Maria McCaleb
Manassas,VA
Summary
Experienced and proven professional with 32 years of experience as a Jury Clerk and Senior Deputy Court Clerk at the Prince William County Clerk of Circuit Court. Strong managerial acumen and leadership skills capable of managing teams and supervising within a well-defined organization. Superb interpersonal (communication), organizational (databases and records), and time management skills. Experienced with handling confidential and maintaining security protocols. Excellent reputation for resolving problems, driving overall operational improvements, and advocating for solutions-oriented customer service. Enthusiastic and social learner, eager contributor, and reliable team player dedicated to success through hard work, attention to detail, and excellent organizational and multi-tasking skills. Humble work ethic, with a high sense of empathy and inclusion. Well-versed in Microsoft Office Applications: Outlook, Word, Excel, and PowerPoint.
Overview
37
37
years of professional experience
Work History
HOTEL FRONT DESK AGENT
Courtyard Marriott Potomac Mills
Woodbridge, VA
02.2023 - Current
- Welcomed guest upon arrival in a pleasant fashion completing checking-in formalities
- Performed the identification process and providing courteous
- Assisted guests over the phone in booking reservations
- Confirmed booking with guests through email, phone calls, and fax
- Reviewed account Information and charges with guests during check-out
- Verified that personal and payment information on guest accounts was accurate and complete
- Greeted, registered, and assigned rooms to guests of the hotel
- Registered and processed guests (check-in & check-out) Assigned rooms, Accommodated guest requests - Experienced In customer-service
- Daily tasks Include checking guests in/out, setting guest payment, booking/canceling reservations, and ringing up gift shop purchases
- Handled all front desk functions.
- Processed payments for room charges, incidentals, taxes and other fees.
- Managed check-ins and check-outs in a timely manner.
- Handled customer complaints professionally and courteously.
- Updated computer system with guest information including contact details, payment methods and any special requests.
- Collaborated with housekeeping staff to ensure all rooms are ready for incoming guests.
- Answered phone calls promptly while maintaining a professional attitude.
- Distributed keys or access cards to guests upon check-in.
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms.
- Responded to inquiries and room requests made online, by phone and via email.
JURY CLERK & SENIOR DEPUTY COURT CLERK
Prince William County Clerk of Circuit Court
Manassas, VA
12.2001 - 04.2022
- Oversaw daily administrative operations in the Jury Clerk's Office
- Maintained quality control procedures for the Jury Clerk's office
- Ensured compliance with County codes and all applicable Federal, State, and local laws governing the Jury Clerk's office
- Processed 13,500 annual jury questionnaires
- Process juror qualification and ensured that proper legal qualification criteria were met
- Operated the court's Jury Management System (JMS)
- Responsible for processing 420 monthly jury summonses; 120 Grand Jury summons and annual jury commissioners' notices and forms
- Prepared the number of jurors to be summoned; issued summons and determined requests for postponement, exemption, or disqualification
- Conducted Jurors orientation, explaining procedures and other aspects of jury service
- Answered questions regarding jury service from prospective jurors, employers, and other interested parties and assist jurors with their logistical needs
- Processed jury payments and reimbursements for Jurors, Grand Jurors, and Jury Commissioners
- Maintained records and prepared vouchers for payment for jury service
- Maintained jury calendars, to determine the appropriate number of jurors needed for each jury trial day
- Updated demographic and other information on juror candidates
- Monitored the number of available Jurors to establish the need to develop a new list of jurors
- Established and updated jurors list for attorneys; analyzed the number of jurors available and the current court schedule
- Furnished list of names of qualified Jurors Commonwealth Attorney's office and Attorneys from which the office directly draws panels
- Prepared periodic and special reports related to the work of the unit; wrote correspondence; jury procedures, manuals, and other materials
- Managed and supervised work schedules, timetables, subordinate staff, and direct reports
- Coordinated staff training and provided counsel to best understand and resolve issues within the unit
- Worked with and coordinated needs and jury activity with Judges' Chambers staff, Clerk's Office staff, U.S
- Attorney's Office, Commonwealth Attorney's office, and other groups to ensure the smooth operation of high-profile or protracted jury trials
- Guided staff by providing administrative and operational support to an assigned area
- Assisted customer service at the information desk in Circuit Court
- Opened and distributed incoming mail for each department in Circuit Court
- Managed the calling of the daily dockets for time estimates on cases
- Prepared and maintained a variety of court documents, orders, and letters for customers; researched to gather information related to criminal and civil cases
- Prepared Rules to Show Cause summons; opened files for approved cases; gathered and reviewed case file information for accuracy
- Provided related support, including Preparing Oaths for Grand Jury and Jury Commissioners; preparing Rules to Show Cause summons
- Responded to inquiries from the public regarding court appearances, trial dates, judicial procedures, and fines
- Routinely engaged with customers and visitors to communicate general information about court rules, procedures, and practices
- Ordered necessary office supplies
- Ordered jury supplies; DC-Forms (State Forms)
- Processed Out-Of-State Witnesses; Writ of Habeas Corpus; Transportation Orders; and Judgments
- During COVID-19, managed and operated several phone lines for each department in Circuit Court
- Managed more than 75 daily customer calls and fielded numerous customer questions and inquiries.
DEPUTY CLERK
Prince William County Clerk of Circuit Court Land Records
Manassas, VA
05.1990 - 12.2001
- Provided customer services to the public in the research of Deeds of Trust, Judgments, Liens, and Financing Statements, with tax and assessment computers
- Interfaced with lawyers, title examiners, other professionals, and the public with recording requirements as outlined in the Code of Virginia
- Worked with Microfilm Division regarding documents to be microfilmed
- Participated in the training of subordinate Deputy Clerks
- Reviewed legal documents to determine if recording requirements in the Code of Virginia have been met prior to documents being admitted to record; calculated various fees and collection of recordation taxes as set out in the Code of Virginia
- Filed and recorded various civil orders and legal documents
- Affixed appropriate recording information to acceptable documents which include but are not limited to, Deeds, Deeds of Trust, Power Attorney, Releases, Certificates of Satisfaction, Mechanic's Liens, Homestead Deeds, Judgments, and Financing Statements
- Stamped instrument number, date, and time on the documents
- Stamped book and page numbers on each page of the documents
- Issued receipts for money collected
- Balanced daily receipts and prepare daily reports for the accounting department
- Prepared daily listing of real estate transfers for distribution to the Real Estate Assessment Offices for the County, the Cities of Manassas, and Manassas Park.
PEAK-TIME TELLER
Signet Bank
Dale City, VA
06.1988 - 04.1990
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Promoted products or services to each customer to consistently achieve sales targets
- Upheld strict financial controls by keeping funds secure and accurately transferring monies
- Sold and cross-sold bank products to new and existing customers
- Audited fellow teller currency to contribute to dual-control procedures
- Counted and packaged currency and coins
- Turned in excess cash to maintain drawer security
- Reconciled cash drawer and resolved discrepancies
- Provided customer records on demand, including account statements and copies of checks
- Accessed computerized financial information to answer questions related to specific accounts.
OPTOMETRIC ASSISTANT & CONTACT LENS TECHNICIAN
Dr. David Heavner and Associates
Woodbridge, VA
03.1987 - 06.1988
- Actively engage with customers daily
- Training initial contact lens dispensing patients in insertion and removal of contact lens techniques, contact lens care, and patient orientation
- Conducted pretest procedures to gather data before exams and make eye appointments more efficient and productive
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations
- Conducted stereopsis, color blindness testing, glaucoma testing, and visual acuities
- Maintained detailed records of test results by entering data and patient information into the computer
- Teach patients about medications, procedures, and care plan instructions
- Sanitized, restocked, and organized exam rooms and medical equipment
- Obtained the client’s medical history, including medication information, symptoms, and allergies
- Answered telephone inquiries; set up an appointment schedule and confirmed appointments
- Ordered contact lenses and office supplies
- Assisted in bookkeeping
- Oriented and trained new staff on proper procedures and policies.
Education
ASSOCIATE OF SCIENCE - Secretarial Science/Word Processing Specialization
Northern Virginia Community College
05.1994
HIGH SCHOOL DIPLOMA - General Studies
Woodbridge Senior High School
06.1986
Skills
- Professional Appearance
- Records Management
- Microsoft Office
- Guest Relations
- Reservation Management
- Payment Processing
- Cash Handling
- Front Office Management
- Guest Registration
- Data Entry
- Office Organization
- Customer Service
- Administrative Support
- Customer Service Management
- Coaching and Mentoring
- Time management abilities
- Phone and Email Etiquette
- Attention to Detail
- Goal Setting
- Teamwork and Collaboration
- Interpersonal Skills
- Staff Training
- Self Motivation
Recognition
- Employee of the Month Award, 08/2002, For Outstanding Effort and Service
- Employee of the Quarter Award, 06/2002, For Outstanding Effort and Service
- Employee of the Month Award, 06/1998, For Outstanding Effort and Service
Training
- Various Mandatory Virginia Courts Security Awareness – related training courses
- You are Being Phished | 12/2020
- How Secure Are Your Passwords? | 11/2020
- Working Remotely: Anywhere, Anytime | 10/2020
- You Are the Key to Security | 09/2020
Timeline
HOTEL FRONT DESK AGENT
Courtyard Marriott Potomac Mills
02.2023 - Current
JURY CLERK & SENIOR DEPUTY COURT CLERK
Prince William County Clerk of Circuit Court
12.2001 - 04.2022
DEPUTY CLERK
Prince William County Clerk of Circuit Court Land Records
05.1990 - 12.2001
PEAK-TIME TELLER
Signet Bank
06.1988 - 04.1990
OPTOMETRIC ASSISTANT & CONTACT LENS TECHNICIAN
Dr. David Heavner and Associates
03.1987 - 06.1988
ASSOCIATE OF SCIENCE - Secretarial Science/Word Processing Specialization
Northern Virginia Community College
HIGH SCHOOL DIPLOMA - General Studies
Woodbridge Senior High School