Amber Gumm
Summary
Dedicated and passionate with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
1
1
Certification
Work History
On-Site Medical Representative
Amazon
05.2022 - 05.2023
- Triaged, treated and assessed patients with illness or injury in the workplace (warehouse)
- Created and filed workplace injury reports with documentation
- Communicated with hospitals, doctors and emergency medical services when needed
- Conducted routine safety demonstrations to improve work place injury statistics
- Completed patient referrals to other medical specialists
- Safeguarded medical records and patient data in accordance with HIPAA protocols.
Fulfillment Associate
Amazon
03.2022 - 05.2022
- Followed procedures at all times for personal and team safety
- Maintained compliance with company safety policies and called violations to attention of management
- Diligently examined packages and labels for defects or inaccuracies, decreasing overall packaging mistakes
- Moved cardboard, plastic ties and other debris from unboxing to trash.
Emergency Medical Technician
Maricopa Ambulance
06.2021 - 12.2021
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care
- Conducted equipment and vehicle checks to maintain continuous and safe operation
- Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
Collections Agent
Discover Financial Services
03.2020 - 05.2021
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Manager
MOD Pizza
04.2017 - 03.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Head Waitress
Sal's Tuscan Grill
08.2016 - 04.2017
- Supervised server staff and simultaneously served personal section of tables.
- Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
- Trained new staff members on restaurant policies, procedures, and customer service standards.
Education
Paramedic - Emergency Medical Services
Lifework Education
Mesa, AZ08.2024
EMT-B - Emergency Medical Services
Arizona Academy of Emergency Services
Mesa, AZ07.2021
High School Diploma -
Verrado High School
Buckeye, AZ05.2017
Skills
- Critical Thinking
- Skill Building
- Relationship Building
- Good Decision Making
- Verbal and Written Communication
- Time Management
- Clinical Documentation
- HIPAA Compliance
- Healthcare Software Proficiency
- Medical Equipment Operation
- Collaborative Teamwork
Certification
- EMT - Certified Emergency Medical Technician
- CPR/AED Certification
- First Aid Certification
- BLS- Basic Life Support
- ACLS- Advanced Cardiovascular Life Support
- PALS- Pediatric Advanced Life Support
- PHTLS - Prehospital Trauma Life Support
- Paramedic Certification
- NREMT Certification
Timeline
On-Site Medical Representative
Amazon
05.2022 - 05.2023
Fulfillment Associate
Amazon
03.2022 - 05.2022
Emergency Medical Technician
Maricopa Ambulance
06.2021 - 12.2021
Collections Agent
Discover Financial Services
03.2020 - 05.2021
Manager
MOD Pizza
04.2017 - 03.2020
Head Waitress
Sal's Tuscan Grill
08.2016 - 04.2017
Paramedic - Emergency Medical Services
Lifework Education
EMT-B - Emergency Medical Services
Arizona Academy of Emergency Services
High School Diploma -
Verrado High School