Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amberly Valentine

Centerton,AR

Summary

Resourceful and adaptable professional with diverse experience across education, customer service, residential cleaning, and retail. Skilled in managing dynamic, communicating effectively with diverse groups, and balancing multiple responsibilities with attention to detail. Proven ability to support learning environments as a teaching assistant, maintain high standards of cleanliness in private homes, provide exceptional service in fast-paced hospitality roles, and drive sales in retail settings. Committed to creating a nurturing and joyful learning environment that fosters creativity, builds a strong foundation of knowledge for all students, and promotes positive behavior and a strong sense of community. Recognized for a strong work ethic, reliability, and a people-first approach that builds trust and delivers results in any role.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Professional Residential Cleaner

Two Maids Franchising
08.2024 - Current
  • Upheld all safety standards when handling potentially hazardous materials during daily cleaning routines.
  • Improved long-term cleanliness with the implementation of proper maintenance techniques and schedules.
  • Maintained a clean and organized appearance for client homes, ensuring maximum comfort and ease of use.
  • Collaborated with team members to complete larger-scale projects or deep-cleaning assignments efficiently within designated timeframes.
  • Received positive feedback from clients due to attention to detail and commitment to exceeding expectations.
  • Increased overall home sanitation levels by disinfecting high-touch surfaces regularly during cleaning sessions.
  • Demonstrated flexibility and adaptability when accommodating unique client requests or last-minute scheduling changes.
  • Delivered consistent results by adhering to established cleaning protocols and checklists.
  • Enhanced customer satisfaction by providing thorough and efficient cleaning services to residential clients.
  • Communicated effectively with clients regarding specific needs or concerns related to their home''s cleanliness and organization.
  • Developed strong relationships with clients, resulting in repeat business and referrals for new customers.
  • Continuously expanded knowledge of best practices in residential cleaning through ongoing professional development and industry research.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Adhered to professional house cleaning checklist.

Kitchen Cook/ Occasional Substitute Teacher

Kids Corp
04.2023 - 06.2024
  • Cleaned and sanitized work areas, utensils and equipment.
  • Maintained a clean and organized workspace, adhering to strict health and safety standards for optimal kitchen performance.
  • Reduced food waste by implementing proper storage techniques and inventory management.
  • Demonstrated excellent problem-solving skills under pressure, resolving issues efficiently while maintaining composed demeanor throughout busy shifts.
  • Adapted quickly to changing circumstances, adjusting recipes or cooking methods as needed based on ingredient availability or customer requests.
  • Maintained inventory levels to ensure all necessary ingredients were always available.
  • Maintained calm, focused demeanor during high-pressure service periods, ensuring efficient operation.
  • Maintained high standards of cleanliness, ensuring safe and hygienic work environment.
  • Improved kitchen safety, implementing new protocols that reduced risk of accidents.
  • Followed health, safety and sanitation guidelines while preparing and serving food.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Maintained smooth and timely operations in preparation and delivery of meals.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supervised lunchroom and recess activities.
  • Boosted student engagement with interactive lessons, incorporating real-world examples and hands-on activities.
  • Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
  • Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
  • Collaborated with teaching staff to share resources and strategies, enhancing overall teaching quality.
  • Improved learning outcomes with tailored instruction for diverse student needs.
  • Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
  • Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
  • Engaged parents and guardians in their children's learning process through regular communication and feedback.
  • Encouraged critical thinking and problem-solving skills through project-based learning activities.
  • Contributed to positive school culture by participating in extracurricular activities and events.
  • Enforced school and class rules to maintain order in classroom.
  • Monitored student behavior and administered discipline as needed.
  • Monitored student performance and provided feedback to inform instruction.
  • Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.

Lead Server, Host, Dishwasher

Black Bear Diner
08.2020 - 04.2023
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Observed servers to provide feedback and coaching in areas requiring improvement.
  • Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
  • Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
  • Assisted in the hiring and onboarding process for new servers, sharing valuable insights to help build a strong team.
  • Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
  • Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
  • Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff.
  • Inspected dishes and utensils for cleanliness.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Completed daily side work and opening and closing duties without fail.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed extra cleaning work on garbage cans, racks, dry storage areas, and other fixtures to keep kitchen spotless.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
  • Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
  • Increased performance reliability under pressure by consistently meeting fast-paced dishwashing demands, even during the busiest service periods.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Utilized effective time management skills to balance dishwashing duties with any additional cleaning or food preparation tasks assigned.
  • Minimized cross-contamination risks by following proper procedures for washing cutting boards, knives, and other essential tools.
  • Efficiently loaded and unloaded dishwashers, cleaning by hand large pots, eating utensils, kitchen knives, and glass dishes used often by kitchen staff.
  • Assisted in food storage organization, labeling and dating food items for easy retrieval and rotation.

Lead Retail Sales Associate

Dollar General
07.2019 - 08.2020
  • Participated in team meetings to discuss sales targets, strategies for improvement, and methods for increasing overall performance.
  • Handled cash register operations accurately, processing transactions efficiently while adhering to company policies.
  • Boosted sales performance with persuasive communication skills and extensive product knowledge.
  • Ensured a welcoming store atmosphere, maintaining cleanliness standards and promptly addressing any customer concerns.
  • Mentored new associates, sharing best practices and helping them develop their selling skills for improved performance.
  • Completed thorough opening/closing procedures each day without supervision, ensuring a secure and orderly store environment.
  • Assisted in visual merchandising efforts to create eye-catching displays, attracting more customers to the store.
  • Developed strong relationships with vendors, ensuring timely merchandise replenishment and smooth order processes.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Supported store management in planning and executing seasonal promotions and sales events.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Prioritized helping customers over completing other routine tasks in store.

Education

High School Diploma -

Magnolia West High School
Magnolia
05-2019

Skills

  • Organizational growth
  • Appliance cleaning
  • Deep cleaning expertise
  • Dusting and polishing
  • Floor care proficiency
  • Mold prevention
  • Proper chemical handling
  • Efficient time management
  • Room-by-room approach
  • Grout cleaning
  • Customer service
  • Teamwork
  • Multitasking and organization
  • Customer service-focused
  • Cleaning bathrooms
  • Detail-oriented
  • Excellent oral and written communication
  • Hospitality background
  • Residential cleaning
  • Health and safety compliance
  • Safety protocols
  • Complex Problem-solving
  • Staff training
  • Inventory control
  • Quality assurance controls
  • Child safety
  • Cleaning and sanitation
  • Lesson planning
  • Strong work ethic
  • Problem-solving
  • Active listener
  • Loves children
  • CPR and first aid
  • Parent-teacher communication
  • Positive reinforcement
  • Classroom management
  • Decision-making
  • Classroom organization
  • Classroom instruction
  • Efficient under pressure
  • Special-needs childcare
  • Nutrition
  • Training in food handling preparation
  • Meal preparation
  • Accurate record keeping
  • Empathy and patience
  • Adaptability and flexibility
  • Report writing

Certification

CPR Certified

Timeline

Professional Residential Cleaner

Two Maids Franchising
08.2024 - Current

Kitchen Cook/ Occasional Substitute Teacher

Kids Corp
04.2023 - 06.2024

Lead Server, Host, Dishwasher

Black Bear Diner
08.2020 - 04.2023

Lead Retail Sales Associate

Dollar General
07.2019 - 08.2020

High School Diploma -

Magnolia West High School

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