Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber L. Montano

Bossier City,LA

Summary

Experienced operational manager with over eleven years of experience, specializing in team leadership, customer service, and operational excellence. Proven ability to drive growth and profitability while maintaining exceptional service standards.

Overview

11
11
years of professional experience
2007
2007
years of post-secondary education

Work History

General Manager

Silver Star Grille LLC
Bossier City, LA
05.2025 - 07.2025
  • Oversaw daily operations to ensure smooth restaurant functions.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Ensured compliance with local health department regulations regarding food safety standards.

General Manager

Wings-Up of Boardwalk, LLC DBA Hooters
Bossier City, LA
11.2017 - 05.2025
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Prepared reports summarizing sales figures, labor costs, profit and loss margins.
  • Conducted inventory management to maintain proper stock levels and minimize waste.
  • Collaborated with vendors to negotiate contracts and improve supply chain efficiency.
  • Ensured compliance with health and safety regulations at all times.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery. Built and maintained loyal, long-term customer relationships.
  • Created, maintained, and updated employee records. Trained employees on duties, policies and procedures.
  • Facilitated team meetings to address concerns and promote a positive work environment.
  • Conducted interviews and new hire orientations to meet hiring goals.
  • Attended career fairs, college events, industry conferences. to promote the organization's brand as an employer of choice.

Assistant General Manager

Wings-Up of Boardwalk, LLC DBA Hooters
Bossier City, AL
02.2014 - 11.2017
  • Managed daily operations to ensure smooth restaurant functionality.
  • Oversaw compliance with health and safety regulations throughout the establishment.
  • Ensured that customer service standards were met or exceeded at all times.
  • Performed administrative tasks such as filing paperwork, preparing documents.
  • Managed daily operations of the store, including scheduling and supervising staff.
  • Motivated and led team members to work together to achieve targets.
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Helped develop specialized projects, events and promotions.
  • Communicated regularly with suppliers regarding product delivery timelines, pricing information.
  • Identified opportunities for cost savings and operational efficiency improvements.
  • Met business targets with streamlined operations strategies.

Education

Associate of Applied Business - Business Administration

Bossier Parish Community College
Bossier City, LA
08.2005 - 05.2007

Benton High School
Benton, LA

Skills

  • Operational management
  • Customer service
  • Inventory control
  • Safety assurance
  • Supply chain negotiation
  • Branding
  • Marketing
  • Sales
  • P&L management
  • Project planning
  • Leadership skills
  • Staff training and development

Timeline

General Manager

Silver Star Grille LLC
05.2025 - 07.2025

General Manager

Wings-Up of Boardwalk, LLC DBA Hooters
11.2017 - 05.2025

Assistant General Manager

Wings-Up of Boardwalk, LLC DBA Hooters
02.2014 - 11.2017

Associate of Applied Business - Business Administration

Bossier Parish Community College
08.2005 - 05.2007

Benton High School

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