Amber L Royer
Bartlett,TN
Summary
Results-driven sales professional with proven track record in driving revenue growth and building lasting client relationships. Adept at identifying customer needs, presenting tailored solutions, and closing sales efficiently. Strong team collaborator, adaptable to changing market conditions, and consistently focused on delivering measurable results. Skilled in strategic communication, negotiation, and market analysis.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Outside Sales Rep/Territory Manager
Sunbelt Rentals
08.2023 - Current
- Visit customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Serve as a product knowledge resource, assist customers with equipment selection and usage.
- Increase territory sales by building strong relationships with key clients and identifying new business opportunities through cold calling and personal visits to potential customers.
- Maintain monthly sales quota for internal revenue and fleet on rent.
- Prepare and deliver detailed, customized price quotes based on customer needs, product specifications and service requirements.
- Manage sales territory across a four-state market.
- Oversee accounts receivable functions, including proper invoicing, purchase order retrieval, payment tracking, and collections to ensure timely cash flow.
- Participate in weekly sales meetings to discuss performance metrics, strategize on improvements, and share best practices among colleagues.
Business Development
Hire Quest Direct, LLC
01.2021 - 08.2023
- Spearheaded marketing initiatives for temporary staffing services across diverse industries in the Mid-South, successfully expanding client base by 20% over one year.
- Fostered strong connections with customers through tailored communication and personalized service, leading to improved customer loyalty and higher satisfaction ratings.
- Negotiation of sales rates and service agreements
- Performed client research and identified opportunities for account growth, account penetration and market expansion
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
- Performed visits to current customers, national accounts and follow ups, through calls, emails and customer facing, performing 75+ calls/visits weekly
- Assisted with accounts receivable and operations
- Achieved and exceeded company-defined sales quotas.
- Attended weekly and monthly sales meetings and quarterly sales trainings.
- Participated in Association meetings and luncheons, as well as sales blitz in all franchise markets, tournament volunteering and trade shows
- Traveled to other markets and territories monthly, as needed
Bartender
TJ Mulligans
02.2020 - 02.2023
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Maintain clean and organized bar area
Sales Consultant/Marketing Coordinator
Elite Storage Products, LLC/Lockers Manufacturing
10.2019 - 04.2020
- In/Outbound calls to General Contractors, Construction Managers, School Districts and Architectural Firms 60+ calls weekly
- Located Jobs using Building Construct, Quoting Jobs, Closing Sales
- Maintained weekly/monthly sales meetings and analyze quoting/revenue reports
- Implementing marketing and advertising campaigns
- Supported sales staff through learning material and sales training
Service Professional/Lead Bartender
Long Horn Steak House
02.2018 - 01.2020
- Management Trainee Program
- Inventory Management
- Front line customer service
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
- Assign nightly duties for servers, responsible for supervising duties and leading team members
- Assist managers in daily operations with customers and problem-solving
- Delivered exceptional results under pressure by prioritizing tasks according to urgency and importance.
Collections Counselor
Shelby County Circuit Court
04.2018 - 04.2019
- Processed income withholding orders, court orders, petitions and scheduling hearing dates
- Maintained daily cash drawer and basic accounting
- Managed monthly billing cycle, mail reminders, and background research for unpaid bills.
Deputy Court Clerk
Shelby County Circuit Court
10.2017 - 04.2018
- Managed monthly billing cycle, mail reminders, and background research for unpaid bills
- Prepared court documents for clients, attorneys and judges
- Processed and disperse checks for alimony and child support.
Account Support/Administrative Assistant
Competition Cams
02.2017 - 10.2017
- Placed orders through emails, fax, verbal, phone calls on S2K computer system
- Performed data entry and made inbound/outbound phone calls to/from customers for account information
- Obtained payments, distributed current and past due balances through invoices and monthly statements
- Managed switch boards (ShoreTel) and directed callers to appropriate locations
Assistant Manager
Omni Financial
08.2016 - 01.2017
- Processed and filed paperwork for loan contracts and assisted customers through loan process
- Performed customer service for incoming customers and phone calls inquiring about loans and their accounts
- Followed collections procedures on delinquent and default accounts to obtain contact with customer and secure overdue payments
- Assisted in hiring process of incoming employees, coordinated interviews, on-boarding paperwork and trained new employees
- Handled Petty Cash Drawer and monthly Petty Cash Reports
- Coordinated monthly marketing events and reviewed marketing reports.
Education
Bachelor of Business Administration - Business Management
University of Memphis
Memphis, TN05.2019
Skills
- Networking and relationship building
- Effective customer and team communication
- Customer-focused service
- Critical thinking skills
- Responsive to new challenges
- B2B sales experience
- CRM and Salesforce proficiency
Affiliations
West Tennessee Associated Builders and Contractors
- Membership Committee - Board Member
- Emerging Leader - Board Member | Co-President
Certification
- Construction Leadership Academy, completed December 2022 | West Tennessee Associated General Contractors Association | Memphis, TN
Timeline
Outside Sales Rep/Territory Manager
Sunbelt Rentals
08.2023 - Current
Business Development
Hire Quest Direct, LLC
01.2021 - 08.2023
Bartender
TJ Mulligans
02.2020 - 02.2023
Sales Consultant/Marketing Coordinator
Elite Storage Products, LLC/Lockers Manufacturing
10.2019 - 04.2020
Collections Counselor
Shelby County Circuit Court
04.2018 - 04.2019
Service Professional/Lead Bartender
Long Horn Steak House
02.2018 - 01.2020
Deputy Court Clerk
Shelby County Circuit Court
10.2017 - 04.2018
Account Support/Administrative Assistant
Competition Cams
02.2017 - 10.2017
Assistant Manager
Omni Financial
08.2016 - 01.2017
Bachelor of Business Administration - Business Management
University of Memphis
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