Amberlynn Sio
Long Beach,CA
Summary
Knowledgeable and proactive Data Entry team member with advanced call management and problem resolution skills. Promote consistency across department by helping to standardize procedures and solutions. Enhance team performance with effective training, mentoring and quality control skills. Friendly Customer Service Representative ready to resolve any problem. Troubleshoots technical issues and educates in logistics and policies, allying for customer satisfaction without unnecessary escalation of support calls.
Overview
9
9
years of professional experience
Work History
Billing / Data Entry
Priority Workforce/ Southwinds Foods
02.2024 - 03.2025
- Verified customers documentation and supporting information with skilled use of different databases and information sources
- Data Entry, Billing customers, Scanning orders into company system.
- Fielded inquiries via email and telephone to answer questions about payments
- Service concerns and product questions
- Managed orders coming in and going out.
Cashier
Walmart
01.2020 - 10.2021
- Engaged customers in pleasant conversation while completing cash register transactions
- Balanced cash drawer at beginning and end of each shift
- Kept clean, organized and well-stocked checkout areas
- Maintained balance sheets with transaction information
- Stocked store shelves and end-caps with merchandise
- Processed paperwork and updated accounts with new payments
- Addressed customers questions and complaints with professionalism
- Approached and solved problems with imitative and sound judgement
- Provided information to customers on products or service
- Assisted with price markdowns and merchandise changes on shelves
- Processed returned items in line with store policy
Customer Service Representative
Saint Vincent de Paul Thrift Store
02.2019 - 01.2020
- Handled customers inquiries, payments and service requests
- Documented, researched and resolved customer service issues
- Followed up with customers to offer additional support and check resolution satisfaction
- Answered inbound called to handle various concerns, set appointments and close sales
- Contributed to upswell and cross-sell promotions to increase revenue
- Informed customers of promotions and special offers to increase sales
Customer Service Representative
Pacific Collective Heritage
12.2018 - 09.2019
- Documented, researched and resolved customer service issues
- Handled customer inquiries, payments and service requests
- Delivered fast and friendly service to handle questions and service complaints
- Managed customer calls efficiently in fast-paced call center environment
- Built trusting relationship with customers to better understand needs
- Answered inbound calls to handle various concerns, set appointments and close sales
Cashier
McDonald's
07.2016 - 11.2018
- Balanced cash drawer at beginning and end of each shift
- Engaged customers in pleasant conversation while completing cash register transactions
- Kept clean, organized and well stocked checkout areas
- Maintained balance sheets with transaction information
- Gave customers full attention and attended to their need
- Informed customers of promotions and special offers to increase sales
- Offered customers information about upcoming promotions and available items
- Trained new retail team members in customer service and company policies
Education
High school diploma -
Mount Rainier High School
Des Moines, WA06.2019
Skills
- Call control
- Data Entry
- Billing
- Database research
- Order documentation
- Documentation review
- Conflict management
- Order management system
- Inbound call management
- Account updates
- Complaint investigation
- Databases
- Document management
Additional Information - Professional Summary
Knowledgeable and proactive customer service team member with advanced call management and problem resolution skills. Promote consistency across department by helping to standardize procedures and solutions. Enhance team performance with effective training, mentoring and quality control skills. Friendly Customer Service Representative ready to resolve any problem. Troubleshoots technical issues and educates in logistics and policies, allowing for customer satisfaction without unnecessary escalation of support calls.
Timeline
Billing / Data Entry
Priority Workforce/ Southwinds Foods
02.2024 - 03.2025
Cashier
Walmart
01.2020 - 10.2021
Customer Service Representative
Saint Vincent de Paul Thrift Store
02.2019 - 01.2020
Customer Service Representative
Pacific Collective Heritage
12.2018 - 09.2019
Cashier
McDonald's
07.2016 - 11.2018
High school diploma -
Mount Rainier High School
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