Amberjune Duda
Chicago,IL
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Safe Deposit Box Analyst
JPMorgan Chase
2021.07 - Current
- · Responsible for safe deposit audits and safe box drills across multiple states at various branches.
- · Mentored contractors and new analysts for 3 years in job duties.
- · Effectively communicate purpose of the visit and expectations while at the branch and provide meaningful and useful coaching to the management team regarding the audit and drill results.
- · Drilling and closing out nonpayment or exit relationship boxes.
- · Following procedures to make sure all steps are completed correctly.
- · Always maintaining dual control during required tasks and to make sure no box is drilled in error.
- · Built rapport with branch employees, management team, market directors, and other members of the branch team.
Teller/Lead Teller/LTOS/LAO/Manager on Duty
JPMorgan Chase
2014.10 - 2021.07
- · Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- · Disbursed cash and checks accurately while maintaining security of cash drawers.
- · Processed customer transactions promptly, minimizing wait times.
- · Trained new Associate Bankers as part of North Shore market’s hire ahead program, resulted in highest OSAT score for market during quarter 4 of 2020.
- · Mentor associate bankers via “hands on training” guiding them through various steps of development.
- · Strongly focus on fraud prevention and safeguarding clients’ accounts, as well as protecting bank assets.
- · Executed 4 consecutive effective branch reviews with 2 consecutive perfect audits (I.E.: 2017 99%, 2018 100%, 2019 100%, and 2020 96%)
- · Administer control operation quizzes to coworkers in preparation for branch reviews.
- · Conduct SWOTS (selected by MDB to perform mini branch reviews) at neighboring branches to make sure they are fully prepared for upcoming branch reviews.
- · Partnered with branch manager in 2016 to create a “plan to drive performance.” (I.E.: 2016 branch finished performance level 6, and by 2019 performance level 2!)
Education
High School Diploma -
Thomas Edison Jr/Sr High School
Lake Station, IN06.2004
Skills
Analytical Thinking
MS Excel
Team Collaboration and Leadership
Documentation And Reporting
Multitasking
Organizational Skills
Time Management
Task Prioritization
Decision-Making
Active Listening
Relationship Building
Additional Information
Special Projects
- Unidentified Safe Deposit Box Remediation
- Research (ROLE)
Timeline
Safe Deposit Box Analyst
JPMorgan Chase
2021.07 - Current
Teller/Lead Teller/LTOS/LAO/Manager on Duty
JPMorgan Chase
2014.10 - 2021.07
High School Diploma -
Thomas Edison Jr/Sr High School
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