Summary
Overview
Work History
Education
Skills
Timeline
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Amberly Echols

Modesto,CA

Summary

Driven professional with a proven track record in client advocacy and crisis intervention, honed at Redwood Family Treatment Center. Expert in bilingual counseling and office administration, I excel in creating supportive environments and improving client satisfaction. Skilled in HIPAA compliance and mental health support, my approach significantly enhances client well-being and empowerment.

Overview

26
26
years of professional experience

Work History

Sud Counselor

Redwood Family Treatment Center
01.2023 - Current
  • Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
  • Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
  • Educated clients on available community resources, fostering a sense of empowerment and self sufficiency.
  • Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
  • Participated in ongoing professional development trainings to remain current on best practices within the counseling field.
  • Listened to clients' concerns and provided encouragement and support.
  • Designed safe and supportive environment for clients to discuss issues.
  • Advocated for clients' needs, connecting them with community resources to support their well-being.
  • Established trusting therapeutic alliances with clients through empathetic listening, validation, and unconditional positive regard.

Receptionist

Mountain Peoples Organic Wine & Beer Distribution
01.2002 - 01.2004
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.

Administrative Assistant

Stanislaus Community Services Agency
03.1998 - 09.1999
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Education

Sud Counselor - Counseling

CCAPP Academy
Sacramento, CA
2025

GED -

San Jose Job Corps
San Jose, CA
04.1989

Skills

  • Skilled in intake interviewing
  • Counseling
  • Public speaking ability
  • HIPAA
  • Mental Health Support
  • Self-care strategies
  • Building rapport
  • Client Advocacy
  • Crisis Intervention Techniques
  • Behavior monitoring
  • Career Counseling
  • Crisis Response
  • Client Records Management
  • Treatment Planning
  • Treatment Plans
  • Bilingual in spanish and English
  • Relapse Prevention
  • Client Needs Assessment
  • Intake assessments
  • Crisis Intervention
  • Peer Counseling
  • Office Administration

Timeline

Sud Counselor

Redwood Family Treatment Center
01.2023 - Current

Receptionist

Mountain Peoples Organic Wine & Beer Distribution
01.2002 - 01.2004

Administrative Assistant

Stanislaus Community Services Agency
03.1998 - 09.1999

Sud Counselor - Counseling

CCAPP Academy

GED -

San Jose Job Corps

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Amberly Echols