Summary
Overview
Work History
Education
Skills
Timeline
Generic

AmberLee Jackson

Provo,UT

Summary

Dynamic Operations Manager with a proven track record at Forever 21, excelling in team leadership and operational efficiency. Achieved #1 Customer Service in the region for two consecutive years while enhancing employee relations and resolving conflicts. Expert in problem-solving and staff management, driving significant revenue growth and customer satisfaction.

Overview

6
6
years of professional experience

Work History

Operations Manager

Forever 21
11.2024 - 03.2025
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Contributed to event marketing, sales and brand promotion.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.

Customer Support Specialist

InExpress
06.2024 - 11.2024
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
  • Multitasked to handle diverse customer needs in high-volume, intense, setting, prioritizing tasks to keep up with challenging deadlines.

Store Manager

Sally Beauty
10.2019 - 01.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Doubled revenue within 1yr keeping shrink down and maintaining all goals of the store. Monthly, and yearly.
  • Collaborated closely with regional managers to implement corporate initiatives across the entire store network.
  • Won #1 Customer Service In our Region 2years in a row!
  • 3 of the team members trained in this store went to be Store Managers.

Salon Manager

Ulta Beauty Inc.
01.2019 - 10.2019
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Developed strong understanding of industries served, allowing for targeted recruiting efforts for specialized positions.
  • Worked as a Stylist

Education

High School Diploma -

Utah Highschool For The Arts

Cosmetology

Paul Mitchell The School

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Employee relations and conflict resolution
  • Operational efficiency
  • Opening and closing processes
  • Strong team-builder

Timeline

Operations Manager

Forever 21
11.2024 - 03.2025

Customer Support Specialist

InExpress
06.2024 - 11.2024

Store Manager

Sally Beauty
10.2019 - 01.2022

Salon Manager

Ulta Beauty Inc.
01.2019 - 10.2019

High School Diploma -

Utah Highschool For The Arts

Cosmetology

Paul Mitchell The School

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