AMBERLEE MATHEWS
Las Vegas,NV
Summary
Results-driven management professional with extensive experience in leading branch operations and maximizing efficiency. Known for fostering collaborative work environment and achieving high-performance results. Reliable and adaptable, with excellent skills in leadership and client relations.
Overview
14
14
years of professional experience
Work History
Branch Manager
All Nevada Insurance
Las Vegas, NV
01.2018 - 10.2021
- Responsible for increasing the overall performance and sales goals for all agents
- Maintain compliance within multi state accordance
- Increased efficiency and drove branch revenue by optimizing daily operations
- Designed sales and service strategies to improve revenue and retention
- Complied with company policies and government regulations to prevent and detect rule violations and protect organizations from fines and lawsuits
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products
- Planned work schedules to maintain adequate staffing levels
- Disciplined employees to encourage compliance with company policies and procedures
- Created and maintained branch solvency by controlling assets and proper credit extension
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty
Sales/Marketing Manager
State Farm
Henderson, NV
01.2013 - 01.2018
- Responsible for increasing the overall sales performance for all team members and agents
- Processing all customer payments and updating files accordingly
- Maintained compliance within state guidelines
- Responsible for interviewing loan applicants, reviewing applicant financial data and approving or rejecting loans, among other duties
- General Responsibilities Sales, Marketing and Processing
- Diversified and strengthened plans for increasing market share, penetration and customer engagement
- Oversaw budgets, developed strategic plans and built partnerships to enhance growth and profits
- Tracked KPIs, optimized strategies and reported on success of different campaigns, initiatives and events
- Contributed expertise to build successful marketing strategies, including direct, partner and social media approaches
- Integrated communications campaigns to create awareness, develop pipelines and bring in new customers
- Defined marketing collateral and program strategies by working closely with product management teams
- Managed canvassing strategies to generate appointments for outside sales teams
- Coached, developed and motivated team to achieve revenue goals
Loan Processor
Proficio Mortgage Ventures
Henderson, NV
01.2008 - 12.2013
- Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting
- Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues
- Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing
- Maintained a fast-paced schedule by consistently providing satisfactory application approval turnaround times
- Created and completed loan submission packages
- Maintained complete confidentiality of submitted information according to release guidelines
- Organized loan files, updated databases, prepared general correspondence and communicated with stakeholders
- Conducted post-closing review of loans to verify documentation requirements
- Helped lending staff set up files for new and existing loans
- Interfaced with borrowers to obtain needed items and prepare applications for underwriting review
- Inspected loan package documentation to spot suspicious or fraudulent documentation
Education
High School Diploma -
Green Valley High School
Henderson, NV06-2007
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
Accomplishments
- Implemented new quality assurance procedures to maximize customer satisfaction and loyalty.
- Supervised team of 25 staff members.
- Repeatedly received recognition from superiors for excellence in service.
Timeline
Branch Manager
All Nevada Insurance
01.2018 - 10.2021
Sales/Marketing Manager
State Farm
01.2013 - 01.2018
Loan Processor
Proficio Mortgage Ventures
01.2008 - 12.2013
High School Diploma -
Green Valley High School