AMBERLEE BARNWELL
Orlando,Fl
Summary
Multi-talented customer service opener with 7 years of experience boosting sales and increasing profits by motivating staff and assisting customers. Results-driven focus on monitoring staff member performance and offering advice. Successful at resolving complex issues by working closely with employees, suppliers, and customers.
Ambitious Catering Manager with 2 years of experience leading efficient and profitable service teams. Successful at meeting client needs while increasing revenue by driving sales. Committed to top-tier customer service and upholding professional, approachable attitude.
Committed and hardworking management with 8 years of experience directing customer first food service. Well-rounded leader with talent for supervising employees. Swift problem solver with quick and effective solutions to wide array of issues.
Overview
13
13
years of professional experience
Work History
Catering Manager
Cafe Zupas
11.2020 - 06.2022
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Handled catering scheduling, ordered food and planned events.
- Coordinated with event planners for floor and table layouts, guest numbers and overall catering needs.
- Worked with chefs to plan menus according to client needs and budgets.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Secured new clients and accounts by analyzing and catering products to specific needs.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Coordinated with catering staff to deliver food services for special events and functions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Store Opener/Cashier
Ridley's Family Market
11.2013 - 09.2020
- Started as line worker and then got promoted to catering manager
- Open the store and start getting catering orders ready for the day
- Call customers and make sure their order was delivered and set up for them
- Call customers and help them place a catering order
- Train new employee’s
- Started by working in the deli then moved to a cashier and then promoted to customer service
- Earned management trust by serving as a key holder, responsible opening and closing store
- Trained new cashiers
- Certified in western union, bill pay and fish and game
- Counted tills
- Recognized by management for providing exceptional customer service
- Processed returned items in accordance with store policy
- Assisted with purchases, locating items and signing up for rewards programs
- Processed customer payments quickly and returned exact change and receipt
- Operated cash register, collected payments, and provided accurate change.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Deli Clerk
Paul's Market
12.2010 - 05.2013
- Distributed new item samples to customers in order to provide opportunities for individuals to try products before purchase
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery
- Cleaned utensils, dishes and glasses for customer use
- Opened and closed
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Teacher
Lasting Impressions Daycare
02.2010 - 12.2010
- Established indoor and outdoor safe play environments for toddler-age children
- Maintained daily records of individual activities, behaviors, meals and naps
- Opened and closed facility
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
- Taught children foundational skills such as colors, shapes and letters.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Incorporated multiple types of teaching strategies into classroom.
Cashier
Chevron
06.2009 - 02.2010
- Processed customer payments quickly and returned exact change and receipts
- Properly verified customer identification for alcohol or tobacco purchases
- Processed all sales transactions accurately and promptly to prevent long customer wait times
- Operated cash register, collected payments and provided accurate change
- Welcomed customers, offering assistance to help find necessary store items.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Kuna High School
Kuna, ID05.2008
Skills
- Customer service
- Cash management
- Cash drawer balancing
- Customer assistance
- Cash register operation
- Customer greeting
- Team management
- Focused on customer satisfaction
- Guest Relations
- Labor and Overhead Cost Estimation
- Investigating Complaints
- Proper Storage Procedures
Accomplishments
- Achieved 2 awards for #1 catering manager with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Timeline
Catering Manager
Cafe Zupas
11.2020 - 06.2022
Store Opener/Cashier
Ridley's Family Market
11.2013 - 09.2020
Deli Clerk
Paul's Market
12.2010 - 05.2013
Teacher
Lasting Impressions Daycare
02.2010 - 12.2010
Cashier
Chevron
06.2009 - 02.2010
High School Diploma -
Kuna High School