Hi, I’m
AMBERLY MARTINEZ
Hollywood,FL
Summary
Driven and resourceful administrative professional with 5+ years of experience in the healthcare industry, focused in administrative duties. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
6
years of professional experience
Work History
MILLENNIUM LASER EYE CENTERS
ADMINISTRATIVE SURGICAL COORDINATOR
04.2021 - Current
Job overview
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
AMERICAN VISION GROUP
REFERRAL DEPARTMENT MANAGER
12.2020 - 04.2021
Job overview
- Distribute incoming correspondence, including faxes and emails
- Handles telephone calls, escalated customer phone calls included, while offering friendly, courteous, and sensitive service
- Promote an atmosphere of team member empowerment and collaboration
- Monitored live calls for quality assurance and provided feedback
- Assisted with board meetings and events, coordinated all executive meetings (in-house and away), and oversaw meeting preparation
- Communicated with managers of other departments to maintain transparency during transition.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
AMERICAN VISION GROUP
REFERRAL COORDINATOR
07.2019 - 12.2020
Job overview
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Scheduled appointments with specialists on behalf of clients.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
- Trained staff on referral and intake process.
Primary Care Physicians Of FLA
REFERRAL COORDINATOR
01.2018 - 07.2019
Job overview
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
- Collected and verified completeness of intake and enrollment screening packets for facility.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Primary Care Physicians Of FLA
CALL CENTER REPRESENTATIVE
02.2017 - 01.2018
Job overview
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
Education
BROWARD COLLEGE
ASSOCIATES DEGREE
Skills
- Employee Training
- Meeting Agendas and Minutes
- Advanced MS Office Suite Proficiency
- Project Planning
- Proper Phone Etiquette
- Social Media Knowledge
- Excel Spreadsheets
- Schedule Management
- Interpersonal Communications
- Document Filing and Retrieval
Timeline
ADMINISTRATIVE SURGICAL COORDINATOR
MILLENNIUM LASER EYE CENTERS
04.2021 - Current
REFERRAL DEPARTMENT MANAGER
AMERICAN VISION GROUP
12.2020 - 04.2021
REFERRAL COORDINATOR
AMERICAN VISION GROUP
07.2019 - 12.2020
REFERRAL COORDINATOR
Primary Care Physicians Of FLA
01.2018 - 07.2019
CALL CENTER REPRESENTATIVE
Primary Care Physicians Of FLA
02.2017 - 01.2018
BROWARD COLLEGE
ASSOCIATES DEGREE
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