Amberly Boxley Davis
Pittsburgh,PA
Summary
Reliable, quick-paced and team-oriented nature streamlines background operations. Focused comprehension to accomplish projects and multi-task to meet concurrent deadlines and expectations. Dedicated Assistant with established interpersonal skills and eagerness to support team members. Intricate understanding of productivity software and physical office assets. Resourceful interpersonal communications skills lends well to streamlining behind-the-scenes operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Special Education Emotional Support Assistant
Manchester Academic Charter School
06.2021 - Current
- Collaborative Planning: Collaborated with special education teachers to develop and implement effective strategies to support students with emotional and behavioral challenges, Individualized Student Support: Provided one-on-one assistance to students with emotional support needs, ensuring their individualized education plans (IEPs) were effectively implemented, Implemented behavioral interventions outlined in students' behavior intervention plans (BIPs), Classroom Assistance: Assisted in creating a positive and inclusive classroom environment conducive to the learning needs of students with emotional and behavioral disabilities, Supported the implementation of differentiated instruction to address diverse learning styles and abilities, Behavioral Monitoring and Reporting: Monitored student behavior and provided timely feedback to teachers and parents, contributing to the development and modification of behavior goals, Maintained detailed records of student progress and behavior, facilitating effective communication with the multidisciplinary team, Crisis Intervention: Responded effectively to crisis situations, employing de-escalation techniques and collaborating with teachers and staff to create a safe learning environment, Participated in crisis intervention training to enhance the ability to manage challenging behaviors, Communication and Collaboration: Worked closely with special education team members, regular education teachers, and other professionals to ensure a coordinated approach to student support, Communicated regularly with parents and guardians to provide updates on student progress, behavioral developments, and strategies for home support, Professional Development: Engaged in ongoing professional development to stay informed about the latest research, techniques, and best practices in the field of special education and emotional support, Assistive Technology: Utilized and supported students in using assistive technologies that enhance their learning experience, Advocacy: Advocated for the unique needs of students with emotional and behavioral disabilities within the school community and during Individualized Education Program (IEP) meetings
ED Patient Access Representative (Mobile)
UPMC
12.2020 - 06.2021
- Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system, Accountable for accurate registration into hospital ADT and/or clinical system during system downtime with monitoring and reconciliation of every patient for accuracy, Central Resource for all ADT registration and problem resolution during evenings, weekends and holidays, Confirms insurance eligibility, accountable for third-party reimbursement and coordination of benefits to support a seamless billing process, Counsels patients regarding insurance coverage and expected financial liability, Collects and records patient payments including co-payments, co-insurance, and deductibles on the day of service, Provides a warm greeting for all patients, Support and contribute to UPMC core values and guiding principles of Your Care
- Our Commitment and abide by all UPMC departmental policies, procedures and goals in the process of performing all job responsibilities, Incorporates acts of dignity and respect in daily interactions, Proper patient identification to start clinical record (utilizing biometrics if applicable), Facilitator of financial gatekeeping with clinical partners, Accountable for maintaining a close working relationship with clinical partners to assure continual open communication with pertinent information obtained such as any alias name changes, information blocks to prevent the release of information, and behavioral health insurance payors to assure timely data integrity of accounts, Obtains or updates necessary demographic and insurance-related information, Works independently to perform a timely patient interview and registration for services at the bedside, Generates and completes all applicable forms and necessary communications, Obtains applicable signature for consent to treat and financial responsibility, along with signatures on any required forms, while following all HIPAA rules and regulations and maintaining patient confidentiality, Ability to remain calm and professional when faced with stressful situations, while simultaneously prioritizing all work activities, Anticipates and responds to inquiries from patients, visitors, hospital personnel, government agencies, etc
- Under all conditions and circumstances
Front Desk Agent
Fairfield Inn & Suites by Marriott
05.2020 - 09.2020
- Perform all check-in and check-out tasks, Manage online and phone reservations, Inform customers about payment methods and verify their credit card data, Register guests collecting necessary information (like contact details and exact dates of their stay), Welcome guests upon their arrival and assign rooms, Provide information about our hotel, available rooms, rates and amenities, Respond to clients' complaints in a timely and professional manner, Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs, Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests, Upsell additional facilities and services, when appropriate, Maintain updated records of bookings and payments
Merchandise and Inventory
Nordstrom Rack
Pittsburgh, PA
09.2019 - 12.2019
- Keep the customer experience quick, easy and fun while helping customers uncover the great deals they're looking for, Create a smooth fitting room experience by greeting customers and taking them to their fitting rooms, then sorting and returning clothing to the floor, Share your love of fashion and tell customers all about upcoming events, our Nordstrom gift cards, Nordstrom RewardsTM program and mailing list, Keep the stockrooms organized and complete all inventory processes, making sure merchandise is properly checked in and accurately ticketed, Work with the team to ensure the sale's floor stays 'runway ready' through re-merchandising and straightening throughout the day
Visitors Services Associates
Children's Museum of Pittsburgh
Pittsburgh, PA
02.2019 - 08.2019
- Positively and accurately represent the Children's Museum to the community, Provides information about membership & upcoming Museum events, encouraging sales, Daily use of admissions software involving hands-on monetary transactions and opening / closing cash drawer procedures, Follows safety / security procedures using equipment and / or material properly, Helps to maintain a clean surrounding space for visitor comfort and safety, Communicate any safety / performance issues regarding exhibit components to management, Present positive interaction with children and adults to ensure informative and creative experiences at Museum, Treat every visitor with respect providing friendly, courteous communication by orienting them to the Museum and informing them of exhibit areas / programs, Understand and stay current with exhibit and program initiatives
Education
M.D. - Special Education PreK-12
Point Park University
Pittsburgh, PA04.2024
Bachelor of Arts - Instructional Studies
Point Park University
Pittsburgh, PA04.2023
High School Diploma -
Pittsburgh Online Academy
Pittsburgh, PA05.2018
Skills
- Reading and Writing
- Communication
- Problem-Solver
- Creative Thinking
- Computer and Technology
- Microsoft
- Arts and Crafts
- Observing and Listening
- IEPs/Section 504s
- Planning
- Student Records Management
- De-Escalation Techniques
- Progress Evaluations
- Behavior Modifications
- Individual Education Plans IEPs
- Data Management
- Motivating students
- Excellent classroom management
- Cognitive and behavioral development
- Conflict resolution techniques
- Parent Communication
- Curriculum Adjustments
- Verbal and Nonverbal Communication
- Instructional Strategies
- Skills Development
- Differentiated Instruction
- Social Skills Development
- Learning Style Assessments
- Team Collaboration
- Small Group Instruction
- Crisis Prevention and Intervention
Clubs Groups Societies
- COTRAIC Policy Councill Committee: Secretary
- PDK Pi Lamba Theta Member 2024
- Parents in Harmony- Owner (in process) (website coming soon)
Activities
- Volleyball
- Wrestling
- Reading Club
- Writing Club
- Newspaper Club
- Rowing
- Volunteering
Volunteer Experience
- Salvation Army Pittsburgh East Liberty
- Salvation Army Greensburg
- GLO program
- Urban Impact (Guest Speaker)
- East End Vintage Home
- Private tutor
Certification
- PA Instructional 1 Certification (Pending) PPID: 3235819
Timeline
Special Education Emotional Support Assistant
Manchester Academic Charter School
06.2021 - Current
ED Patient Access Representative (Mobile)
UPMC
12.2020 - 06.2021
Front Desk Agent
Fairfield Inn & Suites by Marriott
05.2020 - 09.2020
Merchandise and Inventory
Nordstrom Rack
09.2019 - 12.2019
Visitors Services Associates
Children's Museum of Pittsburgh
02.2019 - 08.2019
M.D. - Special Education PreK-12
Point Park University
Bachelor of Arts - Instructional Studies
Point Park University
High School Diploma -
Pittsburgh Online Academy
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