Amberly Holland
Hazel Green
Summary
Compassionate and solution-oriented individual returning to a professional setting after a hiatus for family care. Known for resolving complex interpersonal challenges and managing competing priorities under pressure. Seeking to apply strong communication and problem solving skills to a customer service roll. Reliable, empathetic, and focused on delivering high-quality customer care.
Overview
22
22
years of professional experience
Work History
Caregiver
Self-employed
Hazel Green, AL
01.2020 - Current
- Assisted with daily living activities, enhancing comfort and well-being.
- Coordinated medical appointments and medication management for my family of three.
- Provided compassionate care and support to individuals with diverse needs.
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
House Cleaner
Self Employed
Hazel Green, AL
01.2012 - Current
- Managed comprehensive cleaning schedules for residential properties.
- Utilized eco-friendly cleaning products to promote sustainability.
- Developed customized cleaning plans based on client preferences and needs.
- I have worked this job on an off since 2012.
Receptionist Administrator
Jtl Staffing & Payroll
Huntsville, AL
09.2013 - 03.2016
- Managed front desk operations, ensuring smooth daily workflow and exceptional customer service.
- Coordinated scheduling and appointment management for clients and staff, optimizing office efficiency.
- Handled incoming calls and inquiries, providing accurate information to clients and visitors.
- Maintained organized filing system, securing confidential information in compliance with company policies.
- Assisted in onboarding new employees by preparing training materials and facilitating orientation sessions.
Customer Service Representative
Window World
Huntsville, AL
05.2014 - 03.2015
- Managed customer inquiries and resolved issues efficiently, enhancing overall satisfaction.
- Implemented feedback mechanisms to identify service gaps and improve customer experience.
- Oversaw daily operations, ensuring adherence to company policies and high-performance standards.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service and Assembly
Sneads Cleaners
Huntsville, AL
08.2003 - 05.2012
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Excellent communication skills, both verbal and written.
Education
GED -
Calhoun Community College
Tanner, AL12-2011
Skills
- Compassionate caregiving
- Transportation assistance
- Household management
- Time management
- Housekeeping
- Multitasking and organization
- Dependable and responsible
- Verbal and written communication skills
- Respectful and compassionate
- Compassionate communication
Timeline
Caregiver
Self-employed
01.2020 - Current
Customer Service Representative
Window World
05.2014 - 03.2015
Receptionist Administrator
Jtl Staffing & Payroll
09.2013 - 03.2016
House Cleaner
Self Employed
01.2012 - Current
Customer Service and Assembly
Sneads Cleaners
08.2003 - 05.2012
GED -
Calhoun Community College