AMBERLEE ELIZABETH ROBERTS
Hoover
Summary
EXPERIENCED SALES & OPERATIONS LEADER Driving significant results through business insight, strategic planning, and leadership § Accomplished and results-driven Sales Leader with expertise leading strategic planning, operations management, key account management, and revenue growth. § Expertise in building effective strategies that substantially increase revenue while improving market share and sales effectiveness; with Fit Five Meals, codirects all areas of day to day operations. § A demonstrated record of success marked by a history of stellar revenue growth and operational excellence with roles with Fit Five Meals, SHIPT, Jim N Nicks BBQ, and other companies. § An effective strategist who leverages an unwavering commitment to excellence to build and execute innovative business tactics, consistently delivering positive results in challenging and highly competitive industries.
Overview
18
18
years of professional experience
Work History
Assistant General Manager
Jim N Nicks Bar-B-Q
Birmingham
07.2024 - Current
- Facilitated team meetings to align on operational goals and enhance communication.
- Implemented inventory control measures to reduce waste and optimize cost management.
- Trained new hires on operational procedures and customer service protocols.
- Streamlined employee scheduling processes to improve labor cost efficiency and coverage.
- Conducted performance evaluations to identify opportunities for employee development.
- Monitored kitchen operations for compliance with health and safety regulations.
- Analyzed sales data to inform strategic decisions and drive revenue growth.
- Managed cash handling procedures to ensure accuracy and financial accountability.
Office Manager/ Assistant General Manager
FIT FIVE MEALS
Birmingham
01.2022 - 06.2024
- Works directly with direct supervising of the operations manager, drivers, a total of 20 indirect reports. Scope of work includes hiring, employee development, terminations, accounting, website development and menu development.
- Outstanding results, capturing a 50% increase in revenue in one year, anchored by new business development coupled with increased penetration into existing accounts. Currently manages over 60 accounts.
- Develops and submits reports to the business owners providing insight into key performance metrics, revenue, food costs, and labor expenses.
- Introduced a new payment model to effectively reduce commission payout as well as streamline processes for logistics with driver efficiency that will reduce cost by 20%.
- Effectively managed 10 direct report drivers and meal prep workers while developing strategies for business development and process improvements to increase efficiency.
- Ensured the overall quality of the customer experience by overseeing the timely delivery of meals by drivers and adherence to standards for presentation.
- Fit Five Meals is a provider of ready-made healthy meals that are sold online for home delivery and pickup at retail locations and gyms.
Customer Experience Team
SHIPT LLC
Birmingham
01.2020 - 12.2020
- Exceptional proficiency in managing customer complaints and inquiries within a team environment.
- Effective liaison between drivers, retailers, and customers to streamline communication and ensure seamless operations.
- Demonstrated ability to maintain high levels of customer satisfaction through proactive problem-solving and attentive service.
- Strong communication skills utilized to address customer concerns promptly and professionally. Proven track record in coordinating tasks and resources to efficiently resolve issues and optimize the customer experience.
- SHIPT- nationwide delivery service
Catering Operations Manager
PIHAKIS RESTAURANT GROUP
Birmingham
01.2019 - 12.2020
- Spearheaded training, development, supervision, and motivation of catering team members to ensure high performance and customer satisfaction.
- Managed all aspects of daily catering operations, including logistics, site visits, and event planning, to guarantee seamless execution and client satisfaction.
- Oversaw catering labor and sales, optimizing resources and driving profitability.
- Managed shared supplies across multiple concepts to streamline operations and minimize waste.
- Orchestrated maintenance and management of transportation fleet to uphold safety standards and efficiency.
- Fostered open lines of communication with store managers and local owners to uphold product quality standards at all catering events.
- Collaborated closely with local marketers to support sales initiatives and maximize revenue opportunities.
- Pihakis Restaurant Group is a multi-concept group that ranges from BBQ to Mexican. They even have a doughnut chain. They specialize in partnering with up-and-coming chefs to establish brick and mortar locations through at the south.
Catering Operations Manager for Central AL/ Assistant Call Center Manager
JIM N NICKS BBQ
Birmingham
01.2008 - 12.2019
- Directed training, development, supervision, and motivation of individuals and catering teams across six locations, ensuring alignment with company standards and objectives.
- Managed day-to-day catering operations, overseeing logistics, site visits, and event planning to guarantee smooth execution and client satisfaction.
- Maintained optimal catering labor and sales across all locations, driving profitability and efficiency.
- Oversaw shared supplies management between six locations, minimizing waste and optimizing inventory levels.
- Managed and coordinated maintenance for transportation fleet to ensure safety and operational effectiveness.
- Fostered open communication with store managers and local owners to uphold product quality standards at all catering events.
- Collaborated closely with local marketers to support sales efforts and maximize revenue generation.
- Provided oversight of daily tasks for call center employees, reviewing and maintaining sales goals to achieve weekly, monthly, quarterly, and annual projections.
- Implemented positive reinforcement strategies and incentives to sustain team motivation and productivity.
- Jim N Nicks- One of the largest BBQ chains in the south
Catering Specialist - Manager
JIM N NICKS BBQ
Birmingham
01.2008 - 12.2019
- Orchestrated food and beverage provision for functions and events, ensuring high-quality product and service delivery.
- Supervised catering and waiting staff during functions, maintaining standards of excellence and guest satisfaction.
- Led and motivated the catering team through effective planning of staff shifts and rotations.
- Cultivated strong customer relationships by employing professional, courteous, and ethical interpersonal interactions and fostering open communication.
- Jim N Nicks- One of the largest BBQ chains in the south
Education
Bachelor of Science - Criminal Justice, Sociology
JACKSONVILLE STATE UNIVERSITY
Skills
- Business Development
- Problem solving
- Team building
- Process improvement
- Sales
- Revenue Growth
- Profit Growth
- Operations Management
- Business Relationship Development
- Logistics Management
- Team Building
- Leadership
- Market Competition
- Performance Target Achievement
Timeline
Assistant General Manager
Jim N Nicks Bar-B-Q
07.2024 - Current
Office Manager/ Assistant General Manager
FIT FIVE MEALS
01.2022 - 06.2024
Customer Experience Team
SHIPT LLC
01.2020 - 12.2020
Catering Operations Manager
PIHAKIS RESTAURANT GROUP
01.2019 - 12.2020
Catering Operations Manager for Central AL/ Assistant Call Center Manager
JIM N NICKS BBQ
01.2008 - 12.2019
Catering Specialist - Manager
JIM N NICKS BBQ
01.2008 - 12.2019
Bachelor of Science - Criminal Justice, Sociology
JACKSONVILLE STATE UNIVERSITY