Amberly Frost
Topeka
Summary
Operations professional with 10+ years in operations. Strong problem-solving abilities and proven track record of fostering strong relationships with clients and team members.
Overview
12
12
years of professional experience
Work History
Business Operational Specialist
Zinnia
Topeka
11.2024 - Current
- Guideline reviews/ making updates for licensing, new business and post issue departments.
- Communicating with clients and operations to review processes/find any missing gaps in guidelines/step by steps.
- Handling the escalation log and joining daily client meetings to discuss progress
- Assisting with cleanup projects
- Assisting with client onboarding
Specialist, Carrier Solutions
SE2 (Now Zinnia)
Topeka
06.2018 - 11.2024
- Handling escalated resolution cases
- Helping with cleanup projects
- Tax corrections
- Post issue corrective processing
Account Services Rep III
SE2 (Now Zinnia)
Topeka
06.2015 - 06.2018
- Processing new business applications and performing follow ups
- Apply money to contracts
- Also processed withdrawals, exchanges, systematic and rush request
Client Service Specialist
SE2 (Now Zinnia)
Topeka
04.2013 - 06.2015
- Processed loans, withdrawals, transfers and rollovers for 403b, IRA and 457 plans.
Education
High School -
Topeka West High School
Topeka, KS12.2009
Skills
- Customer service
- Communication skills
- Computer literacy
- Time management
- Microsoft Word and Excel
- Problem solving
- Adaptability
- Team collaboration
- Critical thinking
- Process improvement
- Client onboarding
References
References available upon request.
Timeline
Business Operational Specialist
Zinnia
11.2024 - Current
Specialist, Carrier Solutions
SE2 (Now Zinnia)
06.2018 - 11.2024
Account Services Rep III
SE2 (Now Zinnia)
06.2015 - 06.2018
Client Service Specialist
SE2 (Now Zinnia)
04.2013 - 06.2015
High School -
Topeka West High School
Similar Profiles
ANKUSH VERMAANKUSH VERMA
Process Associate at ZinniaProcess Associate at Zinnia
Antwan L. CharltonAntwan L. Charlton
Sr Case Manager at ZinniaSr Case Manager at Zinnia
Christian Eve-LevesqueChristian Eve-Levesque
Director of Engineering at ZinniaDirector of Engineering at Zinnia