Amber M. Schlick
Wickenburg,AZ
Summary
Results-driven professional seeking position as Administrative Assistant. Focused on performance and flexible with specific needs of different assignments. Collaborates professionally with individuals from broad array of backgrounds and cultures.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Veterinary Technician/Farm Animal Program
Midwestern University
Glendale , AZ
09.2021 - Current
- Direct Patient Care during business hours while assisting Veterinary Students
- Client Communication
- Performing Anesthesia/Intubation
- Medication Administration
- Maintain Patient Medical Record
- Train new Veterinary Students on daily proceedings and help anesthesia for minor surgeries
- Supported four veterinarians in animal clinic.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
Patient
Wickenburg Community Hospital, Wickenburg Community Clinic
Wickenburg, AZ
02.2021 - 07.2021
- Greet patients upon arrival in a friendly and professional manner
- Answer phones and route calls to appropriate staff/department in a professional manner
- Process patient registrations in a timely and accurate fashion
- Enter and verify accuracy of all patient demographic and insurance/billing information at time of check-in
- Obtain copy of patient identification, insurance cards and physician orders and scan into patients’ account
- Verify insurance eligibility prior to services rendered Explain and obtain signatures on all required registration forms, including Patient Rights, Consent to Treat, Conditions of Admission, and Release of Information
- Collect and receipt co- payments, deposits and/or payment arrangements for visits
- Obtain medical records for ER/IP follow up appointments
- Assist in attaching incoming electronic records via document import to patients’ chart for providers to review
- Adhere to HIPAA privacy regulations at all times.
- Maintained confidentiality of patient data and condition to safeguard health information.
Equine Certified Veterinary Technician
Hassayampa Veterinary Services
Wickenburg, Arizona
05.2020 - 02.2021
- Direct Patient Care during business hours
- Client Communication and scheduling
- Catheter Placement
- Performing Intravenous Anesthesia
- Medication Administration
- Assist with radiology and ultrasound
- Lameness Exams
- Train new technicians on equine medicine and technique
- Maintain Patient Medical Record.
- Supported three veterinarians in private animal clinic.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
Licensed Veterinary Technician/Lead Technician
Avante Equine Veterinary Partners/Desert Pines Equine Center
Las Vegas, Nevada
11.2018 - 04.2020
- Direct Patient Care both during business hours and after during on-call shifts
- Client Communication
- Catheter Placement
- Performing Anesthesia/Intubation
- Medication Administration
- Assist with radiology and ultrasound
- Maintain Patient Medical Record
- Maintained Technician schedule
- Train new technicians on daily proceedings and anesthesia
- Initiate new company policies and procedures
- Helped Maintain Social Media Accounts.
- Administered medications to animals in treatment and documented changes in condition.
- Recorded symptoms and documented medical observations to inform treatment decisions.
Licensed Veterinary Technician
VCA Hualapai Animal Hospital
Las Vegas, Nevada
07.2018 - 12.2019
- Direct Patient Care
- Client Communication
- Catheter Placement
- Performing Anesthesia/Intubation
- Medication Administration
- Assist DVM with patient care
- Assist with radiology and ultrasound
- Take patient vitals and speak with client about patient’s wellbeing.
- Administered medications to animals in treatment and documented changes in condition.
Veterinary Technician In Training/Customer Service Representative
VCA Spring Mountain Animal Hospital
Las Vegas, Nevada
09.2016 - 07.2018
- Direct Patient Care
- Medication Administration
- Assist DVM and LVT with patient care
- Take patient vitals and speak with client about patient’s wellbeing
- Front desk organization
- Client/Owner interaction
- Scheduled appointments, surgeries
- Monetary interaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Assistant Account Manager
Leavitt Group Benefit Services
Las Vegas, Nevada
02.2014 - 08.2016
- Provide client service support for more than 100+ accounts locally and nationally
- External and internal problem solving for the client's employees; including reviewing appeals, contacting vendors
- Implement variety of plans designs to meet client's specific needs
- Plan and coordinate employee benefits enrollment meetings.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Anticipated clients' needs by staying in touch on regular basis.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
Education
Associate of Applied Science - Veterinary
PIMA Medical Institute
Las Vegas, NV06.2018
Skills
Multitasking and Time Management
- Drug Inventory Oversight
- Confidentiality and Data Protection
- Resource Coordination and Allocation
- Office Equipment Operation
- Appointment Coordination
- Database and Client Management Systems
- Ease with Computers and Technology
- Problem Sensitivity
- Surgery and Procedure Preparation
- Diagnostic Equipment
- Physical Examinations
- Client Counseling
Affiliations
Western Veterinary Conference – Attended National Convention, Las Vegas, NV March 2017
Volunteer – Desert Pines Equine Las Vegas, NV May 2018-October 2018
AAEVT – Member July 2019 - Present
Certification
- Certified Veterinary Technician License
Timeline
Certified Veterinary Technician/Farm Animal Program
Midwestern University
09.2021 - Current
Patient
Wickenburg Community Hospital, Wickenburg Community Clinic
02.2021 - 07.2021
Equine Certified Veterinary Technician
Hassayampa Veterinary Services
05.2020 - 02.2021
Licensed Veterinary Technician/Lead Technician
Avante Equine Veterinary Partners/Desert Pines Equine Center
11.2018 - 04.2020
Licensed Veterinary Technician
VCA Hualapai Animal Hospital
07.2018 - 12.2019
Veterinary Technician In Training/Customer Service Representative
VCA Spring Mountain Animal Hospital
09.2016 - 07.2018
Assistant Account Manager
Leavitt Group Benefit Services
02.2014 - 08.2016
Associate of Applied Science - Veterinary
PIMA Medical Institute
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