Amberia Morrison
Greensboro,NC
Summary
Dedicated customer service professional with 10 years of experience, including direct customer interaction. Skilled in managing inbound/ outbound inquiries, chat support, and ensuring data security. Detailed oriented , and multitasker that excels in high volume customer service environments. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Licensed Nail Technician
Pinky's Nail Spa
03.2021 - Current
- Maintained clean and sanitary work environment, ensuring compliance with state regulations and promoting client safety.
- Accommodated walk-in customers effectively without disrupting pre-scheduled appointments by multitasking between tasks efficiently.
- Continuously expanded professional knowledge by attending industry workshops, staying current on latest trends in nail care and design.
- Increased salon revenue with exceptional nail artistry skills, offering clients wide range of creative designs and techniques.
Chat Manager
Duke Energy
06.2017 - 03.2021
- Spearheaded efforts towards attaining industry certifications that showcased quality of chat support services within market landscape.
- Developed comprehensive training programs for new chat representatives, resulting in higher staff competency levels.
- Collaborated with other managers to create cohesive strategies that addressed overall company goals and objectives.
- Continuously researched industry best practices for online customer support services to stay ahead of emerging trends and maintain competitive advantage.
Chat Support Specialist
Duke Energy
04.2016 - 06.2017
- Implemented feedback from management to continually improve performance metrics within the chat support team.
- Trained new chat support specialists, fostering a supportive work environment that encouraged growth and development.
- Enhanced customer satisfaction by providing timely and accurate resolutions to technical issues.
Customer Service Representative Specialist
AT&T
04.2014 - 04.2016
- Handled escalated calls professionally by remaining calm under pressure while working towards mutually agreeable resolutions for all parties involved.
- Managed high call volumes while maintaining quality service standards, leading to positive feedback from customers.
- Achieved high levels of customer satisfaction with precise management of inquiries, complaints, and feedback.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
No Degree - Associate Business Degree
Gtcc Middle College High School
Jamestown, NC05.2026
Certificate -
Healthy Nails Institute
Greensboro, NC01.2017
High School Diploma -
James B Dudley High School
Greensboro, NC06.2013
Skills
- Sanitation Procedures
- Customer Service
- Active Listening
- Data Entry
- Call center experience
- Quick Typing
- Management interaction
- Microsoft Office
- Product and service knowledge
Timeline
Licensed Nail Technician
Pinky's Nail Spa
03.2021 - Current
Chat Manager
Duke Energy
06.2017 - 03.2021
Chat Support Specialist
Duke Energy
04.2016 - 06.2017
Customer Service Representative Specialist
AT&T
04.2014 - 04.2016
No Degree - Associate Business Degree
Gtcc Middle College High School
Certificate -
Healthy Nails Institute
High School Diploma -
James B Dudley High School