Amberly Dawn McNair
Hamilton
Summary
Dynamic and results-driven Automotive Account Specialist with over 25 years of sales experience and more than 13 years in the steel industry, seeking to leverage extensive expertise in customer service and product management as a Customer Service Supervisor. Proven ability to enhance product mix strategies, deliver exceptional customer experiences, and optimize pricing structures to drive profitability. Committed to fostering strong client relationships and contributing to the success of the Columbus location through innovative solutions and a detail-oriented approach. Prepared to bring a wealth of knowledge and a passion for excellence to a new leadership role.
Overview
30
30
years of professional experience
Work History
Automotive Account Specialist/Mercedes & Tesla
Severstal/Steel Dynamics
04.2012 - Current
- Order entry, new part setup, and proficiency in Supply Chain Management.
- Mentored junior administrative staff, fostering a collaborative team environment and enhancing productivity.
- Knowledge of mill capabilities, knowledge of material specifications, and direct contact with customers.
- Managing the needs of outside sales reps, working directly with tech reps, and metallurgists.
- Knowledge of mill scheduling, knowledge of customer PO specifications, customer contracts, and capacity availability.
- Pricing/quotes, ability to multitask, and all aspects of customer service.
- Managed customer accounts, ensuring timely resolution of inquiries and issues.
- Collaborated with sales teams to develop tailored solutions for client needs.
Insurance Sales and Banking Specialist
State Farm Insurance
06.2004 - 04.2012
- Responsibilities included all aspects of insurance and banking on a daily basis.
- Writing and maintaining auto, life, fire, and health insurance for my customers.
- Handled outside sales and home inspections.
- Licensed in banking for State Farm, and offered financing for vehicles and homes.
- Logged and balanced the agent's expense accounts.
- Analyzed customer financial needs to recommend appropriate banking products and services.
- Developed and implemented strategies to enhance client satisfaction and retention rates.
- I was the top producer in my local office.
Licensed Executive Assistant
Cornerstone Group/GMAC
10.2000 - 06.2004
- Showing houses, listing houses, and writing contracts.
- Prepared closing documents.
- Hosted open houses, followed up with clients, and answered phones.
- Developed comprehensive marketing strategies to enhance property visibility and attract potential buyers.
- Managed executive calendars and scheduled appointments to optimize time management.
- Assisted the broker/owner in all aspects of real estate.
- On call seven days a week
Executive Assistant
DRINKS.com
08.1995 - 10.2000
- Administrative support to the Chief Financial Officer and his team of four.
- Administrative support to the Chief Technical Officer and his team of twelve.
- Administrative support to the Chief Information Officer and his team of thirty-two.
- Control of warehouse shipping and receiving for certain clients.
- Setting up company-wide board meetings,
- Processing and logging of expense reports and invoices.
- Coordinated travel arrangements, streamlining logistics for domestic and international trips.
- Drafted and edited correspondence, maintaining professional communication standards.
Education
State Farm LSA-5 Agreement -
01.2005
Reciprocal Real Estate License - undefined
Mississippi01.2004
Fire, Auto, Life, Health & Bank - undefined
Mississippi01.2004
Licensed - undefined
Fitzgerald Academy of Real Estate
Antioch, IL01.2003
Licensed - undefined
Wisconsin School of Real Estate
Milwaukee, WI01.2003
High School - undefined
Zion Benton High School
Zion, IL01.1991
Skills
- Proficient in Word
- Excel spreadsheet management
- Visual communication skills
- Inventory optimization
- Email management
- Customer relationship development
- Microsoft office proficiency
- Account administration
- Customer engagement
- Billing resolutions
- Excellent communication
- Decision-making
- Team building
Timeline
Automotive Account Specialist/Mercedes & Tesla
Severstal/Steel Dynamics
04.2012 - Current
Insurance Sales and Banking Specialist
State Farm Insurance
06.2004 - 04.2012
Licensed Executive Assistant
Cornerstone Group/GMAC
10.2000 - 06.2004
Executive Assistant
DRINKS.com
08.1995 - 10.2000
Reciprocal Real Estate License - undefined
Fire, Auto, Life, Health & Bank - undefined
Licensed - undefined
Fitzgerald Academy of Real Estate
Licensed - undefined
Wisconsin School of Real Estate
High School - undefined
Zion Benton High School