Amberly Wensley

• Temp Administrator 2020-2022
• Company Overview: Provides direction and expertise for the scheduling system UKG Telestaff, a specialized program utilized 24/7 by the Fire & Medical department, including Suppression, Transport, and Dispatch users. Coordinated system development, implementation, maintenance, and first-level problem resolution in coordination with the City’s Department of Innovation and Technology (DoIT).
• Overseeing Staffing Office. Scheduling and payroll for 800 Fire and Medical employees (Sworn, Transport, Dispatch, and Civilian Staff). Including developing strategic and operational plans to determine staffing strategies and shift schedules for 40hr, 12hr, and 24-hour schedules for both sworn and civilian staff.
• Coordinating budgeting and financial management through budget meetings with Finance and maintaining the accurate details are being reported through city activities on timecards.
• Coordinating with HR to identify gaps in staffing and how to mitigate as well as HRM changes to update assignment and special pay.
• Works closely with Executive Management and Labor group to regarding policy development and implementations for the entire Operations divisions.
• Working with Time and Labor and ERP divisions on city wide UKG Timekeeping upgrades. Including working with DoIT and other vendors.
• Participate in regional cooperation and collaboration meetings for Public Safety and Telestaff at the local and state level with UKG.
• Provided exceptional support services to internal stakeholders by resolving technical issues quickly and accurately.
• Identified opportunities for process improvements by analyzing user feedback and monitoring key performance metrics closely.
• Conducted regular system audits, ensuring compliance with industry regulations and company policies.
• Troubleshot critical issues swiftly, maintaining a consistently high level of system and team performance and reliability.

Performs daily scheduling of Fire Department apparatus. Including but not limited to 23 fire stations, 24 Transport Ambulances, and other first responder positions. Works in a fast paced, detail-oriented role with multiple daily deadlines. Operates within department guidelines and SOPs maintain accuracy and fairness of scheduling and overtime opportunities.

• Works with considerable independence and autonomy, exercise independent judgement in the disposition of routine matters.
• Ensure data is in sync between Telestaff and Workforce Central systems, enters funding strings/activities for budget reporting.
• Performs a variety of assignments involving internal customer service of a specialized nature.

• Driven guest service manager that thrives in fast-paced, challenging settings. Team player with strong problem solving and conflict management skills. Advocate for continued training and development.
• Evaluated employee performance regularly, offering constructive feedback and coaching as needed to improve individual skill sets and overall team effectiveness.
• Analyzed feedback from guest surveys, identifying areas for improvement and implementing necessary changes to enhance service quality.
• Investigated issues and remedied quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

• Supervised a team of 40 +/- lifeguards at one of Chandler’s highest visited pools. Performed regular safety inspections of pools and equipment to reduce hazards. Maintained filtration system and other aquatic systems within facility to support proper operations. Adjusted pool chemical balance to maintain general water cleanliness. Interpreted, explained, and enforced pool policies and procedures to preserve health and safety of employees and public.
• Lifeguard – CPR/AED/First Aid Certified
• Lifeguard Instructor Certified (taught and certified new lifeguards)
• Water Safety Instructor (Teach swim lessons from Infant classes to adult classes)
• High public contact work
• Scheduling lifeguard shifts and Instructor shifts for optimal coverage, including time keeping/payroll
• Strengthened team morale through regular recognition of individual achievements in areas such as excellent customer service or outstanding contributions to facility maintenance.
• Facilitated hiring, training and evaluation of staff.

• Company Overview: Provides direction and expertise for the scheduling system UKG Telestaff, a specialized program utilized 24/7 by the Fire & Medical department, including Suppression, Transport, and Dispatch users. Coordinated system development, implementation, maintenance, and first-level problem resolution in coordination with the City’s Department of Innovation and Technology (DoIT).
• Oversee daily staffing and payroll for 800+ personnel across sworn, dispatch, transport, and civilian divisions.
• Develop and implement strategic staffing plans for various shift types (40hr, 12hr, 24hr).
• Configure and maintain Telestaff profiles, assignments, and scheduling rules; collaborate with multiple MFMD divisions.
• Coordinate with Finance for accurate budgeting and timecard allocations; liaison with HR for staffing gaps and special pay changes.
• Work directly with Executive Management and Labor groups to inform department-wide policy decisions.
• Partner with Time & Labor and ERP teams on UKG upgrades; serve as department SME during city-wide implementations.
• Represent department in regional UKG Telestaff collaboration groups and statewide public safety forums.