Amberlee M. Wiitanen

• Establish and maintain relationships with key customers
• Ensure compliance with all regulatory requirements for product distribution
• Contacted customers prior to delivery to coordinate delivery times
• Monitor product storage conditions to maintain quality standards
• Resolve customer inquiries regarding product features, pricing, availability, and order status updates
• Coordinated delivery schedules to optimize distribution routes and improve efficiency.
• Determine pricing schedules and discount rates
• Promote positive customer service by delivering on-time shipments and fully resolving issues
• Managed inventory levels to ensure timely product availability and minimize waste.

• Assisted over Providers including MDs as well as NPs and DOs in ensuring optimal patient care and smooth daily functioning of the office
• Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records)
• Ensured the cleanliness, sanitation and maintenance of exam rooms and equipment
• Assisted healthcare providers during examinations, contributing to streamlined patient care processes.
• Coordinated scheduling of patient appointments, improving clinic workflow and reducing wait times.
• Monitored vital signs and documented findings accurately to support clinical decision-making by physicians.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Ensured compliance with HIPAA and Joint Commission
• Provides a warm environment for patients implementing AIDET
• Assisting at the front desk as needed to ensure proper patient care
• Administered immunizations and assisted with patient intake procedures, ensuring compliance with health protocols.

• Oversee clerical staff members
• In charge of ordering supplies for the office

In charge of ordering supplies for the office

• Diagnosed and managed endocrine disorders, ensuring comprehensive patient care and treatment plans.
• Led initiatives to improve patient engagement, resulting in increased satisfaction and compliance rates.
• Developed strong rapport with colleagues and staff members, promoting teamwork within the workplace environment.
• Inputting call schedule into Smart Web
• Assists in no show call backs to patients to ensure proper care for any barriers the patient might have
• Update EPIC Provider schedules
• Confirm bank deposits

• Oversee nine clerical staff members as well as assists with 17 Providers including MDs and NPs
• In charge of ordering supplies for the offices, payroll, schedules, reviews, interviews, balancing/generating cash drawers, inputting charges for patient accounts, billing lead for the office
• Resolve patient complaints
• Maintain and implement RISK protocols for patient care
• Enforces compliance with HIPAA and Joint Commission
• ICD10 & CPT knowledge – including charge review for patient visits, diagnosis change requests and any and all billing issues for the office
• Organizes and runs monthly meetings to ensure proper communication within the staff
• Maintains and/or implements processes
• Continued support for 30+ clinical staff members
• MCIR back-up for both offices
• POCT validator for both offices

• Maintained office flow including but not limited to Bronson Management System L1 and L2 boards, ordering and facilitating new products in the office, clinical and clerical reviews, clinical and clerical discipline, organized and ran full staff and Provider meetings, resolved patient complaints, continued support for the staffing including Providers, clerical, clinical, ACMs and MSWs
• Coordinated new hires including interviewing and Workday processing
• Provider Schedules including updating EPIC and PTO requests
• Attended Practice Manager meetings to ensure all proper communication was delivered to the staff
• Continued RISK communication regarding patient care

• Assisted 18 Providers including MDs as well as NPs in ensuring optimal patient care and smooth daily functioning of the office
• Consistently praised for efficient handling of administrative duties (e.g., answering phones, scheduling appointments, maintaining medical records)
• Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing injections and various diagnostic procedures and ancillary tests (e.g., urinalysis, strep screenings, glucose screenings, mono screenings and pregnancy tests)
• Ensured the cleanliness, sanitation and maintenance of exam rooms and equipment
• Ensured compliance with HIPAA and Joint Commission
• Improved patient care satisfaction including process improvement with decreasing phone hold times with the involvement of a Kaizen Event
• Helped implement new company wide program EPIC along with being a super-user for multiple practices within Bronson
• Provided a warming environment for patients