strategic planning and execution, sales management, and team development. A highly analytical problem solver who excels in managing complex projects and driving process improvement. Possesses excellent skills in strategic account development, coaching and mentoring, and B-to-B sales.

Overview

18
18
years of professional experience

Work History

CEO

INTEN, LLC
09.2022 - Current

Accomplished CEO with extensive experience in sales and branding. Proven track record of driving revenue growth, increasing conversion rates, and improving brand awareness. Skilled in strategic planning, leadership, team building, communication, and data analysis.


  • Lead sales and branding initiatives that result in clear brand awareness, effective marketing campaigns, and profitable sales process for start-ups
  • Develop and execute strategic plans that enable the successful launch of new products and expansion into new markets
  • Build and lead high-performing teams, fostering a culture of collaboration and teamwork
  • Use data analysis to develop insights that informed business decisions and contribute to the success of the company
  • Shape solutions and approaches by leveraging trends in customer marketplaces and industries.

Director of Customer Experience

New Orchard, LLC
08.2020 - 08.2022
  • Collaborated closely with the CEO and Executive Team to set and drive organizational vision and strategies that aligned with short-term and long-term objectives.
  • Provided expert support, training, and education to consultants and high-growth executives, enabling them to deliver exceptional customer experiences and achieve business goals.
  • Specialized in sustainable change, organizational development, and strategic planning, bringing a unique perspective to improve customer satisfaction and retention.
  • Owned, developed, and implemented sustainable business development strategies for clients, resulting in increased revenue and customer loyalty.
  • Partnered with business leaders to deliver services that supported company objectives and corporate values, aligning company goals with client outcomes.
  • Scaled the business value proposition to increase satisfaction and retention, enhancing lead prospecting and sales management utilizing proprietary tools.
  • Utilized CRM to manage client engagement, forecast sales, and track current revenue-generating engagements, driving performance and identifying opportunities for growth.
  • Conducted one-on-one meetings with C-suite clients to identify selling hurdles and offer insights into the best remedy, cultivating strong relationships and driving revenue growth.
  • Managed accounts to retain existing relationships and grow the share of business, identifying new opportunities and executing strategies to expand operations and the customer base.
  • Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs, improving customer loyalty and revenue growth.
  • Educated customers about billing, payment processing, and support policies and procedures, delivering a consistent and exceptional customer experience.
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences, ensuring customer satisfaction and retention.
  • Established, initiated, and optimized business development strategies based on company targets, product specifications, market data, and budget factors, driving performance and revenue growth.

GENERAL MANAGER/LEAD BUYER

ALL THE RAGE STORES, INC
10.2017 - 07.2020
  • Managed all day-to-day operations and future strategic plans of three retail locations, ensuring a consistent and exceptional customer experience while driving revenue growth.
  • Motivated, coached, and developed a high-performance management team, building a culture of excellence and driving results.
  • Increased revenue by 276% in targeted departments each year, identifying opportunities for growth and executing strategies to maximize revenue.
  • Increased sales by 113% in established departments each year, optimizing product placement, pricing, and promotion to drive sales growth.
  • Oversaw the full scope of brand development and marketing, ensuring a consistent brand image and executing effective marketing campaigns to drive customer traffic and sales.
  • Recruited, trained, motivated, and retained top-performing associates, building a high-performance team that consistently delivered exceptional customer experiences and drove sales growth.
  • Created and maintained policies and procedures that increased effectiveness, productivity, and profitability of the company, ensuring consistent performance across all locations.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning, developing and executing strategies that maximized revenue growth and profitability.
  • Maximized efficiency by coaching and mentoring 33 personnel on management principles, industry practices, company procedures, and technology systems, improving performance and productivity.
  • Implemented operational strategies and effectively built customer and employee loyalty, driving repeat business and building a loyal customer base.
  • Designed a modern employee recognition program that boosted productivity and improved morale, creating a positive work environment that fostered excellence and innovation.
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries, identifying new opportunities for growth and differentiation.
  • Mitigated business risks by working closely with staff members and assessing performance, identifying and addressing potential issues before they became major problems.
  • Implemented operational strategies and effectively built customer and employee loyalty, ensuring a consistent and exceptional customer experience and driving revenue growth.

Marketing Director (Interim)

Chick-fil-A
02.2011 - 06.2011
  • Developed and implemented highly successful marketing strategies that significantly increased brand visibility and drove sales performance, exceeding company goals and objectives.
  • Created innovative strategies to drive customer engagement, leveraging customer insights and market trends to create highly effective campaigns.
  • Wrote and distributed highly effective press releases that significantly increased brand visibility and generated positive media coverage, enhancing the company's reputation and driving sales growth.
  • Improved website visibility through the development and implementation of highly effective SEO strategies, driving increased website traffic and customer engagement.
  • Worked with the team to open and establish a highly successful new Chick-fil-A location, driving significant sales growth and enhancing the company's reputation in the local community.
  • Developed and maintained highly effective community relations with local businesses and residents, driving increased customer traffic and sales growth.
  • Planned, hosted, and executed highly successful events that drew clients from the area into the store, significantly enhancing the company's reputation and value within the local community.
  • Produced highly effective marketing materials in both print and online formats, showcasing the company's products and brand in the most compelling and effective way possible.
  • Showcased products both in and out of the store to expand customers' understanding of menu options, driving increased customer engagement and sales growth.
  • Created a highly effective team focused on marketing the Chick-fil-A product and culture both inside and outside the store within the local community, driving increased customer engagement and sales growth

Private Events Manager

Johns Hopkins University, Historical Venues
08.2008 - 09.2009
  • Utilized job-related software to create standard guidelines, calendars and budgets for each event.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Liaised with clients to determine exact event requirements.
  • Managed an elite program targeting those desiring to host high-end events.
  • Developed new operating systems to improve the efficiency within our office.
  • Grew bookings 200%
  • Won “Best of Venues” for The Knot and Wedding Wire.
  • Developed all print and online marketing material.
  • Developed new websites for all three properties in both function and form.
  • Coordinated hiring, training, scheduling, and firing of all staff

Executive Assistant

Caldwell Commercial Real Estate Services
01.2005 - 12.2005
  • Conducted research and analyzed data to provide detailed reports on various business topics.
  • Developed and maintained automated alert systems for important deadlines.
  • Answered high volume of phone calls and email inquiries.
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Successfully maintained a brand new website by ensuring regular updates and improvements to its design and functionality.
  • Developed and prepared buyer packages that contributed to increased sales and improved client satisfaction.
  • Efficiently maintained a database by ensuring data accuracy and timely updates.
  • Created all print and online marketing material, including social media campaigns and email newsletters, to effectively promote the company's products and services.

Education

BACHELOR OF ARTS - ENGLISH, Communication Studies, Leadership Studies

Christopher Newport University
2002

Skills

  • Strategic planning and execution
  • Operations management
  • Team management and development
  • Process improvement and optimization
  • Supply chain management
  • Financial management and budgeting
  • Project management
  • Risk management
  • Quality management and improvement
  • Change management
  • Leadership and decision-making skills
  • Communication and interpersonal skills

Timeline

CEO

INTEN, LLC
09.2022 - Current

Director of Customer Experience

New Orchard, LLC
08.2020 - 08.2022

GENERAL MANAGER/LEAD BUYER

ALL THE RAGE STORES, INC
10.2017 - 07.2020

Marketing Director (Interim)

Chick-fil-A
02.2011 - 06.2011

Private Events Manager

Johns Hopkins University, Historical Venues
08.2008 - 09.2009

Executive Assistant

Caldwell Commercial Real Estate Services
01.2005 - 12.2005

BACHELOR OF ARTS - ENGLISH, Communication Studies, Leadership Studies

Christopher Newport University
Amber Hamilton