BRITTANY D. POTIER
Lafayette,LA
Summary
Productive Phlebotomist offering several years of experience in collecting blood specimens in healthcare settings. Proven leader with success in recommending and introducing strategies to improve workflow, specimen processing, and customer service related to patient care. Calm and comforting with stressed patients.
Overview
19
19
years of professional experience
Work History
Phlebotomist
Our lad of lourdes Women's & Children's Hospital
Lafayette, LA
02.2020 - 08.2024
- Performed venipuncture and other blood collection procedures according to established standards.
- Maintained a clean, safe, and organized work environment.
- Educated patients on proper blood draw techniques.
- Processed samples accurately and efficiently.
- Ensured compliance with federal regulations governing laboratory procedures.
- Monitored inventory levels of supplies used in phlebotomy services.
- Prepared specimens for transport to external laboratories.
- Specialized in PKU's.
- Adhered to HIPAA guidelines regarding patient privacy.
- Prepared and packaged specimens for courier transport.
Phlebotomist & Medical Assistant
Med Comp Sciences
07.2019 - 01.2020
- Performed proper patient identification
- Took vital signs
- Verified doctors’ orders to confirm proper tests and diagnosis was entered in the system
- Performed venipunctures, finger sticks, urine dips, injections and immunizations
- Processed, prepared, labeled and stored patient specimens and samples
- Centrifuged specimens
- Logged patient information and recorded results
- Maintained supply inventory, stocked supplies on carts and hand trays
- Transported specimens to the laboratory for testing
Phlebotomist 1
Opelousas General Medical Center
02.2013 - 07.2019
- Performed proper patient identification
- Verified doctors’ orders to confirm proper tests and diagnosis was entered in the system
- Performed venipunctures, finger sticks, urine dips, injections and immunizations
- Processed, prepared, labeled and stored patient specimens and samples
- Centrifuged specimens
- Logged patient information and recorded results
- Maintained supply inventory, stocked supplies on carts and hand trays
- Transported specimens to the laboratory for testing
Customer Service Representative
The Schumacher Group
02.2010 - 12.2012
- Performed proper customer identification
- Performed effective skip-tracing techniques and call control
- Provided feedback and recommendations on process improvements
- Researched billing discrepancies and misapplied payments
- Counseled patients through inbound and outbound calls with delinquent accounts on avenues to meet debt obligations
- Negotiated with patients on payment arrangements
- Followed up with patients to ensure payment arrangements are upheld
- Accurately notated patient accounts with customer and collection statuses
- Trained employees
- Met and exceeded quotas
- Processed credit card payments and electronic checks
Phlebotomist
University Medical Center
07.2005 - 02.2010
- Performed proper patient identification
- Verified doctors’ orders to confirm proper tests and diagnosis was entered in the system
- Performed venipunctures, finger sticks, urine dips, injections and immunizations
- Processed, prepared, labeled and stored patient specimens and samples
- Centrifuged specimens
- Logged patient information and recorded results
- Maintained supply inventory, stocked supplies on carts and hand trays
- Transported specimens to the laboratory for testing
Education
Phlebotomy Graduate -
Louisiana Technical College
01-2005
High School Graduate -
Breaux Bridge High School
05-2004
Skills
- Resilient
- Patient
- Empathetic
- HIPPA
- Active Listening
- Administer medication
- Quick Learner
- Strong
- Written communication
- Organization
- Team Player
- Scanning bar codes
- Works well under pressure
- Excellent Leadership
- Specimen handling
- Communication abilities
- Patient support
- Patient Care
- Data Entry
Softwareandsystems
- Cerner
- Mckesson
- EPIC
- Microsoft Office
Timeline
Phlebotomist
Our lad of lourdes Women's & Children's Hospital
02.2020 - 08.2024
Phlebotomist & Medical Assistant
Med Comp Sciences
07.2019 - 01.2020
Phlebotomist 1
Opelousas General Medical Center
02.2013 - 07.2019
Customer Service Representative
The Schumacher Group
02.2010 - 12.2012
Phlebotomist
University Medical Center
07.2005 - 02.2010
Phlebotomy Graduate -
Louisiana Technical College
High School Graduate -
Breaux Bridge High School
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