Amberlee Veihdeffer
War,NY
Summary
Dynamic Medical Assistant with proven expertise at WCCHS in enhancing office efficiency and patient satisfaction. Skilled in appointment management and HIPAA compliance, I excel in multitasking and problem-solving. Recognized for streamlining procedures, I foster positive patient relationships while maintaining meticulous medical records.
Overview
7
7
years of professional experience
Work History
Medical Office Assistant
WCCHS
08.2023 - Current
- Managed patient scheduling and appointment confirmations, enhancing office efficiency.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Coordinated communication between patients and healthcare providers to ensure timely follow-ups.
- Processed patient payment and verified patient eligibility,
- Streamlined office procedures, resulting in reduced wait times for patients during visits.
- Trained new staff on office protocols and software systems to ensure consistent service delivery.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
Ground Hand
TJ's CATV
02.2021 - 08.2023
- Assisted in troubleshooting and resolving service outages efficiently.
- Maintained clean work areas, promoting productivity and minimizing potential hazards for crew members.
- Coordinated with team members to ensure timely project completion.
- Maintained accurate inventory records of tools and materials used.
- Enhanced project efficiency with timely material deliveries and accurate inventory management.
Registered Dental Assistant
Lakeview Dental
03.2019 - 02.2021
- Assisted in patient preparation and comfort during dental procedures.
- Collaborated with dental team to ensure efficient workflow and patient care.
- Maintained and sterilized dental instruments according to safety protocols.
- Educated patients on oral hygiene practices and post-procedure care.
- Managed appointment scheduling, enhancing office efficiency and patient satisfaction.
- Trained new staff on clinical procedures and office protocols for consistency.
- Implemented inventory management system for dental supplies, reducing waste.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
- Developed relationships with patients by actively listening to their concerns and creating tailored treatment plans accordingly.
Education
Certificate in Dental Assisting - Dental Assisting
Monroe 2 BOCES
Spencerport, NYHigh School Diploma -
Warsaw Jr/Sr High School
Warsaw, NYSkills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Attention to detail
- Positive attitude
- Office administration
- Phone and email etiquette
- Appointment management
- Appointment coordination
- Medical records maintenance
Timeline
Medical Office Assistant
WCCHS
08.2023 - Current
Ground Hand
TJ's CATV
02.2021 - 08.2023
Registered Dental Assistant
Lakeview Dental
03.2019 - 02.2021
Certificate in Dental Assisting - Dental Assisting
Monroe 2 BOCES
High School Diploma -
Warsaw Jr/Sr High School