AMBERLYN POOLE
Sharonville,OH
Summary
Dynamic Patient Care Coordinator with a proven track record at Cincinnati Eye Institute, excelling in patient communication and insurance verification. Adept at enhancing patient satisfaction through empathetic support and meticulous attention to detail. Skilled in electronic health records and committed to maintaining HIPAA compliance while fostering positive relationships for optimal care outcomes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Coordinator Greeter
Cincinnati Eye Institute
Cincinnati, OH
09.2024 - Current
- Ensured all paperwork related to patient care was completed accurately and timely.
- Maintained inventory of medical supplies and equipment used in providing patient care.
- Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
- Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
- Coordinated follow-up care for discharged patients and monitored progress towards recovery goals.
- Pulled patient files and verified insurance before patient's appointment.
- Completed insurance verifications and claim forms for patient intake and processing.
- Scheduled evaluations and procedures for patients.
- Processed patient intake information and updated medical records prior to treatment.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Handled cash register transactions accurately and efficiently.
- Greeted customers upon entering the store, providing a friendly and welcoming atmosphere.
DENTAL ASSISTANT
Aspen Dental
Cincinnati, US
06.2019 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
DENTAL ASSISTANT EXTERN
Roselawn Family Dental
Spring, US
01.2015 - Current
- Accurately recorded Medical/Dental history.
- Successfully assisted with appointments, providing quality care to patients.
- Prepared examination rooms and equipment.
- Took alginate impressions and poured/trimmed models.
- Performed X-Rays and lab work.
DENTAL ASSISTANT EXTERN
Valley Dental
, US
01.2015 - Current
- Recorded Medical/Dental history.
- Monitored vital signs.
- Scheduled appointments providing quality care to patients.
- Disinfected and prepared treatment rooms.
- Assisted dentists and dental hygienists to set up trays for various dental procedures and at chair side.
- Performed and developed radiographs.
- Packaged and sterilized instruments.
- Provided pre and post-operative instructions to patients.
Patient Care Coordinator
Mint Dentistry
Cincinnati , Ohi
02.2021 - 04.2023
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Responded promptly to any emergency situations that arose within the facility.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Monitored patient progress and updated care plans accordingly.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
Manager/Scheduler
Liming Time
Cincinnati, US
05.2019 - 09.2022
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Mentored and trained new employees on company policies and procedures.
Education
Diploma - Dental Assisting
Beckfield College
Cincinnati, Ohio01.2004
Skills
- Teeth Polishing
- Customer Service Skills
- Restorative Procedures
- Dental Emergency Management
- Taking X-Rays
- Dental Equipment
- Patient Records Gathering
- Dental Staff Assistance
- Infection Control Policies
- Dental Irrigation
- Temporary Restorations
- Strong Writing and Verbal Skills
- Treatment Room Preparation
- Patient Communication
- Electronic health records
- HIPAA compliance
- Customer service
- Medical supply inventory
- Patient intake processing
- Patient scheduling
- Insurance verification
- Patient follow-up
- Team collaboration
- Problem solving
- Attention to detail
- Patient care and education
- Acute, Long-term, rehabilitative care
- Appointment scheduling
- Patient confidentiality
Certification
- State of Ohio Radiography Certification
- CPR Certification
- Hepatitis B vaccination
Awards
Perfect Attendance Award, 2014
Timeline
Patient Coordinator Greeter
Cincinnati Eye Institute
09.2024 - Current
Patient Care Coordinator
Mint Dentistry
02.2021 - 04.2023
DENTAL ASSISTANT
Aspen Dental
06.2019 - Current
Manager/Scheduler
Liming Time
05.2019 - 09.2022
DENTAL ASSISTANT EXTERN
Roselawn Family Dental
01.2015 - Current
DENTAL ASSISTANT EXTERN
Valley Dental
01.2015 - Current
Diploma - Dental Assisting
Beckfield College