Kiera Cowan
Holly Springs,MS
Summary
Versatile and dynamic professional with experience at Amazon, adept in problem-solving and critical thinking. Excelled in fast-paced environments by enhancing teamwork and multitasking, significantly contributing to operational efficiency and quality control. Skilled in packing and data entry, with a proven track record of fostering positive relationships and achieving high customer satisfaction.
Overview
7
7
years of professional experience
Work History
Packer, Problem Solver, Learning Ambassador
Amazon
Byhalia, MS
08.2023 - Current
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Inspected items to identify discrepancies and damages and reported to supervisor.
- Assisted supervisors with special projects as needed, showcasing versatility and commitment to overall team success.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Supported training efforts for new team members, sharing knowledge of best practices for successful packing operations.
Assistant Night Manager
Clancys Cafe
Red Banks, MS
02.2022 - 04.2023
- Reduced staff turnover by cultivating a positive work environment through open communication channels and supportive leadership.
- Developed strong relationships with guests by providing personalized service that exceeded expectations, fostering repeat business and positive word of mouth referrals.
- Handled escalated guest complaints with professionalism and empathy, finding solutions that maintained high levels of customer satisfaction while adhering to policies.
- Managed employee scheduling for the night shift, taking into account individual preferences and balancing workloads to minimize burnout or fatigue.
- Coordinated with other departments to ensure seamless transitions between shifts so that guests consistently received excellent service around the clock.
Certified Clinical Hemodialysis Technician
Fresenius Medical Care Holdings Inc.
Holly Springs, MS
02.2018 - 01.2022
- Minimized complications related to vascular access sites by performing proper cannulation techniques using both needles and catheters according to established protocols.
- Reduced the risk of infections by adhering to strict infection control protocols during all procedures.
- Demonstrated excellent teamwork skills while assisting other technicians during busy shifts for optimal patient care delivery.
- Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
- Demonstrated adaptability and flexibility when faced with unexpected challenges during a shift, using critical thinking skills to find effective solutions that maintained high-quality patient care standards.
Education
Associate of Applied Science - Healthcare And Data Technology
Northwest Mississippi Community College
Senatobia, MS05-2014
Skills
- Packing boxes
- Teamwork and Collaboration
- Flexible and Adaptable
- Work Well Under Pressure
- Problem-Solving
- Critical Thinking
- Multitasking
- Data Entry
Timeline
Packer, Problem Solver, Learning Ambassador
Amazon
08.2023 - Current
Assistant Night Manager
Clancys Cafe
02.2022 - 04.2023
Certified Clinical Hemodialysis Technician
Fresenius Medical Care Holdings Inc.
02.2018 - 01.2022
Associate of Applied Science - Healthcare And Data Technology
Northwest Mississippi Community College