AMBER LAMB
Quality Assurance Specialist
Tempe,AZ
Summary
Professional and dynamic go-getter that excels and shines in quality assurance and customer service environments. Well versed in a variety of roles and positions that come together to create a knowledgeable, self-sufficient individual that works well alone, but can also work flawlessly with others. Articulate, punctual and a close attention to detail that reflects throughout the 13+ years in the work force.
Overview
16
16
years of professional experience
Work History
Test Associate III
Experis Game Solutions
Tempe, AZ
12.2019 - Current
- Hardware testing for the Xbox Series X.
- Backwards compatibility testing.
- Performance testing.
- Network testing.
- Cross-platform testing.
- Large scale test runs.
- Collaborated with quality assurance team to comply with regulatory requirements.
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Ensuring equipment performs at quality levels and standards.
- Efficiently working in a team-based environment.
- Assisted in on-boarding and training of new testers.
- Quickly and accurately reported any issues found while testing equipment.
- Helped build and efficient and accurate training model.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
Customer Care Advocate
SilverRock Inc
Mesa, AZ
07.2019 - 10.2019
- Provided exceptional customer service to diverse clientele even in high-stress environments.
- Adhered to contract guidelines and informed customers of contract terms Handled 50+ inbound calls a day.
- Regularly met and exceeded daily goals.
- Assisted customers based on their individual needs.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Investigated and resolved customer inquiries and complaints quickly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
Cashier
Big Lots
Mesa, AZ
10.2018 - 07.2019
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Helped customers find specific products, answering questions and offering advice.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.
Cashier/Customer Service
Walgreens
Mesa, AZ
04.2013 - 10.2018
- Redeemed coupons and cross-sold products.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Assisted customers to find appropriate products, answered product questions and provided product solutions.
- Worked closely with front-end staff to assist customers.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.
- Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
- Answered questions about and demonstrated features of diverse merchandise to facilitate customer sales.
- Counted product stock to maintain inventory records.
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
- Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
- Collected merchandise from store and back-end locations for customer purchases.
- Properly verified customer identification for alcohol or tobacco purchases.
Technical Support Specialist
Internet Speedway
Mesa, AZ
05.2006 - 04.2013
- Reviewed customer data to assess current issues and determine potential solutions.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Applied consultative approach to collect information on customer service, account and technical concerns.
- Maintained revenue streams by exhausting every option before offering refunds.
- Analyzed customer complaints and service trends to identify and correct systematic issues.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
- Prepared, completed and processed customer account forms and database changes.
- Upheld high standards of customer services by responding to inquiries, needs and problems.
- Documented conversations with customers to track requests, problems and solutions.
- Maximized customer satisfaction by handling more than 150 customer email and telephone interactions each day.
- Resolved 99% of issues with first call and escalated more complex issues to obtain necessary customer support.
Education
Homeschool Graduate - Diploma -
Homeschool
Mesa, AZSkills
- Testing procedures
- Research proficiency
- Grammar usage
- AI Based Diagnostics
- Test implementation
- Good listening skills
- Localization Quality Assurance
- Teamwork
- Documentation skills
- Progress reporting
- Quality assurance requirements
- Troubleshooting
- Bug Writing
- Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The problem is not to find the answer; it’s to face the answer.
Terence McKenna
Timeline
Test Associate III
Experis Game Solutions
12.2019 - Current
Customer Care Advocate
SilverRock Inc
07.2019 - 10.2019
Cashier
Big Lots
10.2018 - 07.2019
Cashier/Customer Service
Walgreens
04.2013 - 10.2018
Technical Support Specialist
Internet Speedway
05.2006 - 04.2013
Homeschool Graduate - Diploma -
Homeschool
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