Amberlee Hardy
East Bend,NC
Summary
Passionate about creating memorable experiences through exceptional service and meaningful connections, with a strong focus on community engagement. Expertise in designing innovative menus and coordinating events, seamlessly integrating artistic elements to elevate the overall experience. Over twenty years of experience in food and beverage, catering, and hospitality demonstrate a commitment to excellence and a deep understanding of customer needs. Proven track record of fostering relationships that enhance both client satisfaction and team collaboration.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Sales
Hilton Grand Vacations
Myrtle Beach, SC
06.2023 - Current
- Cultivated positive guest experiences through outstanding customer service. Educated clients on product features and advantages during property tours. Negotiated pricing options to successfully close business deals.
Bartender/Server/Events
Villa Tuscanna
North Myrtle Beach, SC
11.2020 - 01.2023
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Managed detailed menu planning and pricing negotiations for diverse events and reservations.
- Trained new bartenders on service standards, drink preparation techniques, and customer engagement strategies.
- Collaborated with kitchen staff to develop seasonal drink menus reflecting current trends and customer preferences.
- Signage and chalkboard art
Sales/Wellness Coach
Six Pack Abs
Austin, TX
01.2018 - 06.2019
- Develop or coordinate fitness and wellness programs or services.
- Conduct or facilitate training sessions or seminars for wellness and fitness staff.
- Maintain wellness- and fitness-related schedules, records, or reports.
- Operate, and instruct others in, proper operation of fitness equipment, such as weight machines, exercise bicycles, benches, hand weights, and fitness assessment devices.
- Provide individual support or counseling in general wellness or nutrition.
- Assisted clients in achieving their goals through commission-only phone sales. Provided training on meal plans and supplements. Followed up with clients every 4-6 weeks to ensure progress and support.
Food & Bev Manager
International Hotel Group
Austin, TX
02.2017 - 01.2018
- Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
- Count money and make bank deposits.
- Investigate and resolve complaints regarding food quality, service, or accommodations.
- Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
- Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
- Maintain food and equipment inventories and keep inventory records.
- Schedule staff hours and assign duties.
- Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.
- Plan menus and food utilization based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
- Review menus and analyze recipes to determine labor and overhead costs and assign prices to menu items.
- Monitor employee and patron activities to ensure liquor regulations are obeyed.
- Schedule use of facilities or catering services for events such as banquets or receptions and negotiate details of arrangements with clients.
- Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.
- Create specialty dishes and develop recipes to be used in dining facilities.
Marketing & Leasing Sales Agent
The Medve Group
Austin, TX
10.2015 - 02.2017
- Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
- Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses.
- Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
- Investigate complaints, disturbances and violations and resolve problems following management rules and regulations.
- Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.
- Negotiate the sale, lease, or development of property and complete or review appropriate documents and forms.
- Review rents to ensure that they are in line with rental markets.
Timeshare Sales
Central Florida Investments
Myrtle Beach, SC
02.2008 - 03.2010
- Identified customer financial service needs and developed strategic proposals to promote relevant services.
- Developed and organized necessary documentation to ensure successful sales agreement finalization.
Education
High School Diploma -
FORBUSH HIGH SCHOOL
East Bend, NC06.2006
Skills
- Calligraphy
- Typography
- Public Speaking Class
Certification
Baking & Pastry
Timeline
Sales
Hilton Grand Vacations
06.2023 - Current
Bartender/Server/Events
Villa Tuscanna
11.2020 - 01.2023
Sales/Wellness Coach
Six Pack Abs
01.2018 - 06.2019
Food & Bev Manager
International Hotel Group
02.2017 - 01.2018
Marketing & Leasing Sales Agent
The Medve Group
10.2015 - 02.2017
Timeshare Sales
Central Florida Investments
02.2008 - 03.2010
High School Diploma -
FORBUSH HIGH SCHOOL