AMBERLY CASTRILLON
Tolland,CT
Summary
Insurance professional with more than 15 years of industry experience that seeks an Employment Practices Litigation claim role to refine expertise with the long term goal of leadership. Advanced skills in claim analysis and resolution within high-paced and high-volume environments. Demonstrated expertise in managing customer relationships and navigating complex claims processes.
Overview
16
16
years of professional experience
Work History
Senior Claim Specialist
Chubb Insurance
11.2023 - Current
- Successfully maintains an Employment Practices and/or Third-Party claim inventory of 180-200 claims that are in pre-litigation with value up to $300,000.
- Duties: Coverage and exposure investigations, reserve analysis, compliance adherence, issues timely reservation of rights letters and monitors resolution with defense counsel.
- Claims include demand letters, complaints and/or administrative charges that contain allegations of Wrongful Acts (Discrimination, Retaliation, Wrongful Termination, etc.) for Employment Practices and/or Third-Party matters.
- Dedicated examiner on several high premium accounts that require special attention.
- Collaborates with defense counsel on strategies and mediations to bring early and cost-effective resolution.
- Maintains rapport with internal and external customers, including policyholders, underwriters and brokers
- Assists with training for new claim examiners.
Senior Claim Rep. Complex Claim Unit
The Hartford
02.2023 - 11.2023
- Resolved both litigated and non-litigated complex claims
- Claims include latent bodily injury such as toxic tort, sexual molestation/assault and other long tail exposures that span over multiple policy periods/carriers as well as employment practices matters.
- Policies include primary, underlying, excess or umbrella.
- Analyzed share of coverage and indemnity payments at the direction of defense counsel.
- Attended mediations with defense counsel to mitigate loss on high exposure claims.
General Liability Claim Plus Representative
The Hartford
01.2021 - 01.2023
- Designated claim handler for specific customers which entails regular claim status calls to collaborate action plans, rationale for settlement/reserving authority as well as extra customer updates
- Mentored new claim representatives and a mentee to a Litigation Consultant
- Accustomed to round tabling liability, risk transfer, value or coverage positions with team and leadership
- Aggressive in pursuing or defending risk transfer where applicable in relation to contract review
Auto Bodily Injury Eastern Claim Representative
The Hartford
01.2017 - 01.2021
- Negotiated settlement for pain and suffering and other damages for both represented/unrepresented third-party injury claims
- Savvy with jurisdictional guidelines, compliance, and negligence laws in multiple venues
- 2020. Temporary supplemental COVID19 short term disability claim handler.
Group Benefits Underwriter Group Reinsurance Plus
The Hartford
07.2015 - 09.2017
- Analyzed risk to quote Short term disability, Long term disability, and Life insurance benefits to client partners who sought private label reinsurance
- Served as client lead responsible for completing and presenting quarterly reports to management for the entirety of a client's block of business in terms of profit and loss
'Claim Plus' and Auto Bodily Injury Claim Rep.
The Hartford
06.2012 - 07.2015
- Primary Auto injury claim handler in the department for large commercial accounts with high premiums in the region that required frequent customer collaboration in resolution.
- Arbitration Panelist- Rendered decisions for both liability and/or damage dispute arbitrations on a regular basis
Customer Care and Auto Claim Representative
The Hartford
01.2009 - 06.2012
- 2009-2010. Processed first notice of loss in a fast paced call center for claims in multiple lines of business.
- 2010-2012. Investigated, negotiated and resolved auto liability claims.
Education
MBA -
University of Hartford; Barney School of Business
Current Student 01-2026
Bachelor of Arts - French And International Studies
Central Connecticut State University
New Britain, CT 01.2009
French
Caen University
Caen, France 05.2007
Hunter College
New York, NY06.2005
Skills
- Insurance Industry
- General Liability
- Auto Bodily Injury
- Latent Bodily Injury Claims
- Toxic Tort
- Short Term Disability
- Employment Practices Liability
- Excess/Umbrella Policies
- Cost Share Calculation
- Negotiation
- Claims Resolution
- Defense Counsel Collaboration
- Reinsurance Underwriting
- Policy Interpretation
- Coverage Position Letters
- Rights Reserving
- Customer Focus
- Leadership Skills
Accomplishments
2025
- Current MBA Student with concentration in Management
2024
- Ladder Down Graduate- Female Leadership Program
- Quarterly Pre-Litigation award from Chubb’s House Counsel for successful collaboration and referrals
Timeline
Senior Claim Specialist
Chubb Insurance
11.2023 - Current
Senior Claim Rep. Complex Claim Unit
The Hartford
02.2023 - 11.2023
General Liability Claim Plus Representative
The Hartford
01.2021 - 01.2023
Auto Bodily Injury Eastern Claim Representative
The Hartford
01.2017 - 01.2021
Group Benefits Underwriter Group Reinsurance Plus
The Hartford
07.2015 - 09.2017
'Claim Plus' and Auto Bodily Injury Claim Rep.
The Hartford
06.2012 - 07.2015
Customer Care and Auto Claim Representative
The Hartford
01.2009 - 06.2012
Hunter College
MBA -
University of Hartford; Barney School of Business
Bachelor of Arts - French And International Studies
Central Connecticut State University
French
Caen University
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