Amberly Worrell

• Handled hundreds of triaged phone calls weekly to address patient concerns.
• Engaged with patients compassionately, collecting symptom information and offering advice based on provider input.
• Completed daily medication prior authorizations to facilitate patient care continuity.
• Guided team and physicians through Covid-19 transitions and telehealth practices.
• Oversaw clinic operations, obtaining vital signs, performing assessments, and administering injections.
• Inputted physician schedules into the system to ensure smooth workflow.
• Led a team of 12 medical assistants while coordinating care with 8 providers for numerous patients.
• Performed all nerve conduction studies along with selected electroencephalograms.
• Maintained close to perfect attendance, with less than 8 absences in 10 years.

Sought out cost-effective vendors, keeping department expenditures consistently below budget.

• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
• Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
• Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
• Contributed to multiple hospital departments including surgery, neurology, neonatal, psychiatric, cardiology, and medical-surgical