Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiera Cowan

Holly Springs,MS

Summary

Versatile and dynamic professional with experience at Amazon, adept in problem-solving and critical thinking. Excelled in fast-paced environments by enhancing teamwork and multitasking, significantly contributing to operational efficiency and quality control. Skilled in packing and data entry, with a proven track record of fostering positive relationships and achieving high customer satisfaction.

Overview

7
7
years of professional experience

Work History

Packer, Problem Solver, Learning Ambassador

Amazon
08.2023 - Current
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Ensured timely completion of orders through effective time management and multitasking skills.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Assisted supervisors with special projects as needed, showcasing versatility and commitment to overall team success.
  • Trained new employees on proper packing and labeling techniques and to apply best practices.
  • Supported training efforts for new team members, sharing knowledge of best practices for successful packing operations.

Assistant Night Manager

Clancys Cafe
02.2022 - 04.2023
  • Reduced staff turnover by cultivating a positive work environment through open communication channels and supportive leadership.
  • Developed strong relationships with guests by providing personalized service that exceeded expectations, fostering repeat business and positive word of mouth referrals.
  • Handled escalated guest complaints with professionalism and empathy, finding solutions that maintained high levels of customer satisfaction while adhering to policies.
  • Managed employee scheduling for the night shift, taking into account individual preferences and balancing workloads to minimize burnout or fatigue.
  • Coordinated with other departments to ensure seamless transitions between shifts so that guests consistently received excellent service around the clock.

Certified Clinical Hemodialysis Technician

Fresenius Medical Care Holdings Inc.
02.2018 - 01.2022
  • Minimized complications related to vascular access sites by performing proper cannulation techniques using both needles and catheters according to established protocols.
  • Reduced the risk of infections by adhering to strict infection control protocols during all procedures.
  • Demonstrated excellent teamwork skills while assisting other technicians during busy shifts for optimal patient care delivery.
  • Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
  • Demonstrated adaptability and flexibility when faced with unexpected challenges during a shift, using critical thinking skills to find effective solutions that maintained high-quality patient care standards.

Education

Associate of Applied Science - Healthcare And Data Technology

Northwest Mississippi Community College
Senatobia, MS
05-2014

Skills

  • Packing boxes
  • Teamwork and Collaboration
  • Flexible and Adaptable
  • Work Well Under Pressure
  • Problem-Solving
  • Critical Thinking
  • Multitasking
  • Data Entry

Timeline

Packer, Problem Solver, Learning Ambassador

Amazon
08.2023 - Current

Assistant Night Manager

Clancys Cafe
02.2022 - 04.2023

Certified Clinical Hemodialysis Technician

Fresenius Medical Care Holdings Inc.
02.2018 - 01.2022

Associate of Applied Science - Healthcare And Data Technology

Northwest Mississippi Community College

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Kiera Cowan