Amberly Hobbs, MBA, CMPE, HRMC
Anchorage,Alaska
Summary
Experienced professional with over 20 years of expertise in military, healthcare, and business operations. Proven track record in managing patient-centric medical offices, including human resources, budgeting, supply management, and patient services. Skilled in developing and leading efficient office staff to deliver exceptional customer service in high-volume medical practices. Seeking a challenging and rewarding position to further professional growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Practice Administrator
Alaska Neurology Center, LLC
03.2017 - Current
- Supervised team of 75 office personnel within 6 medical specialty departments.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Oversaw accounting, budgeting, and financial reporting.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Spearheaded and implemented new projects to expand scope of engagement.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
Care Coordination Project Manager
Mountain-Pacific Quality Health
10.2014 - 12.2016
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Analyzed project performance data to identify areas of improvement.
- Facilitated workshops to collect project requirements and user feedback.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Reported regularly to managers on project budget, progress, and technical problems.
- Maintained open communication by presenting regular updates on project status to customers.
Practice Manager
Hospital Corporation of America, HCA
08.2013 - 10.2014
- Created and implemented organizational policies and procedures.
- Ordered all office supplies and kept check on inventory levels.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
Practice Manager
Providence Health & Services
02.2012 - 08.2013
- Hired, trained and supervised employees to maintain team of high performers.
- Monitored and inspected staff processes to eliminate hazards posed for both patients and staff while ensuring continuous compliance with regulations.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction
- Budgeted for resources to control expenditure and maximize profits.
- Analyzed and reported patient data to identify areas of improvement and facilitate decision-making.
Medical Technician
United States Air Force
04.2002 - 07.2012
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Administered medications and performed basic and advanced patient assessments.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Implemented infection control practices in handling specimens and equipment to provide protection and comply with health and safety protocols.
- Assessed new protocols and equipment for relevance and helped implement chosen updates.
- Trained new EMTs on proper protocols and procedures.
Education
Masters of Business Administration - Healthcare Administration
01.2012
- Dean’s and Chancellor’s List; Golden Key International Honor Society
- GPA: 4.00
Bachelors of Science - Business Administration-Healthcare Management
01.2010
Associates in General Education - undefined
01.2008
Associates in Applied Science - undefined
01.2007
Skills
- Operations management
- Human resources management
- HIPAA and OSHA regulations
- Policy and procedure development
- Clinical improvement initiatives
- Regulatory compliance
Certification
- Certified Medical Practice Executive-CMPE
- Human Resource Management Certified-HRMC
- Six Sigma Lean Black Belt Certified
Timeline
Practice Administrator - Alaska Neurology Center, LLC
03.2017 - Current
Care Coordination Project Manager - Mountain-Pacific Quality Health
10.2014 - 12.2016
Practice Manager - Hospital Corporation of America, HCA
08.2013 - 10.2014
Practice Manager - Providence Health & Services
02.2012 - 08.2013
Medical Technician - United States Air Force
04.2002 - 07.2012
Colorado Technical University - Bachelors of Science, Business Administration-Healthcare Management
Campbell University - Associates in General Education,
Community College of the Air Force (CCAF) - Associates in Applied Science,
Ashford University - Masters of Business Administration, Healthcare Administration
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