Amber L. Turley
Pittsboro,NC
Summary
I am seeking an opportunity to engage in a career path in which my diverse background in technical, construction, design and service related enterprises combined with tenacity and sheer grit, would prove to be an integral component in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
28
28
years of professional experience
Work History
Property Management/Renovation Project Manager
Self Employed
01.2008 - Current
- Promptly respond to tenant complaints and concerns
- Identify and manage maintenance needs
- Maintain original leases and renewal documents
- Introduce prospective tenants to properties available and perform tours of premises
- Verify income, assets and expenses and complete file tracking sheets for each applicant
- Communicate regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services
- Monitor progress of construction and maintenance projects and notify appropriate individuals of project updates, delays and schedule changes
- Evaluate and recommend changes in rental pricing strategies to remain competitive in market.
- Supervise multiple projects from project start through delivery by prioritizing needs and delegating assignments
- Keep projects on schedule by managing deadlines and adjusting workflows
- Build successful project plans covering objectives, resources and staffing to meet schedules
- Source, vet and manage vendors needed to accomplish project goals
- Oversee work performed on-site, perform quality control checks and address and resolve discrepancies on work orders
Field Service Representative
Allen Vanguard Counter-threat Solutions/ HMS/SAIC
05.2008 - 08.2012
- Install, service and maintain mechanical, electrical and computer software components of counter RC-IED electronic warfare "CREW" Jamming Systems throughout Kuwait, Iraq and Afghanistan
- Coordinate and conduct system training military service members and new technicians on maintaining and operating equipment while in the field or classroom environment
- Implement OSHA standards with strong focus on safety and efficiency to provide comprehensive support to technicians performing skilled repairs.
- Maintain service records and update FRACAS database, logging all work performed and parts replaced or upgraded
- Act as a liaison between the client and technical engineers to improve upon and develop a database system that satisfies entire scope and needs of the program pertaining to the CREW system contract
- Assist with logistics of shipping, receiving and disposal of gear to maintain accurate records and accountability
Platoon Sergeant
United States Marine Corps
05.2002 - 08.2011
- Maintained health, welfare and combat readiness of personnel within platoon.
- Directly responsible for administrative tasks, coordinating and executing training exercises and general troop welfare for 25 Data Marines, Greensboro Communication Company
- Requisitioned, received, stored and documented unit equipment and supplies
- Tested, repaired and updated equipment systems and components to meet current and expected demands
- Installed physical network equipment for NATO Combined Endeavor-Armenia ('07)
- Support installation and administration of LAN and WAN systems
- Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations for initial invasion in Iraq('03)
Team Support Lead
Luck Stone Corporation
01.2007 - 03.2008
- Manage and communicate information relative to staff and sales goals
- Responsible for accounts payable and bi-weekly employee payroll
- Coordinate, schedule, dispatch and bill out all orders for delivery
- Supervise drivers, direct route schedules and oversee maintenance schedules for company vehicles and equipment
- Provide customer service support to builders, contractors, architects, landscapers, designers and retail customers
Showroom Assistant Manager & Design Consultant
Puglisi Tile & Marble
01.2003 - 07.2005
- Provided prompt, courteous service to every individual entering showroom.
- Generated personal sales to meet or exceed established sales goals.
- Supervised inventory and placed orders to replenish low running supplies.
- Kept showroom expenses appropriate and reasonable to drive operational efficiency.
- Managed custom projects by completing initial quotes, design and sample requests.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Drafted invoices for completed work.
- Interacted well with vendors and customers to build connections and nurture relationships.
- Studied latest trends to add new merchandise to product lineup resulting in higher sales revenues.
- Maintained cleanliness and organization of a 10,000sf showroom, working closely with employees to systemize tasks.
- Built loyal account base and long-term business relationships with builder and contractor accounts.
Technical Support Technician I & II
MCI Telecommunications
01.1995 - 06.1998
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Conducted in-depth product and issue resolution research to address customer concerns.
- Provided on-call support for critical connectivity issues related to DSLs and other IT related equipment.
Education
Business Management
North Carolina State University
Raleigh, NCSkills
Technical Skills: Microcomputer Hardware, Windows NT Workstation 40, Network Fundamentals, TCP/IP, Windows NT Server 40, Microsoft Exchange 55, Introduction to CISCO Routers, Microsoft Office Suite, Quickbooks Pro and PowerCerv
Professional Skills:
- Property Management
- Maintenance and Supply Requests
- Oversee Maintenance
- Staff Coordination
- Project Management
- Construction Project Oversight
- Manage Rentals
- Operating Cost Tracking
- Coordinate Documents
- Accounting Operations
- Screening Processes
- Performance Assessment
- Administrative Support
- New Construction and Remodeling
- Customer Satisfaction
- Oversee Subcontractors
- Knowledgeable in Construction Safety
- Construction Scheduling
- Renovation
Additional Information
Maintained a government issued Secret (S) Security Clearance DoNCAF through 10/30/2013
Hobbies
I enjoy learning about homesteading, being self-reliant and sustainable agriculture. Assisting with wildlife rehabilitation and fostering animals in need is something our family enjoys doing together often. Archery, boating and snow sports are just a few of the physical activities I love participating in and teaching to our children.
Timeline
Field Service Representative
Allen Vanguard Counter-threat Solutions/ HMS/SAIC
05.2008 - 08.2012
Property Management/Renovation Project Manager
Self Employed
01.2008 - Current
Team Support Lead
Luck Stone Corporation
01.2007 - 03.2008
Showroom Assistant Manager & Design Consultant
Puglisi Tile & Marble
01.2003 - 07.2005
Platoon Sergeant
United States Marine Corps
05.2002 - 08.2011
Technical Support Technician I & II
MCI Telecommunications
01.1995 - 06.1998
Business Management
North Carolina State University