Hi, I’m
Amber LaRue
Senior Administrative Professional And Operations Management
ADVANCE,MO
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of executives in dynamic, fast-paced settings.
Overview
19
years of professional experience
3
years of post-secondary education
Work History
Delegate SolutionsRemote
Success Manager
01.2020 - 04.2023
Job overview
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Led team to become most profitable in the company for 6 consecutive quarters.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Created customer support strategies to increase customer retention.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Collaborated with sales and product teams to address customer success objectives.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created and maintained comprehensive customer success documentation for internal and external use.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Delegate SolutionsRemote
Client Facing Associate
02.2018 - 01.2020
Job overview
- Provided each client with exceptional level of service by responding quickly to issues and answering questions.
- Built long lasting relationships with clients by listening, offering insight and being valuable resource.
- Maintained data confidentiality through strict observance of information security procedures and corporate guidelines.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Offered personalized solutions to meet customer needs.
- Achieved clients' objectives by helping to implement productivity plans.
- Achieves customer service objectives by contributing recommendations to strategic plans and reviews.
- Maximized clients' operational performance by providing helpful resources and technical advice; resolved problems; disseminated tasks, and designied new techniques.
- Managed projects and tasks and ensured timely, quality delivery of work to clients.
- Hosted weekly planning/accountability calls with clients, oversaw work of teammates including process audits.
- Created processes for inbox, scheduling, project management, delegation strategy, action plans, and action plan progression.
- Supported multiple clients (on average 8-10), personalities, deadlines, and priorities throughout the day.
- Proactively built and managed deep, long-term relationships with clients and acted as their trusted resource and support asset.
- Enhanced client's effectiveness by helping to identify ways to make their businesses operate more efficiently and helped free up their time via delegation strategies.
- Implemented EOS and Strategic Coach methods to improve productivity and revenue.
Octane Automotive, LLC Advance, CO
Service Writer & Office Manager
04.2015 - 09.2017
Job overview
- Developed relationships with customers through successful management of service delivery
- Tracked repairs and their causes, scheduled technicians and processed warranties
- Maintained customer database
- Developed cost estimates
- Maintained office services by organizing office operations and procedures; prepared payroll; controlled correspondence; designed filing systems; reviewed and approved supply requisitions
- Social Media and marketing.
Innotrac CorporationPueblo, CO
Executive Assistant
09.2011 - 01.2013
Job overview
- Compiled various statistical reports to client evaluating effectiveness of customer service representatives, save the sale programs and determining reasons for customer service calls
- Complied various financial reports to client
- Evaluated call trends and provided reports to operations manager
- Performed call monitoring and provided trend data to operations manager.
Innotrac CorporationPueblo, CO
Quality Assurance Representative
11.2010 - 09.2011
Job overview
- Performed call monitoring and provided trend data to operations manager and quality assurance director
- Participated in customer and client listening programs to identify customer needs and expectations
- Provided feedback and coaching to call center team leaders and customer service representatives which resulted in increased successful save the sale attempts and increased client satisfaction.
Innotrac CorporationPueblo, CO
Telecommute Customer Service Representative
11.2007 - 10.2010
Job overview
- Assisted with complaints, orders, errors, account questions, billing, cancelations, and other customer requests.
Hennessey RealtyCedaredge, CO
Secretary
07.2007 - 11.2007
Job overview
- Assisted agents in day-to-day needs, processed contract related documents, various website maintenance, MLS input, inventory tracking, compiled various statistical reports, assisted Partners as needed.
Coldwell Banker Bailey & CoMontrose, CO
Relocation Director & Executive Assistant
07.2005 - 07.2007
Job overview
- Managed office staff, assisted 21 agents in day-to-day needs, processed contract related documents, various website maintenance, accounts payable, accounts receivable, financial management, MLS input, Crest
- EDG input & maintenance, advertising and marketing, inventory tracking, compiled various statistical reports, made travel arrangements, ensured corporate identity standards were met, processed relocation/referral clients, assisted Broker/Owner as needed
- Implemented training program for relocation department.
Coldwell Banker Bailey & CoMontrose, CO
Secretary
02.2004 - 07.2005
Job overview
- Assisted 16 agents in day-to-day needs, answered phones and welcomed customers, mass mailings, typed legal documents, assisted with personal advertising, general clerical duties.
Education
Colorado Technical University
from Business Management, Management and Marketing
07.2011 - 05.2013
Colorado Christian UniversityRemote
Bachelor of Science from Business Management
08.2017 - 05.2018
Skills
Executive Support
Asana Certified Pro
Project Management
Employee training and development
Strategic Planning and Support
Conflict management
Timeline
Success Manager
Delegate Solutions
01.2020 - 04.2023
Client Facing Associate
Delegate Solutions
02.2018 - 01.2020
Colorado Christian University
Bachelor of Science from Business Management
08.2017 - 05.2018
Service Writer & Office Manager
Octane Automotive, LLC Advance
04.2015 - 09.2017
Executive Assistant
Innotrac Corporation
09.2011 - 01.2013
Colorado Technical University
from Business Management, Management and Marketing
07.2011 - 05.2013
Quality Assurance Representative
Innotrac Corporation
11.2010 - 09.2011
Telecommute Customer Service Representative
Innotrac Corporation
11.2007 - 10.2010
Secretary
Hennessey Realty
07.2007 - 11.2007
Relocation Director & Executive Assistant
Coldwell Banker Bailey & Co
07.2005 - 07.2007
Secretary
Coldwell Banker Bailey & Co
02.2004 - 07.2005