Amberly Fleeger
El Paso
Summary
Proactive and goal-oriented Relationship Officer II, skilled in time management and problem-solving. Recognized for dependability and adaptability, with ability to learn and apply new skills. Committed on utilizing these strengths to promote team success and drive organizational growth.
Overview
3
3
years of professional experience
Work History
Relationship Officer II
GECU
01.2024 - Current
- Responsible for training, coaching, and monitoring the performance of employees to ensure they meet and exceed expectations. Offer consistent guidance on GECU policies and procedures ensuring consistency and compliance across the team.
- Address member concerns and provide solutions to enhance member satisfaction.
- Develop and train employees to effectively detect, prevent fraud and report procedures.
- Assist in guiding employees on how to educate members on fraud prevention.
- Help employees understand their goals, stay on track, and promote online banking tools.
- Ensure staff schedules meet the needs of the branch
- Support team development and provide regular performance feedback
- Manage branch cash operations, ensure accurate balance and complete regular audits.
- Work effectively under high-pressure environments and able to diffuse member escalations.
Member Service Specialist
GECU
01.2022 - 01.2024
- Responsible for creating a positive experience for all members by resolving member problems, recommending products and services to drive members to financial success.
- Learned about member’s financial needs, established trust, and maintained friendly and professional member interactions.
- Educated members on banking websites and mobile apps.
- Trained new personnel regarding company operations, policies and procedures.
- Investigated and followed up on member complaints.
- Educated members on fraud prevention.
Education
Associate of Science - Nursing
UACJ
01.2016
Credit Earned - undefined
El Paso Community College
El Paso, TX01.2008
Skills
Ability to work well with adverse groups
Ability to communicate effectively
Bilingual
Multitasker
Time management
Flexible and adaptable
Decision-Making
Training and mentoring
Conflict resolution
Team leadership and collaboration
Compliance, banking laws and regulations
Knowledge of Microsoft Office, Excel and Power Point
Development
- Lobby Tacker Audits
Part of conducting audits for Central Region’s Lobby Tracker.
- Rounding Email
Assist in preparing the rounding emails related to MSR and MSS procedures.
- MSS Buddy Training
Was elected by my supervisors to be part of training the new MSS class. Provided knowledge, assistance and guidance to fellow peers.
- Work From Home
Was elected to be part of the home program as an MRS, along understanding and demonstrating the responsibilities that came with the position.
Timeline
Relationship Officer II
GECU
01.2024 - Current
Member Service Specialist
GECU
01.2022 - 01.2024
Credit Earned - undefined
El Paso Community College
Associate of Science - Nursing
UACJ
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