Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amberly Frost

Topeka

Summary

Operations professional with 10+ years in operations. Strong problem-solving abilities and proven track record of fostering strong relationships with clients and team members.

Overview

12
12
years of professional experience

Work History

Business Operational Specialist

Zinnia
Topeka
11.2024 - Current
  • Guideline reviews/ making updates for licensing, new business and post issue departments.
  • Communicating with clients and operations to review processes/find any missing gaps in guidelines/step by steps.
  • Handling the escalation log and joining daily client meetings to discuss progress
  • Assisting with cleanup projects
  • Assisting with client onboarding

Specialist, Carrier Solutions

SE2 (Now Zinnia)
Topeka
06.2018 - 11.2024
  • Handling escalated resolution cases
  • Helping with cleanup projects
  • Tax corrections
  • Post issue corrective processing

Account Services Rep III

SE2 (Now Zinnia)
Topeka
06.2015 - 06.2018
  • Processing new business applications and performing follow ups
  • Apply money to contracts
  • Also processed withdrawals, exchanges, systematic and rush request

Client Service Specialist

SE2 (Now Zinnia)
Topeka
04.2013 - 06.2015
  • Processed loans, withdrawals, transfers and rollovers for 403b, IRA and 457 plans.

Education

High School -

Topeka West High School
Topeka, KS
12.2009

Skills

  • Customer service
  • Communication skills
  • Computer literacy
  • Time management
  • Microsoft Word and Excel
  • Problem solving
  • Adaptability
  • Team collaboration
  • Critical thinking
  • Process improvement
  • Client onboarding

References

References available upon request.

Timeline

Business Operational Specialist

Zinnia
11.2024 - Current

Specialist, Carrier Solutions

SE2 (Now Zinnia)
06.2018 - 11.2024

Account Services Rep III

SE2 (Now Zinnia)
06.2015 - 06.2018

Client Service Specialist

SE2 (Now Zinnia)
04.2013 - 06.2015

High School -

Topeka West High School

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Amberly Frost